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Promise Technologies

Troubleshooting

ROUBLESHOOTING

This section focuses on how to address issues that might appear during the lifetime of

the Vess A2000 Series enclosure. Common issues that customers might see include hard

drive problems and how to know when there is a problem with a hard drive, and how to

create and send a service report to technical support.

If a hard drive has errors, is about to fail or has already failed, it will need to be

replaced. Follow the instructions in “Installing Disk Drives” on page 29 to swap out bad

hard drives.

Note

Hard drives on all Vess A2000 Series models can be hot swapped, that

is, they can be replaced without ﬁ rst shutting down the system.

Note

Follow the instructions in

“Installing Disk Drives” on page 29

swap out bad hard drives.

This chapter includes the following troubleshooting sections and related information:

• “How do I know when a drive is failing?”

• “How to Rebuild a Disk Array”

• “The Alarm Buzzer is Sounding, what does this mean?”

• “How to disable the alarm buzzer”

• “How to Save a Service Report”

Содержание A2200

Страница 1: ...Vess A2000 Series Product Manual A2600 A2200 ...

Страница 2: ...case the user may be required to take adequate measures Warning The electronic components within the Vess enclosure are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the Vess or its subassemblies Warning Turn off the power and disconnect the power cord before servicing this device ...

Страница 3: ...f physical injury and how to avoid them Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them Important An Important message calls attention to an essential step or point required to complete a task including things often missed Note A Note provides helpful information such as hints or alternative ways of doing a task ...

Страница 4: ...anaging with WebPAM PROe 57 LOGGING INTO WEBPAM PROE 57 QUICK LINKS MENU 61 USING THE WEBPAM PROE INTERFACE 62 CHOOSING A DISPLAY LANGUAGE 64 SUBSYSTEM MANAGEMENT 67 BACKGROUND ACTIVITIES 68 MANAGE BACKGROUND ACTIVITIES SETTINGS 69 MEDIA PATROL 74 MANAGING ACTIVITY SCHEDULES 75 EVENT LOGS 76 ADMINISTRATIVE TOOLS 77 RESTORE FACTORY DEFAULT SETTINGS 77 USER MANAGEMENT 78 VIEWING USER INFORMATION 78 ...

Страница 5: ...U 127 CREATING A DISK ARRAY CLU 128 CREATING A DISK ARRAY AUTOMATIC CLU 128 CREATING A DISK ARRAY EXPRESS CLU 129 CREATING A DISK ARRAY ADVANCED CLU 130 DELETING A DISK ARRAY CLU 132 MAKING DISK ARRAY SETTINGS CLU 133 VIEWING DISK ARRAY INFORMATION CLU 134 ENABLING MEDIA PATROL PDM AND POWER MANAGEMENT ON A DISK ARRAY CLU 135 REBUILDING A DISK ARRAY CLU 136 RUNNING MEDIA PATROL ON A DISK ARRAY CLU...

Страница 6: ...INGS 166 SILENCING THE BUZZER 166 Managing with the CLI 167 OPENING THE CLI ON WINDOWS167 OPENING THE CLI ON LINUX 168 TABLE OF SUPPORTED COMMANDS 169 NOTES AND CONVENTIONS 171 Maintenance 222 REPLACING A POWER SUPPLY 223 REMOVING THE OLD POWER SUPPLY 223 INSTALLING A NEW POWER SUPPLY 224 CHANGE SYSTEM FAN VESS A2200 A2200S 225 Troubleshooting 227 HOW DO IKNOW WHEN A DRIVE IS FAILING 228 CHECK DRI...

Страница 7: ...Linux operating systems a Video Management Software suite and disk drives in order to streamline the installation and integration process The Vess A2000 Series subsystems are stand alone devices with internal RAID storage eliminating need for additional servers controllers separate enclosures etc The Vess A2000 Series uses the renowned PROMISE RAID engine for maximum reliability all drive bays are...

Страница 8: ...ed with either Windows Embedded Standard 7 Runtime WS7P or Linux CentOS 6 3 operating systems depending on customer preference MANAGEMENT INTERFACES Browser based management with WebPAM PROe Command Line Interface CLI Command Line Utility CLU 2 Vess A2000 Series Product Manual ...

