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Our Commitment
To maximize the superior quality of disinfection, each Sterilight® product must be properly sized, installed, and maintained. If you experience
difficulty with your product, our Technical Support Centre is available to help you.
During the applicable warranty period noted below, we will provide the warranty coverage, described below, for your product.
How to Get Help
To obtain help under this warranty, contact the VIQUA Technical Support Center at 1 800 265 7246 or by email at [email protected]. Please have
available the model number, the date of purchase, the name of the dealer from whom you purchased your Sterilight product (“the source
dealer”), as well as a description of the problem you are experiencing. A VIQUA technician will help you troubleshoot the problem and isolate
the defective part.
In order to establish proof of purchase when making a warranty claim, you will either need your original invoice, previously completed and
returned your warranty card through the mail or online.
Specific Warranty Coverage
Warranty coverage is specific to the following Sterilight products:
Ten-Year Limited Warranty for Sterilight® UV Chamber
VIQUA warrants the UV chamber on the Sterilight® product to be free from defects in material and workmanship for a period of ten (10) years
from the date of purchase. During this time, we will repair or replace, at its option, any defective Sterilight® UV chamber.
Please return the defective part to a Sterilight dealer, who will return it to VIQUA - a Trojan Technologies Company. We will either make the
necessary repairs or, if it is determined that a replacement is required, we will provide a replacement part. We will then return the part to the
dealer. This warranty does not include shipping and handling charges which will be collected from you by the dealer.
Parts repaired or replaced under this ten (10) year warranty will be covered under warranty to the end of the original ten (10) year warranty
period. This warranty is also subject to the conditions and limitations outlined under the heading "General Conditions and Limitations" below.
Five-Year Limited Warranty for Structural, Hardware and Electrical Components
VIQUA warrants the structural, hardware, and electrical components to be free from defects in material and workmanship for a period of five (5)
years from the date of purchase. During this time, we will repair or replace, at its option, any defective parts covered by the warranty.
Please return the defective part to a Sterilight dealer, who will return it to VIQUA - a Trojan Technologies Company. We will either make the
necessary repairs or, if it is determined that a replacement is required, we will provide a replacement part. We will then return the part to the
dealer. This warranty does not include shipping and handling charges which will be collected from you by the dealer.
Parts repaired or replaced under this five (5) year warranty will be covered under warranty to the end of the original five (5) year warranty
period. This warranty is also subject to the conditions and limitations outlined under the heading "General Conditions and Limitations" below.
One-Year Limited Warranty for Lamps, Sleeves and UV Sensors
VIQUA warrants original lamps, sleeves and UV sensors to be free from defects in material and workmanship for a period of one (1) year from
the date of purchase. During this time, we will repair or replace, at its option, any defective parts covered by the warranty.
The warranty period for lamps and sleeves may be verified using date codes in addition to purchase receipts and VIQUA's database of
registered owners. We will advise you whether the defective item needs to be returned to a Sterilight dealer for failure analysis. Replacement
lamps and sleeves provided under warranty will be sent to your Sterilight dealer.
If the UV sensor experiences a problem which VIQUA confirms is covered by warranty, please return the sensor to a Sterilight dealer who will
return it to us. We will either repair or replace the sensor and return the sensor to your dealer.This warranty on lamps, sleeves and sensors
does not include shipping and handling charges which will be collected from you by the dealer.
Parts replaced under this one (1) year warranty will be covered under warranty to the end of the original one (1) year warranty period. This
warranty is also subject to the conditions and limitations outlined under the heading "General Conditions and Limitations" below.
Warranty for Replacement Lamps and Parts
VIQUA warrants replacement lamps, purchased for bi-annual routine maintenance, and other parts purchased to repair product components
that are no longer covered by the original warranty, to be free from defects in material and workmanship for a period of three (3) months from
the date of purchase. During this time, we will repair or replace, at its option, a defective replacement lamp or part free of charge except for
shipping and handling charges.
The warranty period on replacement lamps and parts will be verified using date codes and/or purchase receipts. VIQUA will advise you whether
the defective item needs to be returned to a Sterilight dealer for failure analysis. Replacement lamps and parts provided under warranty will be
sent to your Sterilight dealer.
General Conditions and Limitations
None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor scratches or
imperfections that do not materially impair the operation of the product. The warranties also do not cover products that are not installed as
outlined in the applicable Owner's Manual.
The limited warranties described above are the only warranties applicable to the Sterilight products listed in the "Specific Warranty Coverage"
section. These limited warranties outline the exclusive remedy for all claims based on a failure of or defect in any of these products, whether
the claim is based on contract, tort (including negligence), strict liability or otherwise. These warranties are in lieu of all other warranties
whether written, oral, implied or statutory. Without limitation, no warranty of merchantability or of fitness for a particular purpose shall apply to
any of these products.
VIQUA - a TrojanTechnologies Company does not assume any liability for personal injury or property damage caused by the use or misuse of
any of the above products. VIQUA shall not in any event be liable for special, incidental, indirect or consequential damages. VIQUA's liability
shall, in all instances, be limited to repair or replacement of the defective product or part and this liability will terminate upon expiration of the
applicable warranty period.
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