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Troubleshooting

A

UDIO

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NFO

Displays the current audio source codec, type, sample frequency, and sample size information.

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Содержание D4200

Страница 1: ...0 Alameda Padre Serra Suite 100 Santa Barbara CA 93103 805 845 8900 Visionary Solutions Inc 2060 Alameda Padre Serra Suite 100 Santa Barbara CA 93103 805 845 8900 Visionary Solutions Inc E4200 Encoder D4200 Decoder User Manual ...

Страница 2: ...ALL 12 NETWORK DISCOVERY 12 CONFIGURATION 15 CONFIGURING ENCODER AND DECODER IP ADDRESSES 15 VLAN TRUNK MODE 15 CONFIGURING STREAM SETTINGS MANUALLY 16 UNICAST MODE 16 MULTICAST MODE 16 STREAM BIT RATE 17 STREAM FRAME RATE 17 FAST ER SWITCHING 17 USB OVER IP KVM 17 AUTO SELECT MODE 18 ACTIVE PER REQUEST MODE DEFAULT 18 ACTIVE ON LINK MODE 18 FAST ER KVM SWITCHING 18 RS 232 OVER IP 18 SIMPLE GUEST ...

Страница 3: ... DRIVERS AND PLUGINS 48 API 48 TROUBLESHOOTING 48 LED INDICATORS 48 CHECKING THE FIRMWARE 48 SUPPORT 48 FACTORY DEFAULT SETTINGS 48 DIAGNOSTICS PAGE 49 NETWORK INFO 49 VIDEO INFO 50 AUDIO INFO 51 USB INFO 52 FLASH LEDS 53 TEMPERATURE 54 RACK MOUNT KIT 55 PRODUCT SPECIFICATIONS 56 2022 Visionary Solutions Inc All rights reserved PackeTV and PacketAV are trademarks of Visionary Solutions Inc in the ...

Страница 4: ...ftware to create different outputs on the display side including video wall or matrix switching NETWORK AV INFRASTRUCTURE PREREQUISITES This section is intended to provide a basic understanding of applicable networking technologies and the infrastructure requirements needed for a successful Visionary Solutions E4200 D4200 system installation and to ensure a rapid deployment and seamless integratio...

Страница 5: ...ulate the number of devices that can be used on a PoE Ethernet switch divide the total PoE power capability of the switch by the power required for each port and round down For example many PoE Ethernet switches can provide up to 370W of DC power If each port needs 15 4W of power a switch can supply power to a total of 24 ports Examples A Cisco SG300 52P has a PoE power output of 375W and the port...

Страница 6: ...iles SWITCH GUIDELINES 1 Enable IGMP querying and snooping set IGMP Version to IGMP V2 if the switch is capable To enable the transmission of a source to multiple destinations E4200 D4200 devices make use of multicast The default behavior of a layer 2 switch is to broadcast those packets which means that every packet will be transmitted to all possible destinations IGMP snooping checks IGMP packet...

Страница 7: ...ltering multicast or control traffic 5 Remove Flow Control and or Storm Control on any network port passing the video stream 6 Enable VLANs to separate video traffic from data and voice 7 Enable Jumbo Frames 8 Disable Green Ethernet or efficiency mode Some switcheshave the ability to lower the power consumption on the ports as a Green feature This can cause issues with bandwidth intensive devices ...

Страница 8: ...5 Network AV Infrastructure Prerequisites Figure 1 Converged Network Diagram ...

Страница 9: ...ve a backplane capacity of at least 2 x 1000 Mbps x N where N is the number of ports on the switch passing the video traffic For example a 24 port switch where all available ports may be used to pass video traffic should have a 2 x 1000 x 24 48Gbps backplane MULTIPLE SWITCH NETWORKING The maximum distance between devices is 100m 328ft over CAT 5e or better cable This distance can be extended in in...

Страница 10: ...ort Power Sourcing Equipment PSE This port enables network connectivity for control and IP traffic pass through to remote LAN devices ex displays projectors control touch panels The port can also be used to daisy chain multiple endpoints for easy video wall creation or extend distances to displays Power connected devices with PoE pass through E4200 Encoders and D4200 Decoders only require standard...