Страница 9: ...y 256 system 32 array Hot swap drives Yes Yes Controller Single Single Graphics Ivy Bridge Intel HD Graphics 4000 Ivy Bridge Intel HD Graphics P4000 Memory 4GB DDR up to 16 GB 8GB DDR up to 16 GB Processor Intel Core i3 3225 3 30GHz Dual core 4 thread Intel Xeon Processor E3 1245V2 3 4GHz Quad core 8 thread PSU 450W single or 500W N 1 450W single or 500W N 1 System fans Swappable fan Swappable fan...

Страница 10: ...vers to protect the drive carriers from being unintentionally removed For all Vess A2000 Series enclosures defective drives can be replaced without interruption of data availability to the host computer If so conﬁgured a hot spare drive will automatically replace a failed drive securing the fault tolerant integrity of the logical drive The self contained hardware based RAID logical drive provides ...

Страница 11: ...uipment rack The system power button and two USB ports are located on the left side and most of the front LED indicators are located on the right side Vess A2600s A2600 front view Drive carriers Power and Status LEDs Vess A2600s A2600 front view with secure cover cover Power and Status LEDs 5 Promise Technologies Introduction ...

Страница 12: ...ers Drive Status Each drive carrier has two LEDs on the right side of the front the Drive Status LED lo cated above the Activity LED The Drive Status LED displays GREEN when a drive is conﬁgured and working properly When the lights are RED the HDD requires manual replacement ORANGE indicates background RAID activity on this particular HDD no user action is required Drive Activity Flashes BLUE duri...

Страница 13: ...AID Status Lights GREEN when healthy or RED if any RAID volume is ofﬂine ORANGE for critical state of any logical drive Global HDD Activity Blinks BLUE to indicate one or more drives are being accessed remains dark when no drives are being accessed Recording RED indicates application running System Heartbeat Blinks BLUE slowly at regular intervals to indicate the ﬁrmware and software are operating...

Страница 14: ...ped with the unit to lock or unlock this cover to access the six hard drive carrier trays and removable cooling unit in front The left panel contains the power button various LEDs USB ports and the tubular lock Power button Secure panel lock Vess A2200s A2200 front view with secure cover Vess A2200s A2200 front view with cover removed System Fan module Hard drive carriers 8 Vess A2000 Series Produ...

Страница 15: ...lthy RED if the RAID member is ofﬂine or there is a physical disk error ORANGE indicates the drive is rebuild ing and a dark LED indicates either no drive is installed or the drive is not conﬁgured Fan Status Lights GREEN when healthy RED indicates a fan in the CPU module is not operating in normal range ORANGE indicates the CPU fan module is not present Network One LED for each LAN port Lights BL...

Страница 16: ...e power supplies PSU while the Vess A2600s enclosure is equipped with a single PSU that is not hot swappable Both enclosures are available with the alarm RS 422 and audio RS 485 I O terminal block connection option For detail on the control panel connections and LED indicators please see the relevant sections below Note The Vess A2600s featuring a single power supply will not be available for gene...

Страница 17: ... on control panel System fan Raiser card slots PSU fan Power switch pictured in ON position Power insert Ports and LED indicators on control panel System fan Raiser card slots Vess A2600s with optional sensor alarm IO ports rear view 11 Promise Technologies Introduction ...

Страница 18: ...Vess A2600 with optional sensor alarm IO ports rear view PSU fans Power inserts Ports and LED indicators on control panel System fan Raiser card slots 12 Vess A2000 Series Product Manual ...

Страница 19: ...emains dark no connection has been estab lished The LED on the lower right of each port indicates connection speed GREEN is 100 Mbps ORANGE is 1000 Mbps PSU Vess A2600 The power supply LEDs on the A2600 light GREEN to indicate normal operation A RED LED indicates a problem or unit failure The Vess A2600 A2600s data and management connections are located on the backplate below the cooling unit and ...

Страница 20: ...B memory device RS 232 Port 1 This is used for control line connection to an uninterruptible power supply UPS RS 232 Port 2 Use this to connect to analog cameras via the analog camera input cable Note This connector cannot be used at the same time as the RS 422 485 connector Audio In Use for input from a peripheral audio device such as a microphone Plug In Power micro phones are supported Audio Ou...

