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7. Troubleshooting

 

What video format can I play?

 

Video files encoded in MPEG-4 AVC up to 1920x1080 resolutions and 10Mbps 
bitrates should play perfectly. If a certain video is not played as scheduled, or if 
it plays poorly, 

please search the support site for “transcode” instructions.

 

The signboard is placed near my Wi-Fi access point, yet the connection is

 

unreliable.

 

Wi-Fi appliances in general should be placed 10 feet (3 meters) from the Wi- 
Fi  access  point  for  reliable  operation.  Try  relocating  the  access  point  further 
away from the signboards to improve connection.

 

What can I do about the gap between video and video?

 

Video gaps (blank screen) occur before and after each video are played.  To 
minimize  the  gap,  avoid  back  to  back  video  programming  by  scheduling  an 
image between each video.

 

If both Ethernet & WiFi are connected, which one will take precedence? 

If both connections are available, WiFi will be used.

 

What is the maximum file size for a single video file?

 

The  maximum  video  file  size  for  the  NMP309-W  is  2GB.  We  recommend 
reserving  a  safety  margin  to  avoid  exceeding  the  limit  (i.e.  limiting  files  to 
1850MB).

 

What should I do if I forgot my password? 

In this case, please perform a factory reset.

 

Use the S/W RESET button located at the back of the signboard to restore 

factory settings. This will also clear the signboard’s password.

 

How do I manage the playback of contents?

 

The media appliance is designed to be interoperable with leading 3rd party

 

management software solutions or via SMIL open standard commands.

 

Could the signboard display Flash or Microsoft PowerPoint presentations? 

The 

signboard features limited PowerPoint support, but not Flash support.

 

While  PCs  can  play  many  formats  with  varying  degrees  of  success,  RISC- 
based signboard are designed to reliably play specific video formats (Please 
see  spec  for  details).  While  Microsoft  PowerPoint  native  files  could  not  play 
directly  on  a  RISC-based  signboard,  the  file  is  converted  through  other 
software (i.e. Signage Manager Express) into an image format to be played as 
an image slideshow.

 

Содержание NMP309-W

Страница 1: ...t for future service Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation which is also found on our web site at http www viewsonic com in E...

Страница 2: ...d to exceeding the world s expectations for technological evolution innovation and simplicity At ViewSonic we believe that our products have the potential to make a positive impact in the world and we...

Страница 3: ...enna Increase the separation between the equipment and receiver Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiveris connected Consult the dealer or an experienced radio TV t...

Страница 4: ...r the Annex III of the RoHS2 Directives as noted below Examples of exempted components are 1 Mercury in cold cathode fluorescent lamps and external electrode fluorescent lamps CCFL and EEFL for specia...

Страница 5: ...this document may change without notice No part of this document may be copied reproduced or transmitted by any means for any purpose without prior written permission from ViewSonic Corporation Produ...

Страница 6: ...gs 10 2 6 Player information 11 2 7 Content configuration AppStart 12 2 8 Content configuration FailSafe 13 2 9 Content configuration EasyPlay 14 2 10 Display settings 16 2 11 Sound settings 20 2 12 S...

Страница 7: ...v 3 Content Management 25 4 Authoring in HTML5 26 5 Working with SMIL 26 5 1 Introduction 26 5 2 www a smil org for developers 26 6 Technical Data 27 6 1 Specifications 27 7 Troubleshooting 29...

Страница 8: ...eo output via HDMI Built in wireless b g n network and Ethernet Supports full POPAI Screen Media Formats Standards profiles S1 to S12 and E1 to E8 Multiple 3rd party software solution compatibility In...

Страница 9: ...1 4 Installation ATTACH the wireless antenna as shown below and then screw antenna clockwise onto the post Power Status LED Micro USB Port for DC in ADB HDMI Micro SD Connector Reset USB x 2 Ethernet...

Страница 10: ...player on the back of the monitor using Velcro 1 Separate the Velcro pads and stick one of them to the bottom of player 2 Stick the other Velcro pad onto the back of monitor and then attach the player...

Страница 11: ...nit After approximately 35 seconds booting animation will be displayed on the screen below as shown here 2 The player boot process takes approximately 60 seconds to complete After boot up is complete...

Страница 12: ...SB mouse to the signboard to configure settings Fig 2 2 1 Basic settings allow users to configure 3 important signage application settings Network Time zone and Content Each time the Basic settings me...

Страница 13: ...1 Click the Wireless LAN setting and the wireless configuration UI will be launched Fig 2 3 1 2 Click the ON OFF button as indicated below to turn the Wireless interface on Ethernet will be disconnec...

Страница 14: ...scan for wireless signals nearby and available AP stations will be listed Fig 2 3 3 4 Click on the station name to connect If the network requires authentication you will be asked to provide the passw...

Страница 15: ...n first connect an Ethernet cable then disable the Wireless LAN interface 1 Click the Wireless LAN setting the wireless configuration UI will be launched Fig 2 3 1 2 Click the ON OFF button as indicat...

Страница 16: ...Ethernet interface For DHCP environments configuration will be finished in this step Fig 2 3 5 Static IP manually assign network IP address 4 Click Modify Network to make a static IP configuration Fi...

