10
NOTE:
Failure to keep this unit clean from mineral deposits normally contained in any water supply
will affect the efficiency of operation of this unit. Customer failure to follow these instructions
may void the warranty.
TROUBLE SHOOTING
Q: I hear the fan turning, but I don’t see any mist. Is my humidifier
operating properly?
A:
Dry air is pulled through the system and a fan disperses invisible, moisture balanced air. There
is no visible “mist” emitted. When operating normally you will feel only cool air coming from
the unit. Monitor the water level in your Tank. If you notice a decrease in the Water Tank over
24 hours then the unit is operating normally.
Q: There is water coming out of the bottom of my humidifier. It appears to
be leaking.
A:
If the Tank Cap is not properly screwed onto the Tank then water will pour into the Base and
overflow the Base. Turn the humidifier off. Then remove the Tank. Inspect the Tank Cap to
ensure the Gasket is there. Unscrew the Tank Cap then screw Tank Cap back on. Make sure
the Tank Cap is screwed on properly by aligning arrow to lock symbol . Flip Tank over to
ensure no water is coming out of the cap. Place the Tank back on the humidifier and turn unit
on. Note: If the Gasket is missing, please contact Consumer Relations.
Q: My unit has been running for several hours. I hear the fan spinning, but I do not
notice the water level in the tank decreasing.
A:
First, check the Filter to be sure it is wet. If the Filter appears dry, remove it from the
Removable Tray and gently rinse under cool water. Reposition wet Filter in the Removable
Tray. You may also want to note the current moisture level in your home. If the humidity level
is over 60% the unit will not put out much moisture as your air is already saturated.
Q: My filter has turned light brown and rust colored. Do I need a new filter?
A:
Probably not. The change in color indicates only a mineral deposit. Soak the Filter in a sink full
of cool water to help break up deposits. The discoloration may remain but will not affect the
humidifier’s performance.
Q: How often should my filter be changed?.
A:
Your filter should be changed every 1-2 months depending on water quality and usage.
Q: The gasket on my tank cap has fallen off and I am having a hard time putting it
back in place.
A:
If your gasket is still in good condition it can be reinserted by stretching it and pushing it
into the gasket channel. If your gasket is crimped, broken or stretched, a new gasket can be
ordered through the Consumer Relations department 1-800-477-0457.