Страница 21: ...ail on the control panel connections and LED indicators please see the relevant sections below Note The Vess A2200s featuring a single power supply will not be available for general distribution This model will be made available by special order only PSU fan Power switch USB ports USB 2 0 on left USB 3 0 on right Audio In Out HDMI port Network ports and LED indicators Power insert RS 422 RS 485 po...

Страница 22: ...2200 rear view USB ports USB 2 0 on left USB 3 0 on right Audio In Out HDMI port Network ports and LED indicators RS 422 RS 485 ports Sensor input Alarm output Covers for PCIe card access Vess A2200 and Vess A2600 Power Supply Status LEDs Green normal Red problem Dark no power or PSU not installed 16 Vess A2000 Series Product Manual ...

Страница 23: ...no connection has been estab lished The LED on the lower right of each port indicates connection speed GREEN is 100 Mbps ORANGE is 1000 Mbps PSU Vess A2600 The power supply LEDs on the A2600 light GREEN to indicate normal operation A RED LED indicates a problem or unit failure Ports and LEDs on rear panel of Vess A2200 A2200s 1 2 3 4 Network ports and LED indicators USB Ports Two USB 2 0 Two USB 3...

Страница 24: ...se it to transfer data to or from a USB memory device RS 232 Port 1 This is used for control line connection to an uninterruptible power supply UPS RS 232 Port 2 Use this to connect to analog cameras via the analog camera input cable Note This connector cannot be used at the same time as the RS 422 485 connector Audio In Use for input from a peripheral audio device such as a microphone Plug In Pow...

Страница 25: ...e Vess A2000 in a rack Mounting a 2U enclosure in a Rack Vess A2200 Vess A2200s Mounting a 3U enclosure in a Rack Vess A2600 Vess A2600s Installing Disk Drives Number of Drives Required Remove Drive Security Cover Vess A2200 A2200s Drive Slot Numbering Vess A2600 drive carriers Vess A2200 drive carriers Management Path Connections Connect the Power Power On Enclosure Power On Vess A2600 A2600s Pow...

Страница 26: ...unting Front panel bezel cover The Vess A2200 A2200s box contains the following items Vess A2200s or A2200 Quick Start Guide printed Note that the Product Manual and this Quick Start Guide in PDF format are found on the desktop after booting up and logging in Screws for disk drives 40 pieces for 6 bays 1 5m 4 9 ft Power cords 3 cords for A2200 3 PSU 1 cord for 1 PSU A2200s Sliding rail assembly fo...

Страница 27: ...d mount and install the Vess unit Mount the rails to the rack using the appropriate screws and ﬂange nuts fully tightened at each end of the rail Do not load the rails unless they are installed with screws as instructed The rails available for the PROMISE Vess unit are designed to safely support that PROMISE Vess unit when properly installed Additional loading on the rails is at the customer s ris...

Страница 28: ...d Be sure the front rail support is on the bottom facing inward Installing the rails onto the rack All rail ends front and rear attach at the outside of the rack posts The guide pins at the rail ends align with the holes in the rack posts Use the attaching screws and ﬂange nuts from your rack system Tighten the screws and nuts according to instructions for your rack system Installing the rails ont...

Страница 29: ...s are required to safely lift the system Lift the Vess itself Do not lift the system by its handles Placing the Vess system onto the rack rails Rail ends attach on the outside of the front and rear rack posts Rails installed and tightened Handles Vess system 23 Promise Technologies Hardware Setup ...

Страница 30: ... in the upper hole only Use the attaching screws and ﬂange nuts that came with the Vess Secure to rack Secure to rack Screws and ﬂange nuts attach the Vess to the rack posts Handles mount out side the rack post Mounting rails mount outside the rack post Vertical rack post System installed in rack 24 Vess A2000 Series Product Manual ...

Страница 31: ...A2200s into a rack with the supplied mounting rails 1 Check the ﬁt of the mounting rails in your rack system 2 Adjust the length of the mounting rails as needed MOUNTING A 2U ENCLOSURE IN A RACK The instructions here apply to the Vess A2200s and Vess A2200 Vess A2200 A2200s with rail brackets and handles attached 25 Promise Technologies Hardware Setup ...