Страница 11: ...gh port on the encoder unit to a local display 4 Connect an HDMI cable from the display to the HDMI OUT port on the decoder unit 5 Optional Connect a USB C cable from a PC or Soft Codec to the USB C OUT port on the decoder unit Note USB C OUT enables soft codec integration via driverless USB 2 0 connection to a PC for web conferencing applications such as Zoom Skype Cisco WebEx and Microsoft Teams...

Страница 12: ...web interfaces This step requires a connection to a network Once the devices are linked on the network they can be connected directly See section Configuration Figure 4 One Source to One Display Diagram ONE SOURCE TO MANY DISPLAYS Sending video from a single source to multiple displays requires a network switch A single encoder can be linked to multiple decoders point to multipoint over a network ...

Страница 13: ...t to multipoint over a network The many encoders to many displays configuration allow almost any number of sources and displays Multiple switches can be linked by fiber providing flexibility and scalability and expanding the size and reach of the configurationto a practically limitless scale Each encoder and each decoder can be located no more than 100m 328ft from the switch Figure 6 Many Sources ...

Страница 14: ...tiple decoders multipoint to multipoint over a network The many encoders to many displays configuration allow almost any number of sources and displays Multiple switches can be linked by fiber providing flexibility and scalability and expanding the size and reach of the configuration to a practically limitless scale Each encoder and each decoder can be located no more than 100m 328ft from the swit...

Страница 15: ...ERY Discover your E4200 D4200 endpoints on the network By default the encoders and decoders are shipped from the factory in DHCP mode with Auto IP Failover In DHCP mode each encoder and decoder unit are automatically assigned a unique IP address by the DHCP server If there is no DHCP server on the network the encoders and decoders after about one minute will failover to Auto IP mode where each enc...

Страница 16: ...ddresswithin the defined DHCP range for your network the subnet VLAN defined by the DHCP netmask for your network Choose Use the following IP address Enter an IP address then click OK To avoid address conflicts enter a static address that is not in the range of addresses that will be given out by the DHCP server For example If the DHCP range 192 168 1 100 192 168 1 150and netmask 255 255 255 0 you...

Страница 17: ... avahi browse requires avahi daemon to be running to find the unit IP addresses 4 Using a Linux operating system OS on the network ping 226 0 0 19 from the same subnet VLAN as the unit to return a list of assigned IP addresses On a Windows OS the ping command only displays the first responding address 5 Use nmap to scan for Visionary Solutions MAC Addresses 6 For decoders only Connect to the netwo...

Страница 18: ...an assign 192 168 1 151 When using Auto IP assign an address within the range of 169 254 1 0 169 254 254 255 with a 255 255 0 0 subnet mask AND Configure a second static IP address in the range of the IP addresses you are planning to assign to the units Assign new IP addresses to the encoder and decoder units as follows 1 Access the web interface for the encoder or decoder unit 2 Log in with usern...

Страница 19: ...d in a system However in unicast mode an encoder unit can communicate with only one decoder unit at a time see Figure 1 1 Access the web interface for the encoder and decoder units that will be using unicast mode 2 Log in with username admin password admin 3 Click the Configuration tab 4 Set STREAM MODE to Unicast 5 On the encoder a Click Save on to save the new settings The unit will automaticall...

Страница 20: ... video may be reduced to allow higher resolutions at lower bandwidth For instance you might have 1080P60 content that is of slow moving scenes or other less complex video You could then use the 50 setting to lower the frame rate to 30fps You could also set the stream bit rate to a lower value to make sure that the stream only uses that amount of bandwidth FAST ER SWITCHING Below are some options f...

Страница 21: ...ect RS 232 OVER IP The encoders and decoders support RS 232 over IP and RS 232 pass through allowing the control of remote RS 232 devices The encoder and decoder units used to pass through the RS 232 data must be set to the same baud rate as the RS 232 host and client In unicast mode an encoder unit is able to communicate with only one decoder unit at a time In multicast mode an encoder unit is ab...

Страница 22: ...m is a website that may be used to assist as a general reference when testing and configuring CEC Type the reference commands into CEC O Matic and it should decode reference and describe the specific purpose or command for that code The site can also assist when configuring the syntax of a new command Note The TV display has CEC enabled Samsung calls it Anynet The setup menu of the display may be ...

