Troubleshooting
Before you call for service, review this list. It may save
you time and expense. This list includes common
occurrences that are not the result of defect in
workmanship or materials.
· Problem –
Product will not turn on.
Possible causes
Is power cord correctly connected to outlet?
Solutions
Put power plug into AC outlet and DC jack again.
Check remote controller?
Change / reinstall batteries correctly according to the
polarity.
Check the outlet
This product should be plugged into a properly
grounded outlet with the correct voltage (as shown on
the back of the unit)
· Problem –
Weak wind volume or unusual noise from
the product.
Possible Causes
Check if dust has accumulated in the filter?
Solutions
Filters should be replaced or cleaned at appropriate
time.
· Problem –
The air purifying function is not effective.
Possible Causes
Is the air in the room seriously contaminated?
Solutions
Use only after sufficient ventilation, minimum 30
minutes.
Possible Causes
Check if the pre-filter is heavily contaminated.
Solutions
Clean the pre-filter
Possible Causes
Check if the HEPA filter is heavily contaminated.
Solutions
Replace HEPA filter.
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Possible Causes
Check the room size compared to the product
specifications.
Solutions
Select the appropriate model of VirusKiller to suit the
space to be covered.
Possible Causes
Check if airflow is restricted?
Solutions
Make sure there is sufficient clearance around the
product and that the air inlet and outlet are not blocked
by furniture, curtains, etc.
· Problem –
The unit is emitting a strange smell
Possible causes
Is this a ‘new product’ smell?
Solutions
It may be an antimicrobial smell emitted by the
sterilizing module or filters and will disappear over a
short period of operation (1-2 weeks). It is completely
harmless to humans and animals.
Possible causes
Is the washable pre-filter completely dry?
Solutions
This may be from the pre-filter if replaced before dry.
Remove, wash again, and allow to dry completely
before further operation.
Possible causes
Has the unit been used during or shortly after cooking?
Solutions
Some food odors can permeate into the filter or
sterilizing module. Only switch on the unit after
sufficient ventilation.
Possible causes
Has the unit been used where there are heavy
emissions of smoke or odors?
Solutions
In areas emitting smoke or odors, the performance of
the air purifying function may be affected. Use after
ventilation.
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