Страница 32: ...left side rail viewed from front right side rail viewed from front Installing the rails onto the rack 26 Vess A2000 Series Product Manual ...

Страница 33: ...nsert the rail brackets attached to the Vess enclosure into the rails At least two persons are required to safely lift the system Lift the enclosure itself Do not lift the system by its brackets or handles 27 Promise Technologies Hardware Setup ...

Страница 34: ...rear 4 Secure the enclosure to the rack The unit attaches to the rack posts using the included screws and ﬂange nuts Use the attaching screws and ﬂange nuts that came with the Vess A2200 A2200s enclosure 28 Vess A2000 Series Product Manual ...

Страница 35: ...ws the number of drives required for each RAID level Level Number of Drives Level Number of Drives RAID 0 1 or more RAID 6 4 to 32 RAID 1 2 only RAID 10 4 or more RAID 1E 2 or more RAID 30 6 or more RAID 3 3 to 32 RAID 50 6 or more RAID 5 3 to 32 Must be an even number of drives Caution The Vess supports disk drive hot swapping To avoid hand contact with an electrical hazard do not remove more tha...

Страница 36: ...ER VESS A2200 A2200S To remove the security cover in front of the drive bays 1 Use the tubular key to unlock the cover Turn counterclockwise to unlock 2 Slide the cover to the right about 4 mm 3 Pull the cover straight back to remove Be careful not to drop the cover 30 Vess A2000 Series Product Manual ...

Страница 37: ...he enclosure The diagram below shows how drive slots are numbered on both the Vess A2200s and Vess A2200 Slot numbering is reﬂected in the web manager GUI and CLI CLU user interfaces Install all of the drive carriers into the enclosure to ensure proper airﬂow even if you do not populate all the carriers with disk drives 31 Promise Technologies Hardware Setup ...

Страница 38: ...Drive slot numbering for Vess A2600s A2600 Vess A2600 A2600s drive carrier empty Attach counter sink screws 32 Vess A2000 Series Product Manual ...

Страница 39: ...t The latch with pop out 3 Pull the latch out to open the door and lever the tray part of the way out Then pull the latch straight back about 2 centimeters to expose the front portion of the tray assembly Grasp the corners of the front assembly with the thumb and foreﬁnger of each hand and pull the tray completely out of the enclosure sliding it straight out The tray is now ready to receive a new ...

Страница 40: ...ve carrier and into the sides of the disk drive Install only the counter sink screws supplied with the drive Install four screws per drive Snug each screw Be careful not to over tighten 3 Reinstall the drive carrier into the enclosure Repeat steps 1 through 3 until all of your disk drives are installed Mount HDD in disk tray 34 Vess A2000 Series Product Manual ...

Страница 41: ...y the disk drive into the drive carrier at the front so that the screw holes on the sides line up 3 Insert the screws through the holes in the drive carrier and into the sides of the disk drive Install only the counter sink screws supplied with the drive Install four screws per drive Snug each screw Be careful not to over tighten 4 Reinstall the drive carrier into the enclosure Repeat steps 1 thro...

Страница 42: ...g mechanism insert This piece must be removed to unlatch the carrier To remove squeeze the tabs together and pull out To reinsert squeeze the tabs together and replace in position Do not discard the locking mechanisms Vess A2200 A2200s Disk carrier with HDD installed front view Caution The Vess A2000 Series supports disk drive hot swapping To avoid hand contact with an electrical hazard do not rem...

Страница 43: ...0s have four Gigabit Ethernet RJ 45 ports on the rear panel for connection to an Ethernet network Use this connection with WebPAM PROe to login as the device administrator To establish the management path 1 Attach one end of an Ethernet cable to the network connector or standard NIC in the Host PC Attach the other end of the Ethernet cable to one of the ports on the standard network switch 2 Attac...

Страница 44: ...ed on the rear panel of the Vess these are enabled by default upon booting up the system Connect a VGA or HDMI monitor to the appropriate port on the Vess and connect a USB keyboard to either USB port on the rear panel Vess A2200 A2200s Ethernet video monitor connections and USB ports Vess A2600 A2600s Ethernet video monitor connections and USB ports Important Be sure to place the monitor and keyb...