Страница 23: ...n IR mode it will supply 5VDC with a series resistance of approximately 24 Ohms This is enough to drive many 5VDC IR Emitter LEDs Please see the API for how to send IR codes GPIO API EXAMPLES Input query commands Note 0 False 1 True GPIO In1 Query CMD START UNIT ID ALL QUERY KEY UNIT GPIO_IN1 CMD END Example Response UNIT GPIO_IN1 0 API STATUS SUCCESS_QUERY_X n Output commands Note 0 False 1 True ...

Страница 24: ... the STREAM AUDIOto select what audio is sent out the HDMI output STREAM AUDIO HDMI E4200 STREAM AUDIO HDMI 1 Encoder receives HDMI or USB C input with embedded audio 3 Encoder takes embedded HDMI or USB C audio same as above and encodes it into the AV over IP stream that includes video D4200 STREAM AUDIO HDMI 1 Decoder receives AV over IP stream with both audio and video and decodes it to the HDM...

Страница 25: ...sdp The RTP audio stream will be transmitted from the encoder to the QSC Core DSP MSR VIDEO WALL Multiple decoders can be grouped together to create a video wall Setup involves assigning each decoder to its position in the video wall The decoders create a video wall by scaling the video content to a size that matches the full video wall When video walls are square same number of rows and columns t...

Страница 26: ...d VW COLUMN 1 Fourth decoder VW ROW 2 and VW COLUMN 2 The display highlighted in dark blue indicates the position of the decoder that you are configuring in the video wall based on your settings h Click Save to save the new settings The unit will automatically reboot The units are now configured in video wall mode EDID The default EDIDs that come with the E4200 encoder cover a range of resolutions...

Страница 27: ...20 0x20 0x20 0x20 0x20 0x20 0x20 0x20 0x01 0x3f 0x02 0x03 0x39 0xc3 0x4b 0x90 0x04 0x1f 0x13 0x03 0x12 0x20 0x0f 0x1e 0x24 0x26 0x35 0x09 0x7f 0x04 0x0f 0x7f 0x04 0x15 0x07 0x50 0x3d 0x1f 0xc0 0x5f 0x54 0x01 0x57 0x06 0x00 0x67 0x54 0x00 0x83 0x5f 0x00 0x00 0x6e 0x03 0x0c 0x00 0x10 0x00 0x80 0x3c 0x20 0x10 0x80 0x01 0x02 0x03 0x04 0x02 0x3a 0x80 0xd0 0x72 0x38 0x2d 0x40 0x10 0x2c 0x45 0x80 0x60 0x...

Страница 28: ...lect is set to AUTO use STREAM VIDEO_PRIORITY to set the priority for the AV stream source Use VIDEO HDMI_OUT_PRIORITY to set the priority for the HDMI OUT Auto select will choose the source based on priority If the priority is set to HDMI1 HDMI2 USB C the E4200 will select HDMI1 as its source if there is no source connected to HDMI1 the E4200 will then automatically switch to the next input in th...

Страница 29: ...rough embedded web page of encoder decoder and push configuration to the network No external software required mass configuration capabilities are built into the decoder embedded webpage UI Use the following command to enable Mass Configuration on a decoder Mass Configuration should be used with extreme caution and should only be enabled on 1 decoder in the system Example CMD START UNIT ID ALL UNI...

Страница 30: ... e g E4200 000263 serial number 186 005 000263 The UNIT ID can be changed by the user on the Network tab UNIT MODEL E4200 encoder UNIT SERIAL The serial number of the unit The serial number can also be found on the bottom label of each unit UNIT FIRMWARE The current firmware version of the unit UNIT FIRMWARE_DATE The date the firmware was released ...

Страница 31: ...ed device name For example Display_1 or Source_3 letters numbers dashes and underscores only UNIT LOCATION User defined device location For example Office_1 or Conference_Room_2 letters numbers dashes and underscores only UNIT MAC_ADDRESS The MAC address of the unit IP MODE Modes are Static or DHCP See section Configuring Encoderand DecoderIP Addresses IP ADDRESS Shows the current value based on t...

Страница 32: ... s static settings In DHCP mode shows if the values are valid If DHCP is failed the mode shows as Auto IP even though you cannot select this mode directly and the Auto IP values display in the IP xxxxxx fields See section Configuring Encoderand DecoderIP Addresses IP VLAN_TRUNK_MODE Modes are TRUE and FALSE See section Configuring Encoder and Decoder IP Addresses IP VLAN_TAG_STREAM Used to assign ...

