• The shunt and the electric cables do negatively influence the range of the Bluetooth signal. The resulting range of 10-15 meters
is however satisfactory in most cases. The proximity of other electrically conducting elements, such as the metal chassis of
a vehicle or seawater around the hull of a boat, may reduce the range of the Bluetooth signal to an unacceptable level. The
solution in such a case is to add a VE.Direct Bluetooth Dongle (ASS030536011) to the system, and switch off Bluetooth in the
SmartShunt.
• Are you using the Windows version of the VictronConnect app? This version is unable to connect via Bluetooth. Use Android,
iOS or macOS instead (or use the USB - VE.Direct interface).
For connection issues, see the troubleshooting section of the VictronConnect manual:
https://www.victronenergy.com/live/
.
10.2.2. PIN code lost
If you have lost the PIN code you will need to reset the PIN code to its default PIN code, see the
More information and specific instructions can be found in the VictronConnect manual:
https://www.victronenergy.com/live/
.
10.3. Incorrect readings
10.3.1. Charge and discharge current are inverted
The charge current should be shown as a positive value. For example: 1.45A.
The discharge current should be shown as a negative value. For example: -1.45A.
If the charge and discharge currents are reversed, the negative power cables on the battery monitor must be swapped.
10.3.2. Incomplete current reading
The negatives of all the loads and the charge sources in the system must be connected to the system minus side of the shunt.
If the negative of a load or a charge source is connected directly to the negative battery terminal or the “battery minus” side on the
shunt, their current will not flow through the battery monitor and will be excluded from the overall current reading and the state of
charge reading.
The battery monitor will display a higher state of charge than the actual state of charge of the battery.
10.3.3. There is a current reading while no current flows
If there is a current reading while no current is flowing through the battery monitor, perform a
loads are turned off or set the
.
Manual - SmartShunt IP65
Page 37
Troubleshooting