7 3 2 S o u t h R a c e t r a c k R o a d , H e n d e r s o n , N e v a d a 8 9 0 1 5
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Terms & Conditions
Cancellation or Fees Terms:
Shipping/Delivery fees are the responsibility of the Purchaser. Seller is not responsible for the carrier’s missed/Non delivery
for any reason. Delivery is curbside. Optional upgrades in delivery service is an additional fee. If upgraded delivery service
cannot be performed properly, Purchaser agrees to accept delivery curbside and the difference in upgraded cost will not be
refunded. If item with free shipping/freight is canceled in transit, a charge of 25% of the price of the unit/s plus freight costs
both ways will be charged. All damages must be noted at time of delivery on BOL and Seller to be notified within 48 hours
of delivery of such damage. Purchaser acknowledges if cancelation is authorized by Seller, a 35% restocking fee and freight
both ways will be charged. No cancelation or refund on made-to- order products. If an order has been placed and production
has not started, cancellation fee of 15% of total amount will be charged. Cancelled orders paid by Credit Card will have an
additional fee of 3% deducted from the total refund. Once your order has shipped, the shipping address cannot be changed.
Refurbished units are sold as is. Purchaser assumes risks to the quality and performance of goods and assumes the costs
of all necessary service or repair not covered herein.
Defective Return and Exchanges:
Prior diagnosis and troubleshooting by Vinotemp Technical Service Team is required
for a defective product exchange to occur, should all other repair remedies fail. All defective return exchanges require a
Return Authorization Number (RA) assigned by Vinotemp. Any unauthorized defective return to Vinotemp will be rejected at
the time of attempted delivery. Return freight costs for defective product is covered by Vinotemp within the first 90 days from
date of sale. For defective Return Authorizations issued after the 90th day from date of sale, the purchaser assumes
responsibility for any related freight costs within the product warranty term. Purchaser responsible for any/all boxes,
packaging materials, etc., to ensure return product is packaged correctly and fit for transit. Vinotemp is not liable for
damages resulting from improper packaging or shipper mishandling. Vinotemp is authorized to reject any authorized
defective returned product that arrives damaged.
(Box here for check mark) Accept Terms & Conditions
Vinotemp International Corp. (“Seller”) and the person or entity that acquires these goods from Seller (“Purchaser”) hereby
fully agrees to the following terms and conditions of the sale: Shipping/Delivery fees are the responsibility of the Purchaser
whether freight prepaid or freight collect. Seller assumes responsibility for the goods sold to the Purchaser until the goods
have reached Purchaser’s delivery address (FOB Destination) and the delivery receipt is signed clear. Seller is not
responsible for the carrier’s late delivery, missed delivery, unpaved roads, remote locations, stairs, elevators, narrow door
openings and other such issues in attempting to fit or deliver the goods into the Purchaser’s location. Delivery to remote
locations may require additional fees. Remote location may be defined at the discretion of the carrier as more or less than
50 miles from the nearest major city. Purchaser assumes all responsibility for additional costs related to freight such as
access, measurement, installation, hookup, wiring, moving and storage of the goods, flight of stairs, carrier’s inability to
safely and/or adequately deliver, inability to use the building elevator to lift the goods, narrow openings, along with any
additional costs to deliver or redeliver the product properly. Make sure to review access to the property and size of the
product ordered. The transportation of all goods is subject to the terms and conditions which the carrier imposes on
Purchaser. Installation is the responsibility of the Purchaser. If white glove delivery was ordered and cannot be performed
properly, or access is hindered in any way, Purchaser agrees to accept delivery curbside (delivery service cannot be
refunded). If Purchaser will-calls or pays for their own freight responsibility transfers to the Purchaser when the Purchaser
or Purchasers freight company picks up the unit from Seller. Freight quoted are either curbside, threshold or white glove.
Standard white glove delivery is main floor, easy access and NO STAIRS, Doors, aligned feet attached (if necessary) and
removal of packaging, additional fees for additional requests. Each service has a different rate and will require additional
fees. If freight is not charged (Free Shipping or Freight Included) and the order is cancelled after shipping, a freight charge
of 25% of the cost of the unit, each direction will be charged. Item swap outs are arranged as curbside delivery and pickup
unless noted otherwise. There is no white glove service for returns. Approved returns must have original and/or proper
packaging. Swap-outs (Delivery and Pick up are at the same time) Original unit must be packed and ready for carrier pick
up at time of delivery of new unit. Packaging of old unit must be adequate for shipping, not oversized or on a pallet if unit
was not originally delivered on a pallet. Carrier will not drop off new unit if the original unit is not ready. If the carrier has to
make a second attempt, customer will be subject to additional charges for the attempted delivery and for any packaging
issues. Deliveries include ONE attempt by the shipping company to deliver the product to the consumer. If for any reason
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