Страница 17: ...9 6 Fill the form and click Connect to complete the setting Scroll down swipe to see the rest of the menu if needed Fig 2 3 8...

Страница 18: ...9 2 4 Time zone settings 1 Click Time zone to launch the configuration menu Fig 2 4 1 2 Click Select time zone Fig 2 4 2...

Страница 19: ...10 3 Choose the correct time zone from the available options Fig 2 4 3...

Страница 20: ...he player will check the availability of SMIL HTML5 content URL with the Play button showing Checking The checking action can be canceled by clicking Checking button it will change back to Play NOTE I...

Страница 21: ...button will change to a 15 second countdown and the playback will start after the countdown The countdown can be canceled by clicking the button If it keeps showing Checking for a long time please go...

Страница 22: ...ID 1 Click Advanced and the advanced configuration menu will belaunched Fig 2 6 1 2 Click on Information to view Health Status definitions Green Normal Device connection to the content source URL ser...

Страница 23: ...ed for the 3rd party App configurationsonly Trust Switch to Enabled to set whether the content can access sensitive data such as intent extras client credentials access token etc Desktop mode Switch t...

Страница 24: ...ed to play the assigned content 1 Click on the Advanced button The advanced configuration menu will be launched Fig 2 6 1 2 Click on Content and then click on FailSafe 3 Enter the URL of HTML SMIL Med...

Страница 25: ...e USB drive that has been inserted to the player the player will download the content to the internal storage and playback automatically Fig 2 9 1 2 10 Display settings Resolution Settings for Media P...

Страница 26: ...und and then click on Display The Display Settings page will be launched Fig 2 10 1 3 Click on Resolution and select a suitable resolution from the popup menu Default configuration is Auto Detect play...

Страница 27: ...vanced button The advanced configuration menu will be launched Fig 2 6 1 2 Click on the Display sound button and then click on Display The Display Settings page will be launched Fig 2 10 1 3 Click on...

Страница 28: ...ration menu will be launched Fig 2 6 1 2 Click on Display sound and then click on Display The Display Settings page will be launched Fig 2 10 1 3 Click on Screen orientation as marked in red below Fig...

Страница 29: ...figuration menu will be launched Fig 2 6 1 2 Click on Display sound and then click on Sound The Sound Settings page will be launched 3 Fig 2 11 1 4 Click on Sound the Sounds settings page will be laun...

Страница 30: ...2 Click on Scheduling and then click on Time Server 3 Disabled Player does not synchronize with any server Default Player synchronize it s time with Android default time server pool ntp org Use AppSt...

Страница 31: ...ton The advanced configuration menu will be launched Fig 2 6 1 2 Click on Schedule and then click on Scheduled Reboot 3 Click on the Enable daily reboot button to enable disable the daily reboot funct...

Страница 32: ...ing the changes that will be made to your signboard before applying the upgrade IMPORTANT DO NOT unplug the USB drive or turn off the signboard while the system is performing a firmware update Check l...

Страница 33: ...3 Plug in a USB mouse to the device to enter the Basic settings menu 4 Click on the Advanced button The advanced configuration menu will be launched Fig 2 6 1 5 Click on System and then choose Firmwar...

Страница 34: ...6 seconds or until the status LED flashes 4 RELEASE the reset button and wait for system to initialize Using a USB mouse System reset will re initialize the system clear passwords and return settings...

Страница 35: ...s the signboard to power off automatically from the Basic settings page if no actions occur after 10 minutes 1 Click on the Advanced button The advanced configuration menu will be launched Fig 2 6 1 2...

Страница 36: ...n the Basic Settings menu click the Advanced button advanced configuration menu will be launched 2 Click on System click on Expansion storage and enable auto format 3 Insert the micro SD card and then...

Страница 37: ...guage created by W3C for multimedia communications the media player understands the language spoken by professional tools from companies such as Adobe Apple Microsoft and Real Networks What this means...

Страница 38: ...0p 10Mbps CBR E8 MPEG 4 AVC 1080p 10Mbps CBR Image format support POPAI Screen Media Standards S1 JPEG 480p baseline S2 JPEG 720p baseline S3 JPEG 1080p baseline E1 PNG 24bpp alpha 480p E2 PNG 24bpp a...

Страница 39: ...Velcro VESA mount 100 x 100 mm Hardware Quick Start Guide Software Quick Start Guide Documentation CD Power requirement 5V 2A DC Power consumption 6 W Environmental Operating temperature 0 40 C 32 104...

Страница 40: ...imum file size for a single video file The maximum video file size for the NMP309 W is 2GB We recommend reserving a safety margin to avoid exceeding the limit i e limiting files to 1850MB What should...

Страница 41: ...images Progressive images are downloaded and displayed progressively being rendered more clearly as more data is received over the internet Progressive images are primarily supported on PCs For media...

Страница 42: ...America Columbia www viewsonic com la C http www viewsonic com la soporte servicio tecnico soporte viewsonic com Latin America Mexico www viewsonic com la C http www viewsonic com la soporte servicio...

Страница 43: ...known as image burn in which results whena static image is displayed on the product for an extended period of time How to get service 1 For information about receiving service under warranty contact V...

Страница 44: ...33...

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