Страница 45: ... the power receptacle for each power supply and connect the each PSU to a suitable power source The Vess A2600s and Vess A2200s are equipped with a single power supply see below The Vess A2600 and Vess A2200 are equipped with three power supplies in an N 1 arrangement Vess A2000 Series single PSU power connection 39 Promise Technologies Hardware Setup ...

Страница 46: ...2600 N 1 power connections Each PSU has a Status LED After boot up check the LEDs on each power supply on the back of the device These LEDs will light green to indicate normal operation A red LED indicates a problem or unit failure Important There are three LED indicators on the N 1 power supplies Check these after powering the devices on to make sure the cooling and power status for the power mod...

Страница 47: ...nnected the system can now be powered on POWER ON VESS A2600 A2600S To power on the Vess A2600 A2600s press the Power button on the front left bracket facing see ﬁgure below Observe the LEDs on the front panel to make certain the boot up proceeds smoothly 41 Promise Technologies Hardware Setup ...

Страница 48: ...Power Lights BLUE to indicate the system is powered on Blinks BLUE in shutdown mode System Status Lights GREEN when healthy RED if there is a critical problem LD ofﬂine fan malfunction voltage out of range system temperature alert blinks RED for HDD high temperature alert remains dark when not ready System Heartbeat Blinks BLUE slowly at regular intervals to indicate the ﬁrmware and software are o...

Страница 49: ... steady GREEN LED indicates normal fan function A RED LED indicates fan failure the fan must be replaced Ethernet Link Act and Speed The LED located on below each port on the left side lights green when connected ﬂashes green when there is activity on the port and remains dark no connection has been estab lished The LED on the lower right of each port indicates connection speed green is 100 Mbps O...

Страница 50: ...ANGE indicates the drive is rebuilding and a dark LED indicates either no drive is installed or the drive is not conﬁgured Fan Status Lights GREEN when healthy RED indicates a fan in the CPU module is not operating in normal range ORANGE indicates the CPU fan module is not present Network One LED for each LAN port Lights GREEN to indicate a valid link blinks GREEN to indicate activ ity on the port...

Страница 51: ...ise com support This arrangement requires An iSCSI HBA network interface card NIC in the host PC or server A GbE network switch A standard network switch Note Only one iSCSI data cable is required between each Vess enclosure and the GbE network switch However you can attach multiple cables to create redundant data paths or trunking 45 Promise Technologies Hardware Setup ...

Страница 52: ...Vess A2600 A2600s Gigabit ports for iSCSI SAN 1 2 3 4 1Gb s Data Ports Vess A2200 A2200s Gigabit ports for iSCSI SAN 1 2 3 4 1Gb s Data Ports 46 Vess A2000 Series Product Manual ...

Страница 53: ...CIe card can be accessed from the backplate of the Vess controller 4 Attach the mounting bracket included with the riser card shipment 5 Insert the riser card and secure it to the mounting bracket 6 Loosen and open the PCIe bracket guard 7 Insert a PCIe card and secure it to the controller housing 8 Close and tighten the PCIe bracket guard replace the fan module and replace the controller module i...

Страница 54: ...PCIe card Fan module mount ed in controller unit Riser bracket anchor screw hole STEP 2 REMOVE FAN MODULE To remove the fan module from the controller 1 Use a Phillips head screwdriver to remove the two screw that secure the fan one screw is in the upper left corner the other in the lower right corner of the module 2 Pull the fan module out of the controller 48 Vess A2000 Series Product Manual ...

Страница 55: ...in position are facing the open side of the controller housing Then secure the bracket to the backplate of the module with the screw included with the mounting bracket STEP 4 INSERT RISER CARD When the mounting bracket is properly positioned and secured the riser card will be able to align to the insertion into the riser card slots on the controller PCB Insert the card into the slots so that the c...

Страница 56: ...Riser bracket anchor screw Riser card Riser card an chor screws Riser card slots Attach bracket and insert raiser card 50 Vess A2000 Series Product Manual ...

Страница 57: ...vailable slot on the riser card 3 Secure the PCIe bracket to the module housing When properly positioned the port s on the PCIe card will be accessible from the backplate and the PCIe bracket will be ﬂush with the backplate 4 Swing the bracket guard closed and secure it with the attached screw STEP 6 REASSEMBLE With the riser card and PCIe cards in place return the fan module into position and sec...

