OPEN AND INSPECT YOUR DELIVERY. When FOB Destination, if the item is damaged by the
freight company, and Purchaser cancels rather than accepts a replacement, the order can be
cancelled by paying for freight costs both ways and a 35% restocking fee for stocked items.
No cancellation or refunds on custom/made or made to order products. When shipped 3rd Party
(FOB Warehouse), Purchaser assumes all responsibility for delivery, payment of freight and freight
claims for damages during shipment. Manufacture defects will be handled directly with Seller,
subject to the limited warranty below.
Fees:
All sales are final. Unless authorized in writing by the Seller, Purchaser may not return the
goods under any circumstance. If Seller agrees in writing to take back stocked goods, there will be
a restocking/service fee that is 35% of the purchase price of the goods and freight both ways
(product must be new, unused, and in original packaging). If Purchaser returns goods claiming that
the goods are defective and goods are found to be in working condition by the Seller, Purchaser is
liable for the cost of freight both ways plus and a service fee that is 35% of the purchase price of
the goods. Built to Order and Custom products are nonreturnable, nonrefundable. Purchaser must
notify Seller of nonconforming goods within 48 hours of receipt, after which time all goods are
deemed accepted by the Purchaser. If an order has been placed and production has not started,
cancellation of your order will be a 15% charge. If Purchaser tenders payment with a check that
has insufficient funds (NSF), a collection fee plus NSF fee of $50 will be added to the invoice,
which Purchaser agrees to pay promptly. If Purchaser puts a stop payment on a check or credit
card for any reason, Purchaser agrees to pay for all costs associated with the Seller’s collection or
litigation of such a claim, including, without limitation, general and special damages, court costs
and attorneys’ fees. Finance charges begin the date of invoice. Title to the goods reverts back to
the Seller in the case of nonpayment of goods or services. All fees and costs to retrieve the
product, cost of freight, legal costs, collection fees and court fees, credit card fees and interest rate
of 18% (annual rate) will be the responsibility of the Purchaser. In a credit card dispute, Purchaser
assumes and must immediately pay any “credit card arbitration” fees and chargeback fees which
the credit card companies charge at the time of the chargeback. Cancelled orders using a Credit
Card will have an additional fee of 3% deducted from the refund. Any disputes not resolved within
30 days from the invoice date will be reported to credit reporting agencies.
LIMITED WARRANTY:
Seller warrants that the goods will be free of defects in materials and
workmanship as follows:
Furniture style (wood) wine cabinets made in the U.S.: all cooling unit parts only for a period of 1
(year) year ; cabinetry and labor (uninstalled) for a period of 12 (twelve) Months (Model numbers
“Vino” and “Custom”).
Metal cabinet units (appliances) (compressor) (made in China and Denmark) (Model numbers start
with EL, VT, IL, or EP: parts and labor for cooling system and cabinetry for a period of 12 (twelve)
months.
Thermoelectric Units: 90 (ninety) days (including Wine and Beverage Coolers, Beer Dispensers,
Humidor, Portofino Wood Cellars, and Refrigerators). (Models start with EL, VT, IL or EP).
Wine-Mate and Cellar Tec (WM, Wine Mate or CT) (Wine Cooling Units) Split and Ducted Systems
and other installed cooling units are parts only for 1 year, no labor. Self Contained
Wine-Mate Cooling Systems are 1 year parts, 1 year labor. Removal and reinstallation of cooling
units is not included.
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