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Warranty
All Victory products come with a 5-year limited warranty. This covers any defects in
manufacturing or faulty components. Valves and speakers are warrantied for 90 days
from the purchase date but replacement parts will be at our discretion. Please contact
your local dealer if you have any issues with your Victory product. Victory are setting up
Official Service Centres around the world so please check on the Victory website to see
where your nearest centre is located. These will have original Victory spare parts
including the recommended valves for your amplifier direct from the Victory factory.
They also have all technical details for your product and have been carefully selected to
ensure you get the best possible service for warranty and non-warranty work.
Notes on what to do if your amplifier experiences any strange behavior:
January 2019: over 6500 amplifiers have now been shipped out of the factory and from 5
years dealing with service queries, the only real issues that come up are valve-related.
These are either premature valve failure, (minimal), valves that have worn out through
extended use or have become microphonic or noisy over time.
Many issues relating to valves can be cured simply by re-tensioning the valve bases. Over
time, the valve sockets, which are constantly heating up, cooling down, expanding and
contracting may become a bit ‘loose’ and not hold the valve pins as tight as they should.
This can lead to noise and more commonly, sudden drops in volume or complete lack of
sound.
It is an easy task to re-tension the valve sockets and this can be done with a small flat
blade screwdriver such as this:
Important! Please ensure the amplifier is not plugged into the mains and has been off for
at least 30 minutes before removing any valves so all of the high voltages have dissipated.
Carefully remove each valve in turn. The pre-amp valves have a sprung-loaded screening
can fitted over each one so twist this through 90 degrees or so until it pops off. Then
using the slow circular motion, pull the valve from the socket. The output valves are
retained by spring clips which can just be slid off the top of the valves.
Please ensure that the valves go back into the same sockets as they are optimized at the
factory for best position relating to gain, noise, & microphony. This is easily achieved if
you just do one at a time; take it out, re-tension then re-insert and go to the next one.
You will see that the valve bases have small 2-part metal clips in each hole and these
need to be pushed together to make a tight connection on the valve pins.
