42
Service Information
If service is required after checking the troubleshooting guide:
1. Call your dealer or authorized service agency. The name of the
authorized service agency can be obtained from the dealer or
distributor in your area.
2. Have the following information readily available:
Model Number
Serial Number
Date of Purchase
Name of dealer from whom purchased
3. Clearly describe the problem that you are having.
If you are unable to obtain the name of an authorized service agency,
or if you continue to have service problems, contact Viking at (888)
845-4641 or write to:
VIKING PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the following information indicated below. You will need it if
service is ever required. The serial number and model number for your
refrigerator is located on the left wall of the the refrigerator section.
Model Number
Serial Number
Date of Purchase
Date Installed
Dealer’s Name
Address
If service requires installation of parts, use only authorized parts to
ensure protection under the warranty.
Please retain the manual for future reference
43
Warranty
Freestanding Side-By-Side
Refrigerator/Freezer Warranty
TWO YEAR FULL WARRANTY
Freestanding refrigerators/freezers and all of their components and accessories, except as detailed below*, are warranted
to be free from defects in material or workmanship under normal household use for a period of two (2) years from the date
of original retail purchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part which
fails or is found to be defective during the warranty period
*Painted and decorative items are warranted to free from defective materials or workmanship for a period of ninety (90)
days from the date of original retail purchase. ANY DEFECTS MUST BE REPORTED TO THE SELLING DEALER WITHIN
NINETY (90) DAYS FROM DATE OF ORIGINAL RETAIL PURCHASE.
SIX YEAR FULL WARRANTY
Any sealed refrigeration system component, as listed below, or any automatic ice maker is warranted to be free from
defective materials or workmanship in normal household use during the third through the sixth year from the date of
original retail purchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part which fails
or is found to be defective during the warranty period.
Sealed Refrigeration System Components:
Compressor, Evaporator, Condenser, Connecting Tubing, Dryer/Strainer
TWELVE YEAR LIMITED WARRANTY
Any sealed refrigeration system component, as listed above, which fails due to defective materials or workmanship in
normal household use during the seventh through the twelfth year from the date of original retail purchase will be repaired
or replaced, free of charge for the part itself, with the owner paying all other costs, including labor.
NINETY (90) DAY RESIDENTIAL PLUS WARRANTY
This warranty applies to applications where use of the product extends
beyond normal residential use. Examples are, but not limited to, bed and breakfasts, fire stations, private clubs, churches,
etc. This warranty excludes all commercial locations such as restaurants, food service locations and institutional food service
locations.
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner of the
product during the term of the warranty.
This warranty shall apply to products purchased and located in the United States and Canada. Products must be
purchased in the country where service is requested. Warranty labor shall be performed by an authorized Viking Range
Corporation service agency or representative. Warranty shall not apply to damage resulting from abuse, accident, natural
disaster, loss of electrical power to the product for any reason, alteration, improper installation, improper operation or
repair or service to the product by anyone other than an authorized Viking Range Corporation service agency or
representative. Warranty shall not apply to damage resulting from indoor units being used in outdoor situations. This
warranty does not apply to commercial usage. This warranty does not cover any food or medicine loss due to product
failure. Warrantor is not responsible for consequential or incidental damage whether arising out of breach of warranty,
breach of contract, or otherwise. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of purchase
upon request, and making the appliance reasonably accessible for service. If the product or one of its component parts
contains a defect or malfunction during the warranty period, after a reasonable number of attempts by the warrantor to
remedy the defects or malfunctions, the owner is entitled to either a refund or replacement of the product or its
component part or parts. Replacement of a component part includes its free installation. Warrantor’s liability on any claim
of any kind, with respect to the goods or services covered hereunder, shall in no case exceed the price of the goods or
service or part there of which gives rise to the claim.
WARRANTY SERVICE: Under the terms of this warranty, service must be performed by a factory authorized Viking Range
Corporation service agent or representative. Service will be provided during normal business hours, and labor performed
at overtime or premium rates shall not be covered by this warranty. To obtain warranty service, contact the dealer from
whom the product was purchased, an authorized Viking Range Corporation service agent, or Viking Range Corporation.
Provide model and serial number and date of original purchase. For the name of your nearest authorized Viking Range
Corporation service agency, call the dealer from whom the product was purchased or Viking Range Corporation.
IMPORTANT: Retain proof of original purchase to establish warranty period.
The return of the Owner Registration Card is not a condition of warranty coverage. You, however, should return the Owner
Registration Card so that Viking Range Corporation can contact you should any question of safety arise which could affect
you.
Any implied warranties of merchantability and fitness applicable to the above described refrigerator are limited in duration
to the period of coverage of the applicable express written limited warranties set forth above. Some jurisdictions do not
allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives
you specific rights, and you may also have other rights which may vary from jurisdiction to jurisdiction.
Specifications subject to change without notice