Страница 33: ...ring Stream Settings Manually STREAM BIT_RATE See section Stream Bit Rate STREAM FRAME_RATE See section Stream Fame Rate STREAM QOS_DSCP Used to set the QoS DSCP tag default is set to 26 STREAM AUDIO Select the source of audio for the AV over IP stream HDMI Analog See section Audio Settings STREAM VIDEO Used to set encoder input source select AUTO HDMI1 HDMI2 USB C STREAM VIDEO_PRIORITY Used to se...

Страница 34: ...ect between different default prebuilt and custom EDID files for HDMI2 See section Multi Input EDID Management VIDEO EDID3 Used to select between different default prebuilt and custom EDID files USB C See section Multi Input EDID Management Select CUSTOM EDID file Browse to select a custom EDID file The filename must be in the format edid See section EDID Upload file Upload the selected custom EDI...

Страница 35: ... Parity and Stop bits GPIO ENABLED Turn on or off GPIO over IP See section GPIO IR ENABLED Turn on or off IR over IP See section IR over IP UNIT GPIO_IN1 Reports if GPIO IN1 status is TRUE or FALSE See section GPIO UNIT GPIO_OUT1 Sets GPIO OUT1 to either TRUE or FALSE See section GPIO UNIT GPIO_IN2 Reports if GPIO IN2 status is TRUE or FALSE See section GPIO UNIT GPIO_OUT2 Sets GPIO OUT2 to either...

Страница 36: ...word reenter new password Important Make sure you write the new password down If it is lost or forgotten you will need to call Visionary Solutions support to assist in a console factory default of the unit Select update file Browse to a new firmware file supplied by Visionary Solutions or downloaded from visionary av com Update Unit This button will initiate a firmware update per the specified fil...

Страница 37: ... e g D4200 000141 serial number 186 004 000141 The UNIT ID can be changed by the user on the Network tab UNIT MODEL D4200 decoder UNIT SERIAL The serial number of the unit The serial number can also be found on the bottom label of each unit UNIT FIRMWARE The current firmware version of the unit UNIT FIRMWARE_DATE The date the firmware was released ...

Страница 38: ...nail preview of the video being received from the AV stream VIDEO INFO Displays the current source resolution being received from the AV steam and the HDMI scaled output resolution AUDIO INFO Displays the current source audio codec type frequency size and number of channels ...

Страница 39: ...rIP Addresses IP ADDRESS Shows the current value based on the unit s mode In Static mode shows the unit s static settings In DHCP mode shows if the values are valid If DHCP is failed the mode shows as Auto IP even though you cannot select this mode directly and the Auto IP values display in the IP xxxxxx fields See section Configuring Encoderand DecoderIP Addresses IP NETMASK Shows the current val...

Страница 40: ...IP values display in the IP xxxxxx fields See section Configuring Encoderand DecoderIP Addresses D4200 DECODER CONFIGURATION TAB STREAM HOST See section Configuring Stream Settings Manually STREAM MODE Unicast or multicast See section Configuring Encoder and Decoder IP Addresses STREAM AUDIO Select the source of audio for the AV over IP stream HDMI See section Audio Settings AUDIO VOLUME See secti...

Страница 41: ...or disable Genlock See section Genlock Decoder Only VIDEO OUTPUT Used to set the HDMI output operation See section Video Output Setting Decoder Only VIDEO INFO_TEXT Enables TRUE or Disables FALSE the showing of IP addresses and connection on display VIDEO OSD_TEXT Used to put user text onto the screen as an overlay See section OSD Text Display Decoder Only Select Splash file Browse to a file to us...

Страница 42: ...DTH Hidden until VW ENABLED is set to TRUE See section Video Wall VW VISIBLE_WIDTH Hidden until VW ENABLED is set to TRUE See section Video Wall VW OVERALL_HEIGHT Hidden until VW ENABLED is set to TRUE See section Video Wall VW VISIBLE_HEIGHT Hidden until VW ENABLED is set to TRUE See section Video Wall VW MAX_ROWS Hidden until VW ENABLED is set to TRUE See section Video Wall VW MAX_COLUMNS Hidden...

Страница 43: ...section USB Over IP KVM USB MODE Hidden until USB ENABLED is set to TRUE See section USB Over IP KVM Options are Auto Select Active On Link and Active Per Request SERIAL ENABLED Turn on or off RS232 over IP See section RS 232 Over IP SERIAL SETTINGS Hidden until USB ENABLED is set to TRUE See section RS 232 Over IP Options are Baudrate Data bits Parity and Stop bits ...

