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©Vio Products Company, Inc. 

 

July 2007 rev1 

TROUBLESHOOTING

 

1) 

Before beginning troubleshooting

, remove all batteries and wait 3 minutes. Then using new, fresh batteries, repeat all items 

in STEP ONE and STEP TWO. 

2) 

No display on the pool thermometer.

 Remove both batteries and wait three minutes. Repeat all the steps of STEP ONE. Be 

sure the batteries are new and are inserted with their positive end first. 

3) 

No display on the base station.

 Remove both batteries and wait three minutes. Repeat all the steps of STEP TWO. Be sure 

the batteries are new and are oriented in the direction shown in the battery compartment. 

4) 

Temperature displayed on the pool thermometer, but “cc.c” displayed on the base station for the pool temperature device. 

Look to see the CHANNEL 1 is indicated on the display of the base station. If not, then use the “CHANNEL, MAN/SCAN” 
pushbutton to select CHANNEL 1. 

5) 

Temperature displayed on the pool thermometer, but “cc.c” displayed on the base station for the pool temperature device 
and the Channel displayed is CHANNEL 1.

 Remove both batteries and wait 3 minutes. Repeat all the steps of STEP TWO. 

Be sure the batteries are new and are oriented in the direction shown in the battery compartment. 

6) 

The pool thermometer and base station work OK when close together, but the pool temperature display on the base station 
shows “--.-“ or “cc.c” sometime after I place the pool thermometer in the pool and the base station indoors.

 Try a different 

position for the base station. A line-of-sight position is usually best, especially through a window versus an outside wall. 
Also take note of where the pool thermometer is located when this happens. If it has stopped in a blind position to the base 
station, this could be the cause. Use the tether line to keep the pool thermometer in a line-of-sight position if necessary. If 
there is still a problem of occasionally losing the pool temperature display, there could be some local radio frequency 
interference causing the problem, such as cell phone, cordless phones, wireless LAN, two-way radio, etc. It may not be 
possible to have reliable operation under such conditions. 

 

FCC INFORMATION

 

 (FCC ID #VJT11000) 

 

WARNING:

 Changes or modifications not expressly approved by Vio Products Company, Inc. may cause radio frequency 

interference and void your authority to operate this device.  
 

NOTE:

 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the 

FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This 
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, 
may cause harmful interference to radio communications.  
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful 
interference to radio or television reception, which can be determined by turning this equipment off and on, the user is encouraged to 
try to correct the interference by one or more of the following measures: 
-

 

Reorient or relocate the receiving antenna of the affected device. 

-

 

Increase the separation between this equipment and the affected receiver. 

-

 

Connect the affected equipment into a different power outlet. 

-

 

Consult an experienced radio/TV technician for help. 

-

 

If you cannot eliminate the interference, the FCC requires that you stop using this device. 

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not 
cause harmful interference; and (2) this device must accept any interference received, including interference that may cause undesired 
operation. 
 

WARRANTY INFORMATION  

 

Vio Products Company Inc. provides a limited warranty on product sold and used within the U.S.A. against manufacturing defects in 
materials and workmanship for a period of 90 days from the original date of retail purchase. YOUR EXCLUSIVE REMEDY FOR 
ANY DEFECTIVE PRODUCT IS LIMITED TO THE REPLACEMENT OF THE DEFECTIVE PRODUCT. To receive an in-
warranty replacement, the original dated cash register receipt along with the defective product must be returned to the place of retail 
purchase. All replaced products become the property of Vio Products Company Inc. 
 
This limited warranty covers all manufacturing defects in material and workmanship with the following exceptions: (1) damage 
caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance); (2) damage occurring 
during shipment (claims must be presented to the carrier); (3) damage to, or deterioration of, any accessory or decorative surface; (4) 
damage resulting from failure to follow instructions contained in your user’s manual; (5) damage resulting from the performance of 
any unit repairs or alterations; (6) units used for other than home use; (7) performance variations or damage due to batteries; and, (8) 
the products inability to receive a signal due to any source of interference. This warranty covers only actual defects within the product 
itself, and does not cover the cost of installation or removal, normal set-up or adjustments, claims based on misrepresentation by the 
seller or performance variations resulting from installation-related circumstances. 
  
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THIS LIMITED WARRANTY. VIO PRODUCTS 
COMPANY INC., DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCT, 
INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.VIO 
PRODUCTS COMPANY INC., WILL NOT ASSUME LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR 
OTHER SIMILAR DAMAGES ASSOCIATED WITH THE OPERATION, USE OR MALFUNCTION OF THIS PRODUCT.  
THIS PRODUCT IS NOT TO BE USED FOR MEDICAL PURPOSES OR FOR PUBLIC INFORMATION.  

 
THIS PRODUCT IS NOT A TOY. KEEP OUT OF CHILDREN’S REACH.  

 
This warranty shall be governed by the laws of the State of Florida, USA. 

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