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Vicon Standard Equipment Warranty
Vicon Industries Inc. (the Company) warrants your equipment to be free from defects in
material and workmanship under Normal Use from the date of original retail purchase for a
period of three years, with the following exceptions:
1. All IQEYE Cameras: Two years if purchased before 1/1/2011.
2. Alliance-mini (IQD3xx), Alliance-mx (IQMxxx) and 3 Series (IQ03xx): Five years if
purchased between 1/2/2011 – 12/31/2014.
3. Alliance-Pro (IQA3xx): Five years if purchased between 3/2/2012 – 12/31/2014.
Three years if the motorized lens (IQA3xx-A3) option.
4. Access Control System Components: Two year from date of original retail
purchase.
5. Uninterruptible Power Supplies: Two years from date of original retail purchase.
6. VDR-700 Recorder Series: One year from date of original retail purchase.
7. V5616MUX: One year from date of original retail purchase.
8. Arecont Cameras: One year from date of original retail purchase.
9. FMC series fiber-optic media converters and associated accessories: Lifetime
warranty.
10. For PTZ cameras, “Normal Use” excludes prolonged use of lens and pan-and-tilt
motors, gear heads, and gears due to continuous use of “autopan” or “tour” modes
of operation. Such continuous operation is outside the scope of this warranty.
11. Any product sold as “special” or not listed in Vicon’s commercial price list: One year
from date of original retail purchase.
NOTE:
• If the product is to be used outdoors or in dusty, humid, or other hostile environments, it
must be suitably protected.
• Camera products must be protected, whether in use or not, from exposure to direct
sunlight or halogen light as the light may damage the camera image sensor. This applies
to both indoor and outdoor use of the cameras.
• For camera products supplied without a lens, extreme care should be used when
mounting a lens on these products. Damage to the product due to incorrectly mounted
lenses will invalidate this limited hardware warranty.
• Failure to comply with any of the aforementioned requirements will invalidate this Limited
Hardware Warranty.
Date of retail purchase is the date original end-user takes possession of the equipment, or,
at the sole discretion of the Company, the date the equipment first becomes operational by
the original end-user.
The sole remedy under this Warranty is that defective equipment be repaired or (at the
Company’s option) replaced, at Company repair centers, provided the equipment has been
authorized for return by the Company, and the return shipment is prepaid in accordance with
policy. Repaired or replacement hardware will be warranted for the remainder of the original
Warranty Period or ninety (90) days, whichever is longer. When a product or part is
exchanged the replacement hardware becomes the property of the original purchaser and
all hardware or part thereof that is replaced shall become the property of Vicon.
The warranty does not apply (a) to faulty and improper installation, maintenance, service,
repair and/or alteration in any way that is not contemplated in the documentation for the
product or carried out with Vicon consent in writing, operation adjustments covered in the
operating manual for the product or normal maintenance, (b) to cosmetic damages, (c) if the
product is modified or tampered with, (d) if the product is damaged by acts of God, misuse,
abuse, negligence, accident, normal wear and tear and deterioration, improper
environmental conditions (including, but not limited to, electrical surges, water damage,
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