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IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1.
Know the model number, the serial number and what software version you have (see serial label).
2.
Have your Technical Practice in front of you.
3.
It is best if you are on site.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1.
Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The
customer MUST be able to step through recommended tests for diagnosis.
2.
If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input
and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14)
calendar days from the date of issue.
3.
After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your
distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't
followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1.
Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA)
number. The customer MUST have a complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2.
Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static
sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individual-
ly boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include
ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3.
Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4.
RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no respon-
sibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
DOD# 525
ZF303030 Rev A
Printed in the U.S.A.
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Infrared remote control is one of several features that set Viking’s self amplified paging system ahead of older legacy
Valcom and Bogen systems. The older 4 wire systems required the installer to pull twice as much wire to each speaker,
and then have to walk around with a ladder to manually set the volume of each speaker to hopefully the proper level. If the
user decides the speakers should have a different volume level, its back up the ladder to adjust more pots.
With the Viking
SA Series
2 wire self amplified paging system, the installer can connect all the self amplified paging speak-
ers to the same pair of wires, and then simply show the user how to use the
SA-IR
infrared remote control to individually
adjust the volume of each speaker.
The convenience of having infrared remote controlled ceiling speakers in an existing paging system can be realized by
using the Viking Model
SA-X12
expander/adapter, which will convert any paging audio source (600 ohm, 4 ohm, 8 ohm, 16
ohm, 25 volt, or 70 volt) to Viking’s proprietary
SA Series
2 wire protocol. Each
SA-X12
can power up to twelve (12)
SA-
1S
and/or
SA-1H
self amplified paging speakers.
Rear View of the
SA-1S Speaker
To Additional Viking
Self-Amplified Speakers
VIKING
©
MODEL SA-X12
VIKING
ELECTRONICS
HUDSON, WI 54016
SELF AMPLIFIED PAGING
OUTPUT TO
SELF AMPLIFIED
PAGING SPEAKERS
25V / 70V
4 / 8 / 16 OHM
600 OHM
GAIN
COMMON
POWER
LED
EXPANDER / ADAPTER
POWER 13.8 VAC
2
3
1
4
5
6
VIKING
©
MODEL SA-25
VIKING
ELECTRONICS
HUDSON, WI 54016
SELF AMPLIFIED PAGING
CONTROL UNIT
POWER
15 VAC
1 2 3 4 5
1 8 1 9 2 0
OUTPUT TO
SELF AMPLIFIED
PAGING SPEAKERS
1 6 1 7
6 7 8 9
600 OHM
AUDIO
IN
OUT
AUX
IN
PAGE
IN
PAGE
CONTACT
CONTACT
CLOSURE
TWO
WIRE
FOUR
WIRE
NIGHT
TRANSFER
MASTER
VOLUME
10 11 12 13 14 15
RINGING
LINE
BACKGROUND
MUSIC IN
OR
Viking SA-X12
(DOD# 529)
Viking SA-25
(DOD# 520)
VIKING
©
Hudson, Wi.
54016
V
IK
IN
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Model: SA-IR
Viking Electronics, Inc. (715) 386-8861
1531 Industrial St., Hudson, WI 54016
www.vikingelectronics.com DOD# XXX
S/N: XXXXXXXX
P/N: DEV:
261734-1
RoHS
(2) Wire Nuts Included
Viking's Two-Wire Protocol
(40VDC + audio) from the
SA-25 or SA-X12
Connect
SA-1S
remote controllable ceiling
speakers only to the Viking
SA-25
Self
Amplified Paging System control unit or use
the Viking
SA-X12
Self Amplified Paging
System expander/ adapter to connect to any
other existing paging system. Follow the
instructions in the
SA-25
and/or
SA-X12
technical practices for recommended wire
gauge size and wire run lengths based on
the number of speakers to be installed.
TWO YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase from any authorized Viking distributor. If at any time during the warranty
period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return
Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others. This warranty does not cover
non-EWP products that have been exposed to wet or corrosive environments. This warranty does not cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS
FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES
ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL
BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLU-
SIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED
AS SUCH.
Installation:
Mounting hardware for the ceiling
speakers is included for easy installation in drop
ceilings or speaker enclosures. Flush mount into
an 8.25” to 10.0” diameter hole.
