Troubleshooting
Troubles
Product Specifications
System Requirements
Android 2.3 or above/ Windows/ Mac
Multi-touch Control
2.4GHz
Working: 3.7V / 25mA;
Sleeping: 3.7V/ 400μA
800 mAh Li-ion reachargeable batteryv
145mm*86mm*15mm
135g with Li-ion battery
Micro USB cable/User Manual/Battery
Control Method
Wireless Connection
Power Consumption
Battery
Dimensions
Weight
Accessories
Problem
Cause
Solution
If your remote does not respond
Mouse cursor doesn’t move
smoothly
Zoom in/out function doesn’t work
Battery is low
The 2.4Ghz signal may be blocked or
interfered by other RF sources
The connected device does not support
standard HID key codes
Use the remote with a device supports standard HID key codes
The zoom in / out function is not
supported by your connected device
Make sure there are no obstacles between the USB receiver and the remote
Try to keep other RF sources away from the USB receiver
Replace the battery
The remote is in STANDBY mode
The remote stops working
The 2.4Ghz signal is lost
Restart the remote
Press any button on the remote to wake it up
One of HOME/SEARCH/ MENU/
STANDBY/ BACK keys doesn’t work
Use the remote together with Viaplay certified devices
Unplug and then plug the 2.4Ghz USB receiver on the connected device
