IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday 8am-4pm and Tuesday-Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1.
Know the model number, the serial number and what software version you have (see serial label).
2.
Have your Technical Practice in front of you.
3.
It is best if you are on site.
LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manu-
factured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's
Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FIT-
NESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAM-
AGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL
BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLU-
SIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED
AS SUCH.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1.
Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The
customer MUST be able to step through recommended tests for diagnosis.
2.
If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input
and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14)
calendar days from the date of issue.
3.
After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your
distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't
followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1.
Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA)
number. The customer MUST have a complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2.
Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static
sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individual-
ly boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include
ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3.
Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4.
RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no respon-
sibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
Fax Back Doc 236
ZF302170 Rev A
Printed in the U.S.A.
I
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s
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a
a
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l
a
a
t
t
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o
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n
n
1
2
3
Common/ 4
5
6
7
8
9
To C.O. Line
or Analog
PABX/KSU Station
Contact Closure Input
Switched 12VDC Output
Relay Contacts
Normally Closed
Common
Normally Open
(+) Black
(-) Black
with White
Stripe
12V DC
(-) Black
(+) Red
Model SL-1
Strobe
C. Switched 12VDC Output
The switched 12VDC, 350mA output at terminal positions
4
(shared
with the 12VDC input) and
6
is turned on when the unit is activated.
D. Relay Contacts
Normally open and normally closed relay contacts are available at ter-
minal block positions
7
,
8
and
9
. If the contacts are driving an inductive
load, place a suppression device at the load to snub high voltage spikes.
A. Phone Line Connection
Connect the phone line to be monitored in parallel to terminals
1
and
2
.
B. Activation and Reset Contact Closure Input
Short terminal positions
4
and
5
to toggle the unit between the active and reset states.
,
3 Mode:
Any length contact closure will toggle state.
,
4 Mode:
A contact closure shorter than 1 second will activate the unit, and a
contact closure longer than 1 second will reset the unit regardless of current state.
P
P
r
r
o
o
g
g
r
r
a
a
m
m
m
m
i
i
n
n
g
g
A. Accessing the Programming Mode
1.
Call into the monitored line to avoid C.O. busy signals, etc.
2.
Enter
,
845464
(
,
-V-I-K-I-N-G
) on the monitored phone.
Note:
Enter digits less than 4 seconds apart or you will not enter programming.
3.
A double beep will indicate that you have accessed programming mode. All valid touch tone commands in programming will be indicated by
a double beep and all invalid commands by a triple beep. If 20 seconds elapses without touch tones being entered, the
SC-911
will triple beep
and exit programming mode. Dial
##7
to exit programming and enable monitoring.
Custom activation number (1-25 digits
*
) ...........................................................................................................
To add a
,
at any point in the custom number
**
................................................................................................
To add a
#
at any point in the custom number** .................................................................................................
Output timer (01-99 minutes, 00 = 30 seconds, factory set to blank = disabled***) ............................................
Enable activation with 911, 9911, and 8911 (default) .........................................................................................
Disable activation with 911, 9911, and 8911 .....................................................................................................
Contact Closure reset time normal (factory default) ..........................................................................................
Contact Closure reset time long (1+ seconds) ...................................................................................................
Exit programming mode ....................................................................................................................................
Clear programming and reset to factory defaults ...............................................................................................
* Note:
A touch tone “
,
” or a touch tone “
#
” count as a single digit.
** Note:
The custom number cannot start with “
,
” or “
#
”.
*** Note:
Unit will remain activated until a contact closure or touch tone is detected.
B. Programming Features
Enter Digits + Memory Location
Number + #00
,,
,
#
2 digits + #20
,
1
,
2
,
3
,
4
##7
###
