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Your 

Virgin TV box

 and our  

TV apps are a match made  
in telly heaven.

Virgin TV Go

 lets you watch  

live TV and On Demand on  
your mobile or tablet wherever 
there’s an internet connection 
with 3G, 4G or WiFi on up to 
four registered devices. 

Virgin TV Control

 lets you 

control your Virgin TV box.  
That includes setting recordings 
from anywhere in the world, 
using your mobile or tablet as  
an extra remote, or watching 
recordings from your Virgin  
TV box at home.

Go to your app store and  
search for 

‘Virgin TV Go’  

and 

‘Virgin TV Control’

. Once 

you’ve downloaded the apps, 
sign in with your My Virgin 
Media username and password. 
If you haven’t already registered 
for My Virgin Media, you can do  
it in the app with your Virgin 
Media account number. 

Need some help? Head over to  

virginmedia.com/helptvonthego

Get the Virgin TV Go and 

Virgin TV Control apps

Download the Virgin  

Media Connect App

 

You can use the Virgin    

 

 Media Connect App  
to scan your home for 
WiFi blackspots. 

Once you’ve downloaded the 
app you can also:

• Reboot your Hub 3 without 

leaving the sofa (and tackle 
common connection problems)

• Connect to Virgin Media  

WiFi hotspots when you’re  
out and about

• Share your WiFi password  

with guests

Download for iOS or Android

Get mor

e fr
om y

our kit

Содержание Virgin TV V6

Страница 1: ...Installation guide 30 mins 2 Install your TV 10 mins 1 Uninstall...

Страница 2: ...to 2 What s included The yellow labelled parts have been supplied in the box Your existing equipment may look different to what is shown here Automatic activation Our new boxes automatically activate...

Страница 3: ...ctions to get your new box up and ready to go 2 Install your TV Once the install is complete this section will show you how to get the most from your new kit including services like Virgin TV Go Get m...

Страница 4: ...4...

Страница 5: ...old box This section will take about 10 mins 1 Uninstall your old box In this section we ll be uninstalling your old box If you need spanners to undo your connector cables you ll find them in the box...

Страница 6: ...e connector cable You may need to use the spanner provided Switch off your old box at the back and remove the power supply lead Uninstall your old box 1 Warning Please keep your old TV box HDMI cable...

Страница 7: ...ld kit Got a second Virgin TV box Place the box you have just uninstalled its remote and power pack to one side and we ll come back to how you can swap it with your current second box later There will...

Страница 8: ...8...

Страница 9: ...his section will take about 30 mins For this section you ll need HDMI cable Virgin TV V6 box 2 Virgin TV V6 box power supply Install your TV Virgin TV V6 box remote do not pull red tab 2 Cable adaptor...

Страница 10: ...the other cables to extend its reach WiFi If you can t connect using Ethernet you can connect via WiFi instead Keep following this guide from step 2 5 The instructions for WiFi set up are included la...

Страница 11: ...compatible HDMI socket 2 Install your TV 2 3 Connect the Ethernet cable to your Hub Push it firmly into place 11 Are you online You need to fully install your broadband and select your settings befor...

Страница 12: ...2 Install your TV 2 6 2 8 Connect the power supply to the back of your box 2 7 12 Plug your box into a nearby mains socket Connect the power supply for your Virgin TV V6 box...

Страница 13: ...ou see the Starting up screen you can pull the tab out of your Virgin TV V6 remote Starting up 13 Turn on your TV then using your TV remote press the Input AV or Source button It may also be a button...

Страница 14: ...d you will see this screen please press OK to progress The download will take up to 30 minutes and will involve 2 3 restarts where the screen will go back to the Starting up screen so don t worry if y...

Страница 15: ...mbs up Your Virgin TV V6 box has a good connection to your Hub and you re all set Amber thumbs up The connection is a little slow so you may have some issues streaming at high resolution Red thumbs do...

Страница 16: ...connect your Hub and your box Connecting with WiFi During the set up process if your box can t find an Ethernet connection to your Hub it will show this screen Connect with WPS To connect using WPS p...

Страница 17: ...mething like VM123456 You will then be asked for your password which you should enter using your new remote Your TV box will now download the new software and restart Once restarted the installation s...

Страница 18: ...18...

Страница 19: ...our TV with your new remote Do more with your new kit Copy your current TV settings to your new box Get the Virgin TV Go and Virgin TV Control apps Download the Virgin Media Connect app Troubleshootin...

Страница 20: ...f the initial code doesn t work or one can t automatically be detected you will be given more instructions which may include manually entering the make of your TV or scanning for signals Follow the in...

Страница 21: ...een instructions How to videos go to the Home Screen on your TV select Help Settings then Help FAQs go to virginmedia com v6help Accessibility please refer to the service guide for help with the visua...

Страница 22: ...all shows available from On Demand and Catch Up and record any other shows when they re next on You needn t worry about losing all your favourites and settings when you upgrade to your Virgin TV V6 bo...

Страница 23: ...V Control Once you ve downloaded the apps sign in with your My Virgin Media username and password If you haven t already registered for My Virgin Media you can do it in the app with your Virgin Media...

Страница 24: ...leshooting section that follows this If you have a red or amber result screen or have been using your box for a while and are experiencing quality issues when using streaming services such as BBC iPla...

Страница 25: ...es next to each other you can try Detaching the Ethernet cable from the other cables to extend its reach Small adjustments to the position of your box or Hub Placing both units out in the open as much...

Страница 26: ...instead Need to pair your remote to your box Using your remote Go to Home Help Settings Settings Devices Remote Control Pairing Press and hold the Info button down on your remote for 7 seconds The lig...

Страница 27: ...connecting after following all of the steps waiting 30 minutes for your Hub to set up and making sure the connections are secure call us on 0800 953 9500 Already called but the Hub still isn t connec...

Страница 28: ...MV6 10013308 MV60120...

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