LIMITED WARRANTY
1. Chassis and transformers: 2 years plus 10 days
2. Electron tubes: 6 months plus 10 days
Who is covered by this warranty?
Your Vista-Audio warranty protects the original consumer owner of this Vista-Audio product.
What is covered?
Except as specified below, this warranty covers all defects in material and workmanship in this product
occurring during the above warranty periods. The following are not covered by the warranty: (1) Any product
which is not purchased from Audio-Vista or an authorized dealer; (2) damage, deterioration or malfunction
resulting from a) accident, act of nature, abuse, misuse, neglect (including the lack of reasonable and
necessary maintenance), unauthorized product repair, opening of or modification or failure to follow
instructions supplied with the product, b) repair or attempted repair by anyone not authorized by Vista-Audio,
c) any shipment of the product (claim must be presented to carrier); (3) damage to or deterioration of any
accessory or decorative surface (decorative wood, paint defects, mirror finish, etc.); (4) any product on which
the serial number has been modified, removed or defaced; (5) any unit on which the warranty seal is broken
or missing; (6) units used for a purpose other than home use.
How to obtain warranty service?
If your unit ever needs service contact us at [email protected] or write to us at ENG Vista, Inc., 77-21
86th St, Glendale, NY 11385. We may direct you to an authorized repair service or ask that you send your
unit to us for repair in which case we will send you a Service Return Authorization and detailed shipping
instructions. Either way you will need to present the original bill of sale to establish the date of
purchase/shipment.
Please do not ship your equipment without our prior authorization
.
- You are responsible for transporting your unit or arranging for its transportation.
- You must pay the initial shipping charges, but we will pay the return shipping charges if the repairs are
covered by the warranty.
- When returning your unit for warranty service, a copy of the original sales slip and Service Return
Authorization number must be attached.
You should include the following: your name, address, email address, daytime telephone number, model and
serial number of the product and a description of the problem.
What we will pay for?
If during the applicable warranty period from the date of original consumer purchase your Vista-Audio product
is found to be defective by Vista-Audio, Vista-Audio will repair, or at its option, replace with new, used or
equivalent model, such defective product without charge for parts or labor.
If necessary repairs are not covered by this warranty we will contact you with repair estimate and ask for your
authorization to proceed with repair. If the unit is not in need of repair, you will be responsible for diagnostic
charge.
THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE.
OUR LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT, AT OUR OPTION, OF ANY
DEFECTIVE PRODUCT AND SHALL IN NO EVENT INCLUDE INCIDENTAL OR CONSEQUENTIAL
COMMERCIAL OR PROPERTY DAMAGES OF ANY KIND. WE ARE NOT RESPONSIBLE FOR
PRODUCTS LOST, STOLEN AND/OR DAMAGED DURING SHIPPING.
This warranty may not be altered other than in writing signed by an officer of Vista-Audio or ENG Vista, Inc.
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