Visual Circuits H-DVP, Руководство пользователя

Страница: 56 / 89

Contacting Visual Circuits Corporation
46
3. If your problem is too complex to be resolved during your
initial conversation, the representative will arrange for you to
be called back at a later time. You will receive an inquiry
number that you can use to refer to your problem in the future.
Technical Support Contact Information
The e-mail address for Visual Circuits technical support is:
❏
techsupport@visualcircuits.com
The telephone numbers for Visual Circuits technical support are:
❏
In the United States, 1-800-250-5533
❏
Outside of the United States, 763-571-7588
Returning Materials to Visual
Circuits Corporation
(VAR/Distributor)
If the H-DVP system has problems that cannot be corrected over
the telephone by Visual Circuits technical support, you may need
to return the H-DVP server to Visual Circuits Corporation. All
materials shipped back to Visual Circuits Corporation must be
accompanied by a Return Materials Authorization (RMA) number.
A Visual Circuits technical support representative will provide you
with an RMA number. Write the RMA number clearly on the
shipping label, as shown in Figure 2.
NOTE
After regular business hours, the technical support
representative will always attempt to resolve your
problem and arrange for you to be called back the
next business day.