Videotron 4K Terminal, Руководство пользователя

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For more information, visit us at videotron.com/terminal-support
The sound cuts or the picture breaks up when I watch TV. What should I do?
Reboot the Terminal by unplugging the power supply cord and plugging it back in. If the
problem persists, restart the Terminal.
Is it normal that broadcasts on certain channels don’t fill the screen?
Yes. The only channels that broadcast full-screen are HD channels (channels after channel 600).
Channels where the picture does not fill the screen are standard definition channels. However,
some shows airing on HD channels are broadcast in standard definition.
How can I switch to full screen mode when I’m watching a channel that’s broadcast in
standard definition?
The # button on your remote control allows you to stretch the picture or to zoom in and remove
of the black bars that border the left and right of the screen when you’re watching a channel in
standard definition.
After activating my Terminal, is it normal that I can access channels that are not included
in my TV package?
Yes. Once you have activated your Terminal, you’ll be able to access the channels included in
your TV package on the business day following the activation date. As a result, you’ll have free,
temporary access to several channels that aren’t necessarily part of your TV package.
I have an illico 4K Ultra HD PVR but I’m unable to watch Ultra HD content.
To fully enjoy the Ultra HD experience, customers must have the following: an Ultra-HD/4K television,
a 4K terminal, an HDMI 2.0 cable (included in the box) connected directly to the television and
4K content.