19
Troubleshooting
v
Why do I see the message “No device detected” when I run MobiLink?
Your modem was not inserted properly into your computer.
➤
Exit MobiLink.
1.
Remove your device.
2.
Restart your computer.
3.
Restart MobiLInk.
4.
Reinsert your device.
5.
Why does the message “Searching for network” display continuously?
You are outside of the coverage area. Contact your mobile operator to find out
➤
more about coverage areas.
Why can’t I connect to the network?
Check the Connection Type (CDMA networks) in your connection profile . If
➤
any of these entries are wrong, you won’t be able to connect to the network.
Why can’t I browse the web?
Check your server settings.
➤
Start Internet Explorer.
1.
From the
2.
Tools
menu, choose
Internet Options
.
Click the
3.
Connections
tab.
Under “Dial-up and Virtual Private Network settings”, double-click the name of
4.
your connnection (for example, 3G Connection).
This field name will vary, depending on your service provider.
Check your
5.
Username
and
Password
.
If you are using a proxy server, select the appropriate boxes.
6.
Click
7.
OK
twice to finish.
Many software issues can be solved by restarting your
➤
modem, software, or computer.
Tip!
