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Section 9:  Troubleshooting

The screen is blank

• 

Press the power button to turn the monitor on.

• 

Confirm the brightness and contrast settings are set normally.

• 

Check if the indicator light is flashing. If so, there is no signal from your video source.

• 

If your source is a notebook or laptop, make sure it’s powered on and set to mirror or 

extension mode.

The image is out of focus

• 

Make sure the video cable is inserted properly at both ends.

The screen is flashing

• 

Try an alternative power source. Insufficient power can cause this issue.

• 

Make sure devices such as non-shielded speakers, fluorescent lighting, AC transformers, 

table fans, etc., are a safe distance away from your screen to avoid magnetic disturbances.

The color bleeds or visual effects appear unusual.

• 

If your screen is all red or blue, or any colors disappear, check to see that the cable is 

properly inserted. A loose connection can cause a bad signal.

• 

Try connecting to another video source for comparison.

The screen appears to be scrolling, rolling, or moving unusually.

• 

Check that your source frequency is within 144Hz (GFV27DAB) or 240Hz (

GFT27CXB

).

• 

Reconnect and ensure your video cable is secure.

The monitor needs cleaning

• 

Make sure the monitor has been powered off before cleaning.

• 

Always use soft, non-abrasive cloth when cleaning.

• 

Use dry, non-abrasive cloth to gently remove debris or dust.

• 

If necessary, lightly dampen a non-abrasive cloth with water and gently clean the surface.

• 

Never use alcohol or ammonia-based cleaning solutions.

• 

Never spray liquid directly onto any part of the monitor.

The indicator light does not work

• 

Check that the power is on.

• 

Make sure the power cable is properly connected to the monitor and power source.

Cannot plug and play.

• 

Check PC requirements to make sure it is compatible with the monitor.

• 

Check graphics card requirements to make sure it is compatible with the monitor.

Dim image

• 

Adjust the brightness and contrast ratio.

Image jitter/moire pattern

• 

Nearby electric equipment may be interfering with the monitor.

Light indicator is on or flashing, but there is no image displayed on screen

• 

Check that the monitor power is on.

• 

Check that the graphics card is installed properly.

• 

Make sure the power cable is properly connected to the monitor and power source.

Image position is not centered/the size is not right

• 

Please adjust Clock or Auto settings.

Color difference (colors are not optimized)

• 

Adjust RGB color settings or reset color temperature.

Содержание GFT27CXB

Страница 1: ...7CXB In order to continue serving our customers and providing the best products our product information including our user manuals may receive updates from time to time Please check our website for th...

Страница 2: ......

Страница 3: ...ions 6 4 1 Adjust Stand Height 6 4 2 Using the Monitor 7 Section 5 Indicator Light 7 Section 6 Change to Wall Mount 8 Section 7 OSD 9 7 1 OSD Menu Functions 10 Section 8 Enter Shortcut Menus 11 Sectio...

Страница 4: ...any part of the monitor especially the ventilation openings 7 Always make sure your monitor is placed on a secure level surface to prevent it from falling and sustaining damage 8 Unplug your monitor...

Страница 5: ...y Rocker Left Game plus shortcut key Rocker Right Preset shortcut key Press Rocker Quick press to turn on the display or enter the OSD menu Long press about 3 seconds to completely power down the moni...

Страница 6: ...USB port is only for firmware update using USB portable device Do not insert any other equipment If you need to upgrade the software please contact customer service 5 Power Connector Insert the Power...

Страница 7: ...turn on the monitor AMD FreeSync This feature is off by default To activate you must have hardware with FreeSync capability a DP or HDMI cable and the latest graphic drivers After connecting your comp...

Страница 8: ...not included using the steps below 1 Open the package take out the product with foam still attached and gently place it on a desktop or table 2 Take out the four main screws of the stand and remove t...

Страница 9: ...ur computer s standard configuration settings 1 Press the Rocker button to enter the OSD screen 2 Push the Rocker button UP or DOWN to browse functions a Highlight the functions you want to set and pu...

Страница 10: ...the FreeSync function on off Overdrive Off Level 1 Level 2 Level 3 Set overdriver function Game Plus Timer Crosshair FPS FPS Counter Set game plus mode HDR On Off Turn on or off HDR function DCR On Of...

Страница 11: ...to the right to enter the Preset screen Push the Rocker button up or down to select the desired present Then press the Rocker button to the right to confirm setting Push the Rocker button down to ente...

Страница 12: ...ensure your video cable is secure The monitor needs cleaning Make sure the monitor has been powered off before cleaning Always use soft non abrasive cloth when cleaning Use dry non abrasive cloth to g...

Страница 13: ...4Hz Output Audio Ports HDMI x 2 DP x 1 Audio out x 1 USB 2 0 x 1 Power DC 19V 3 42A Power Consumption Typical 65W Off Sleep mode 0 5W OSD Language English Environmental Temperature Humidity Operating...

Страница 14: ...dio Ports HDMI x 2 DP x 1 Audio out x 1 Power DC 12V 4 5A Power Consumption Typical 54W Off Sleep mode 0 5W OSD Language English Environmental Temperature Humidity Details Operating temperature 32 F t...

Страница 15: ...substantially equivalent to the original product This Warranty is for one replacement only of like items and does not cover items out of production if the product is no longer made or stocked This Wa...

Страница 16: ...with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause ha...

Страница 17: ......

Страница 18: ......

Страница 19: ......

Страница 20: ...COPYRIGHT 2020 VIOTEK ALL RIGHTS RESERVED...

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