English - 4 -
USING YOUR PRODUCT MORE EF-
FECTIVELY
Paying attention to the following points with respect
to your product will provide a stable performance and
also prolong its life.
•
Ensuring security of your product
•
Daily care of your product
Daily Care
Environmental Factors
Ambient temperature must be between 0°C - 40°C
while the product is running. Do not directly expose
the product to humidity, high temperature, fire, direct
sun light and dust while using it. The vent holes of
the product will allow it perform safer without system
overheating. Do not cover these holes or do not
prevent air flow with an object. Position the product
at least 15 cm away from strong magnetic field
generating electrical devices such as TV, refrigerator
or large speakers. Do not suddenly take your product
from a cold environment and suddenly put it in a warm
environment. A sudden temperature change of 10°C
may cause some of the internal parts to malfunction.
Do not put your product on an uneven surface.
Points to be taken into consideration while clean-
ing the product
Your system must be turned off while cleaning the
product. Please use a soft and damp piece of cloth for
cleaning its surface. Do not use chemical cleansers to
clean the product. Do not directly apply the cleaning
material on your product.
TROUBLESHOOTING
Some troubleshooting issues are mentioned in this
chapter under the following titles:
• Points to be checked first
• Frequently asked questions
Points to be checked first
When a problem occurs, it is very important to
diagnose this problem correctly. Try to find out what
it is. Determine what causes the problem and under
which category it falls. Write down the error codes
and messages displayed on the screen, if possible.
Contact technical support to get support.
Frequently Asked Questions
Sound Issues
Problem:
Sound system is not working.
Check the following:
Be sure that sound volume is not low and sound
is not muted. Ensure that the sound driver and
its application are installed properly. Check cable
connections.
Problem:
External microphone and auditory devices
are not working
Check the following:
Make sure that the cables are properly and firmly
connected. Check that the driver is installed. Check
sound settings and whether the system is muted
or not.
Issues about turning on the system
Problem:
System does not start.
Check The Following:
Be sure that power voltage is in a range of DC
12V – DC 19V.
IMPORTANT NOTIFICATIONS
• Wake-on-Wireless LAN (WoWLAN) is not supported
•
Hot plug and audio via the HDMI Out port is not
supported. If you want to extend the image via HDMI
cable, plug the HDMI cable into the HDMI Out port
first and then turn on the OPS.
• In order to use RTC alarm, make sure that your
Windows configuration is set correctly. Enter the
Control Center > Power Options
menu and click
on “
Choose what the power buttons do
”
first.
Then click on “
Change settings that are currently
unavailable
” and make sure that the “
Turn on fast
startup(recommended)
” option is unchecked.
• If only admin password is set, you can enter the
BIOS by simply clicking on “
Enter
” when password
window pops up to avoid a deadlock in case the
password has been forgotten. If you do not want that,
you should set both admin and user passwords. This
way, you will not be able to enter BIOS by clicking on
“
Enter
” when password window pops up.
•
Ubuntu Usage
In some versions of Ubuntu Operating System
the platform in which the OPS is plugged may be
detected as a second screen due to the HDMI Out
port on the OPS.
In case of no signal or no menu is displayed
on settings screen or only the background is
displayed after Ubuntu installation, enter the
BIOS
> Advanced > Power Configuration
menu and
disable
EDP to HDMI
option. In this case, you can
see Ubuntu screen normally but you will not be able
to use HDMI Out port of the OPS.
Alternatively, you can keep the Windows button
pressed down and press the button “
P
” consecutively