Страница 44: ...C Over IP Decoder Only Change Password This button changes the unit s web interface login password to values entered below default is admin Password enter new password Reenter Password reenter new password Important Make sure you write the new password down If it is lost or forgotten you will need to call Visionary Solutions support to assist in a console factory default of the unit Set update fil...

Страница 45: ...thout any configuration Follow these instructions to install the Vision Light software 1 The latest Java JRE runtime is a prerequisite on the machine running VLite The JRE can be found here http www oracle com technetwork java javase downloads jre8 downloads 2133155 html 2 Download the latest Vision Lite software from visionary av com 3 Manually create a read write ablefolder directoryC VLite at t...

Страница 46: ...43 Control following command java jar VLite jar 6 The Vision Lite Server window opens 7 Go to the Network Interface menu and select the appropriate network interface ...

Страница 47: ... same network as the units Important The Vision Lite Server window can be minimized in the background however it must always be running 8 The default port assignment for VLite is 8080 other programs running on the computer may be using port 8080 If that is the case the port for VLite will need to be changed for VLite to open To change the port assignment click on Port then enter the desired port n...

Страница 48: ...l Important The Vision Lite Server window needs to be closed and then reopened for the new port number to be assigned 9 Copy the Vision Lite Server IP Address from the Vision Lite Server window to your clipboard ...

Страница 49: ...P Address IP Address to the URL Note You can log in from any machine on the network 11 Log in with username admin password admin Note A second user type with limited access rights is available Log in with username user1 password user1 12 The Configuration page opens You now have access to configure each unit ...

Страница 50: ...ot allowed Note When making changesto the endpoints the endpointsbriefly disappear from the Vision Lite User Interface while they are rebooting and the applicationrediscovers them From the Configuration page you can update the firmware for any units that may be out of date The Vision Lite software displays a message if a newer firmware is available On the Routing tab you can drag n drop to route a...

Страница 51: ...ntact your Visionary Solutions reseller If your questions cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response You can also Download user documentation Go to visionary av com Find answers to resolved problems in the FAQ database Search by product category or phrases Go to visionary av com Report problems to Visionary Sol...

Страница 52: ... will reset to its factory default settings DIAGNOSTICS PAGE Every encoder and decoder have a diagnostics page that is accessible via the web UI To access the diagnostics page either click on the thumbnail preview on the units Device page of its web interface or type the following address into a web browser http admin admin unit IP address diagnostics html The diagnostics page provides the followi...

Страница 53: ...50 Troubleshooting VIDEO INFO Displays the current video information containing but not limited to resolution refresh rate scan mode and HDCP ...

Страница 54: ...51 Troubleshooting AUDIO INFO Displays the current audio source codec type sample frequency and sample size information ...

Страница 55: ...52 Troubleshooting USB INFO Displays the current USB KVM IP connections ...

Страница 56: ...53 Troubleshooting FLASH LEDS Flashed the front LEDs of the unit ...

Страница 57: ...54 Troubleshooting TEMPERATURE Displays the current unit temperature in both Celsius and Fahrenheit ...

Страница 58: ...55 Rack Mount Kit RACK MOUNT KIT The optional rack mount system for encoders decodersis available as a kit from Visionary Solutions Figure 12 Rack Mount System ...

Страница 59: ...Encoder 2 x HDMI and 1 x USB C input and 1 x HDMI output manual or auto switching Scaler Decoder Supports a wide range of resolutions and rates up to 4K in 1080P out 1080P in 4K out image rotation and video wall up to 16x16 Integrated scaling helps optimize image quality and switching performance Audio Input Signal Types HDMI Audio Analog Stereo Audio 1 analog stereo input unbalanced or balanced 1...

Страница 60: ...s USB C Encoder input 1 USB Type C connector female Decoder output 1 USB Type C connector female 6 pin Euroblock 3 81mm pitchconnector Shared GPIO RS 232 IR ports USB Host Decoder 2 USB Type A connector female USB 2 0 host port USB signal extender port for connection to a mouse keyboard or other USB 2 0 device USB Device Encoder 1 USB Type B connector female USB 2 0 device port USB signal extender...

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