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Remote not working
with your box?
If your
360 remote
is not
working with your box press the
TV button
and
for 10
seconds and point at your box.
Please remember to check the
remote control batteries.
Picture issues?
If you are having problems with
your picture, please make sure
you are using the new HDMI
lead that is supplied with your kit.
Need help?
Most things are pretty easy
to resolve – check out the
Troubleshooting advice on
this page for some top tips on
how to fix common problems.
Need help with setting up
your kit for the first time?
Go to:
virginmedia.com/QShelp
Connected and have
working services?
Go to:
virginmedia.com/help
Still not fast enough?
If WiFi won’t work, we
recommend you use VM Boosters
to connect your new Hub and
new box. To find out more,
visit
virginmedia.com/help
Tr
oubleshoo
ting
