Chapter 5. Troubleshooting
14
Q1 :
Why can’t my system detect
the
GrabBeeX-light?
A1 :
(a) Check to see you’ve enabled USB 2.0 in the motherboard BIOS setup.
(b) Please make sure that your system has the latest USB 2.0 host driver.
For Win XP, please upgrade to Service Pack 2 or above.
For Win 2000, please upgrade to Service Pack 3 or above.
Q2 :
Why can’t I see video display?
A2 :
(a) Perhaps your video system setup is incorrect; please check your hardware
connection and choose the correct Video Format
(b) Please make sure your system has the
latest USB 2.0 host driver.
For Win XP, please upgrade to Service Pack 2 or above.
For Win 2000, please upgrade to Service Pack 3 or above.
Q3 :
Why is the resolution always in 320x240 under preview mode?
A3 :
It’s because you
plugged GrabBeeX-light in USB 1.1 port, or perhaps even though
your USB port is 2.0, you may not have upgrade to USB 2.0 driver. Please make sure
your USB port is USB 2.0, and have already upgraded the USB 2.0 host driver
available from Microsoft’s Website
Q4 :
Why does the system show
“High Speed device plug into Full speed USB port…”
A4 :
(a) Please make sure your system support USB 2.0 hardware port.
(b) Please make sure that you’ve installed USB 2.0 Host driver already.
Q5 :
Why do I get unstable video during preview and recording?
A5 :
If you are using Ultra DMA hard disk, please updated the latest driver of IDE
ATA/ATAPI controller.
Certain motherboards’ bundled driver are not of the latest version, we
suggest that you use WinXP’s own system bundled driver.
Q6 :
Why can’t I hear anything under preview mode?
A6:
The audio needs to go through sound card’s Line-in, please check your
sound card setting.
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