Troubleshooting Guide
Symptom
Possible Cause
Solution
•
Unit will not power on.
•
Unit is unplugged.
•
Plug the DC plug of
AC/DC adapter into the
socket.
•
No sound output from
speakers.
•
The volume level is set too low.
•
The input selector does not
match the playback source.
•
Adjust the volume.
•
Select the correct input
source.
•
Noise/Distortion in sound
output.
•
The unit is too close to a TV set
or another interfering device.
•
Turn off the TV or other
appliance, and relocate
the unit.
GE
NE
RAL
•
Unit fails to respond.
•
It might result from external
factors such as ESD
(Electro-static discharge).
•
Disconnect the DC plug
of the AC/DC adapter
from the socket and
external audio device.
Re-plug the DC plug
after one minute.
PH
O
N
O
•
Decline in turntable audio
performance.
•
The turntable stylus is worn out.
•
Replace the stylus.
AU
X
•
No sound output with
external audio device
plugged into AUX in jack.
•
The unit is not on AUX mode.
•
Ensure the unit is
switched to AUX mode.
•
No sound.
•
The unit is not switched to
Bluetooth mode.
•
Your device’s and/or the unit’s
volume is not turned up.
•
Your device is too far from the
unit or there is some obstacle
between your device and the
unit.
•
Ensure the unit is
switched to BT mode.
•
Move your Bluetooth
device closer to unit.
•
Turn up the volume on
your portable device
and/or the unit.
•
Turn off your Bluetooth
device and unit then
power them both back
on.
•
Sound is garbled.
•
Your device’s and/or the unit’s
volume is not adjusted
properly.
•
Turn down the volume
on your device/phone
and the unit.
BL
UE
T
OOT
H
•
Unable to pair with a
Bluetooth device.
•
Your device doesn’t have
Bluetooth connectivity.
•
The Bluetooth pairing is not
successful.
•
Confirm that your
device is Bluetooth
compatible.
•
Pair the unit and
device again.
