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Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no respon-
sibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
Fax Back Doc 128
ZF302470 Rev A
Printed in the U.S.A.
A. Entering the Programming Mode
1.
Call into the
DVA-LPA
from another line and allow it to answer.
2.
Enter a Touch Tone “
,
” followed by the six digit security code (see
section
B
right).
Note:
The security code must be entered within
10 seconds of entering the “
,
” or the
DVA-LPA
will hang up.
3.
A double beep will be heard, indicating that you have entered the
programming mode. While in programming, if 20 seconds elapses
without touch tones being entered, the
DVA-LPA
will beep three
times and hang up. All valid Touch Tone commands in program-
ming will be indicated with a double beep and all invalid program-
ming commands are indicated with a triple beep.
B. Programming the Security Code
A six digit number is used to access the programming mode. The
security code has been factory set to
845464
(V-I-K-I-N-G). It is rec-
ommended that you change the security code to your own 6 digit
number as follows:
1.
Access programming as shown in section
A
above.
2.
Enter your new security code followed by
#47
.
3.
To exit programming, enter
,
4
, or do NOT enter any touch tones
for at least 20 seconds.
Note:
The security code must be six
digits in length and can NOT contain a
,
or #.
C. Recording the Message
The maximum record time for the
DVA-LPA
is 16 seconds. Follow
steps 1 - 5 below to record the message.
1.
Enter programming by following steps 1 - 3 in section
A
above.
2.
Enter
,
1
. A beep will be heard indicating the
DVA-LPA
is recording.
3.
Record your message.
4.
Press any Touch Tone to stop recording. Message will play back
automatically.
5.
Review the message by entering
,
3
.
Note:
To re-record the message, follow steps 2 - 5 above.
D. Programming Features
Record the outgoing message ................................
Play back the message ...........................................
Stop recording/playback ..........................................
Hang-up ..................................................................
Message playback counter (01-99) (set to 01) ........
6 digit security code (set to 845464) ........................
Enter Digits
,
1
,
3
any touch tone
,
4
01 - 99 + #44
6 #47
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When the
DVA-LPA
detects an incoming call, it will answer the line immediately and begin playing the pre-recorded message. When the message is fin-
ished, the
DVA-LPA
will pause, and repeat the message until the message playback counter is met or a CPC signal is detected on the incoming line.
Anytime after the
DVA-LPA
has answered, if a
,
is entered, the
DVA-LPA
will stop the message and monitor for the security code (see section
B
).
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1.
Know the model number, the serial number and what software version you have (see serial label).
2.
Have your Technical Practice in front of you.
3.
It is best if you are on site.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1.
Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The
customer MUST be able to step through recommended tests for diagnosis.
2.
If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input
and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14)
calendar days from the date of issue.
3.
After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your
distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't
followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1.
Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA)
number. The customer MUST have a complete description of the problem, with all pertinent information regarding the
defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2.
Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static
sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individual-
ly boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include
ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3.
Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4.
RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
If trouble is experienced with the DVA-LPA, for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 (715) 386-8666
If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment
until the problem is resolved.
Connection to Party Line Service is subject to State Tariffs. Contact the state public utility commission, public service commission or
corporation commission for information.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such activities in the off-peak hours, such as
early morning or late evenings.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is connected. This is to avoid
damaging the equipment caused by local lightning strikes and other electrical surges.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a com-
mercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accor-
dance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a resi-
dential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own
expense.
FCC REQUIREMENTS
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is
a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must
be provided to the telephone company.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive REN's on a telephone
line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the REN's should not
exceed five (5.0) To be certain of the number of devices that may be connected to a line, as determined by the total REN's, contact
the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that
has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (
e.g
., 03 is a REN of 0.3).
For earlier products, the REN is separately shown on the label.
The plug used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part
68 rules and requirements adopted by the ACTA. If your home has specially wired alarm equipment connected to the telephone line,
ensure the installation of this DVA-LPA does not disable your alarm equipment. If you have questions about what will disable alarm
equipment, consult your telephone company or a qualified installer.
If the DVA-LPA causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinu-
ance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as pos-
sible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of
the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifi-
cations to maintain uninterrupted service.
LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manufactured, which ever is
greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-
8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PAR-
TICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF
OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO
REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING'S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND
LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.
