Manufacturer’s Warranty
Section 8
Manufacturer’s Warranty
Our Commitment
VIQUA is committed to ensuring your experience with our products and organization exceeds your expectations. We have
manufactured your UV disinfection system to the highest quality standards and value you as our customer. Should you
need any support, or have questions about your system, please contact our Technical Support team at 1.800.265.7246 or
and we will be happy to assist you. We sincerely hope you enjoy the benefits of clean, safe
drinking water after the installation of your VIQUA disinfection system.
How to Make a Warranty Claim
Note:
To maximise the disinfection performance and reliability of your VIQUA product, the system must be properly sized,
installed and maintained. Guidance on the necessary water quality parameters and maintenance requirements can
be found in your Owner’s Manual.
In the event that repair or replacement of parts covered by this warranty are required, the process will be handled by your
dealer. If you are unsure whether an equipment problem or failure is covered by warranty, contact our Technical Support
team at 1.800.265.7246 or e-mail
. Our fully trained technicians will help you troubleshoot the
problem and identify a solution. Please have available the model number (system type), the date of purchase, the name of
the dealer from whom you purchased your VIQUA product (“the source dealer”), as well as a description of the problem
you are experiencing. To establish proof of purchase when making a warranty claim, you will either need your original
invoice, or have previously completed and returned your product registration card via mail or online.
Specific Warranty Coverage
Warranty coverage is specific to the VIQUA range of products. Warranty coverage is subject to the conditions and
limitations outlined under “
General Conditions and Limitations
”.
Ten-Year Limited Warranty for VIQUA UV Chamber
VIQUA warrants the UV chamber on the VIQUA product to be free from defects in material and workmanship for a period of
ten (10) years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective VIQUA
UV chamber. Please return the defective part to your dealer who will process your claim.
Three-Year Limited Warranty for Electrical and Hardware Components
VIQUA warrants the electrical (controller) and hardware components to be free from defects in material and workmanship
for a period of three (3) years from the date of purchase. During this time, VIQUA will repair or replace, at its option, any
defective parts covered by the warranty. Please return the defective part to your dealer who will process your claim.
One-Year Limited Warranty for UV lamps, Sleeves, and UV Sensors
VIQUA warrants UV lamps, sleeves, and UV sensors to be free from defects in material and workmanship for a period of
one (1) year from the date of purchase. During this time, VIQUA will repair or replace, at its option, any defective parts
covered by the warranty.Your dealer will process your claim and advise whether the defective item needs to be returned for
failure analysis.
Note:
Use only genuine VIQUA replacement lamps and sleeves in your system. Failure to do so may seriously
compromise disinfection performance and affect warranty coverage.
General Conditions and Limitations
None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor
scratches or imperfections that do not materially impair the operation of the product. The warranties also do not cover
products that are not installed as outlined in the applicable Owner’s Manual.
Parts repaired or replaced under these warranties will be covered under warranty up to the end of the warranty period
applicable to the original part.
The above warranties do not include the cost of shipping and handling of returned items.The limited warranties described
above are the only warranties applicable to the VIQUA range of products. These limited warranties outline the exclusive
remedy for all claims based on a failure of or defect in any of these products, whether the claim is based on contract, tort
(including negligence), strict liability or otherwise. These warranties are in lieu of all other warranties whether written, oral,
implied or statutory. Without limitation, no warranty of merchantability or of fitness for a particular purpose shall apply to any
of these products.
VIQUA does not assume any liability for personal injury or property damage caused by the use or misuse of any of the
above products. VIQUA shall not in any event be liable for special, incidental, indirect or consequential damages. VIQUA’s
liability shall, in all instances, be limited to repair or replacement of the defective product or part and this liability will
terminate upon expiration of the applicable warranty period.
34
15
Enhorabuena
por la compra de su sistema de desinfección de agua por luz
ultravioleta (UV). Este sistema usa la tecnología UV más avanzada del mercado y está
diseñado para proporcionarle años de funcionamiento sin problemas con un mínimo
mantenimiento para proteger su agua potable contra contaminantes microbiológicos.
Para garantizar la continua desinfección del agua, las lámparas UV se deben
reemplazar cada año por repuestos VIQUA de fábrica. Las lámparas VIQUA son fruto
de un extenso desarrollo que ha resultado en una plataforma de desinfección altamente
eficaz con un rendimiento de UV extremadamente estable a lo largo de todo su ciclo de
vida de 9000 horas. Su éxito ha llevado a una proliferación de copias no originales en el
mercado.
La lámpara UV es el corazón del sistema de desinfección y no debería hacer
concesiones a la hora de reponerla.
¿Por qué debería insistir en obtener lámparas de reposición VIQUA originales de fábrica?
•
Se ha demostrado que el uso de las lámparas de reposición no originales,
disponibles ampliamente en el mercado, daña el módulo de control del equipo de
desinfección UV VIQUA.
•
El soporte técnico de VIQUA recibe cada vez más llamadas relacionadas con el uso
(inadvertido) de lámparas de reposición no originales.
•
Los daños derivados del uso de lámparas no originales implican un riesgo para la
seguridad y no se cubren en la garantía del equipo.
•
A menos que el equipo UV venga equipado con un sensor UV (monitor), no es
posible comprobar la salida UV (invisible) de las lámparas de reposición.
•
Un aspecto similar a la lámpara original y la presencia de la luz azul (visible) no
significan que el rendimiento de desinfección sea equivalente.
•
Las lámparas de reposición VIQUA se someten a rigurosas pruebas de rendimiento
y estrictos procesos de control de calidad para garantizar que no se ponen en riesgo
las certificaciones de seguridad y el rendimiento del equipo.
Como puede ver, simplemente no vale la pena correr el riesgo. Exija lámparas de
reposición VIQUA originales.
