1DU00L7B-A.1
11
5
Frequently Asked
Questions
/Troubleshooting
Power button does not respond
•
Check the power cord to ensure that it is securely plugged into
the monitor base and also into the electrical outlet.
•
Ensure there is electrical power coming from the AC outlet. Use
another device to check for power.
•
Unplug the power cord of the monitor from the AC outlet, wait a
few minutes, then to plug the power cord into the AC outlet
again. This will reset the monitor and power supply.
No image on the screen
•
Ensure that the signal cable is properly connected to the device
generating the video signal such as a DVR or Computer.
•
If using VGA, check the DB-15 signal cable connector on both
ends for bent or pushed-in pins.
•
If your signal generating device is a computer, the display card
should be properly seated in its card slot.
•
Ensure that the computer or image signal generating device's
power switch is ON.
•
Ensure that the monitor's power switch is ON.
•
Unplug the power cord of the monitor from the AC outlet, wait a
few minutes, then to plug the power cord into the AC outlet
again. This will reset the monitor and power supply.
Power LED is RED (with no image on the screen)
•
Check the signal cable to ensure that it is properly attached to
the image generating device or graphics display card.
•
If using VGA, Check the DB-15 signal cable on both ends for bent
or pushed-in pins.
•
Make sure the computer (or other device), is not in a power-
saving mode (move the mouse or press a key on the keyboard).
No sound coming from the audio speakers
•
The audio cable should be connected to the lineout on the audio
card and the line-in on the monitor. Ensure that the audio cable is
properly connected.
