Chapter 5. Troubleshooting
13
Q1:
If the 2nd monitor’s image is out of screen (overscan):
A1:
Please check the 2nd monitor’s display setting or change the ViewXpower screen
resolution (see 3.2).
Q2:
I am unable to make the ViewXpower primary display!
A2:
Some video cards ship their product with a utility that prevents other video cards from
being set as the primary card. Check the bottom right hand corner taskbar for this
utility and disable it before switching the ViewXpower to the primary display.
Q3:
Why won’t my DVD player work when I move it over to the extended display?
A3:
Some DVD playback software packages do not support playing on a second display
adapter of any kind.
Q4:
How come my video will not play on Media Player if I move it over to the extended
desktop?
A4:
Check that you have moved the Media Player window completely over to the second
screen.
Q5:
Why does my mouse not move to the right side of the screen as it should on the
extended desktop?
A5:
Check the display settings and make sure that your display number ‘2’ is on the right
side of display number ‘1’. You can rearrange how Windows treats each display in
relation to each other in the Display Properties Settings.
Q6:
There are horizontal lines covering the displayed image
A6:
This is due to a low refresh rate setting. You can change this in: Display Properties,
Settings, Advanced, Monitor. Make sure that you have selected the DisplayLink
device first, and do not exceed the refresh rate limitations of the monitor. Reset, or
resynchronize the monitor may also help. For further details on how to reset or
resynchronize your monitor, please refer to the documentation that was included with
your monitor purchase.