Страница 58: ...PCIe anchor screw Open PCIe bracket guard PCIe card slot PCIe card Insert PCIe card 52 Vess A2000 Series Product Manual ...

Страница 59: ...imilar to installing a PCIe card on a desktop PC The procedure is summarized as follows 1 Shut down the device and disconnect the power cord or cords 2 Remove the housing cover i e the top of the device housing 3 Remove the reusable cover for the PCIe opening to be used on the backplate and insert the PCIe card 4 Replace the housing cover Warning Turn off the power and disconnect all power cord be...

Страница 60: ...cover 1 Use a small Phillips head screwdriver to remove all ﬁve screws that secure the cover to the rest of the device housing There are two small ﬂat head machine screws one on each side and three dome head machine screws that secure the cover to the backplate 2 Slide the cover toward the rear of the device until it can be lifted off 54 Vess A2000 Series Product Manual ...

Страница 61: ...e 2 Insert the PCIe card so that it is ﬁrmly seated in the PCIe slot When properly seated the bracket will ﬂush with the backplate of the device allowing access to the PCIe functional connection It is not necessary to anchor the bracket with a screw since the housing cover will hold the card securely in place when the device is completely reassembled Remove PCIe cover and insert card 55 Promise Te...

Страница 62: ...e Place the cover into the accommodating guides on each side of the housing and push the cover back into place Secure the cover with the ﬁve screws one ﬂat head screw on each side the three remaining on the back do not over tighten the screws 56 Vess A2000 Series Product Manual ...

Страница 63: ...sure to log into WebPAM PROe do one of the following actions Double click the WebPAM PROe desktop icon Choose WebPAM PROe in the Windows Programs menu or the Linux Applications menu Follow the steps under Logging in over the Network on page 58 Note The default IP settings for the four Gigabit Ethernet ports are Port 1 192 168 0 1 Port 2 192 168 1 1 Port 3 192 168 2 1 Port 4 192 168 3 1 IP settings...

Страница 64: ...ose External SSL Security during installation use the Secure Connection Otherwise use the Regular Connection Regular Connection WebPAM PROe uses an HTTP connection http Enter the Subsystem IP address 192 168 0 1 Enter the Port number 8090 Together your entry looks like this http 192 168 0 1 8090 Important For Vess A2000 Series running Windows OS it is necessary to disable the Windows Firewall in o...

Страница 65: ...nter the Port number 443 Together your entry looks like this https 192 168 0 1 443 Note You can enter the Host PC s network name in place of the IP address If you are logging in at the Host PC you can enter local Host in place of the IP address Whether you select a regular or a secure connection your login to WebPAM PROe and your user password are always secure ...

Страница 66: ...pening screen appears 1 Type administrator in the User Name ﬁeld 2 Type password in the Password ﬁeld 3 Click the Login button The User Name and Password are case sensitive See Figure 1 The WebPAM PROe login screen After logging in the Quick Links menu appears ...

Страница 67: ...s the administrator s Home page for WebPAM PROe Here you will ﬁnd links to menus to view setting and manage logical drives physical drives and disk arrays Also links to view network settings and event logs as well as the background activities management menu Quick Links menu User s Home page ...

Страница 68: ...CE WebPAM PROe is browser based RAID management software with a graphic user interface Basic user interface components and functions include WebPAM PROe interface Subsystem home page There are four major parts to the WebPAM PROe interface Header Tree View Event Frame ...

Страница 69: ... navigate around all components of the Vess enclosure software management RAID controller enclosure physical drives disk arrays logical drives and spare drives The ﬁgure below shows the components of Tree View WebPAM PROe Tree View The Administrative Tools section is different for the Administrator and Super Users than for other users The remainder of the Tree is the same for all users Logged in U...

Страница 70: ...bs access menus to control speciﬁc actions and processes Click the Help link to the right of the tabs in Management View to access online help for the function currently displayed CHOOSING A DISPLAY LANGUAGE WebPAM PROe displays in the following languages English Simpliﬁed Chinese Traditional Chinese French German Italian Japanese Korean Spanish Russian To change the display language 1 Click the L...

Страница 71: ... type of event Severity See below Information Information only no action is required Warning User can decide whether or not action is required Minor Action is needed but the condition is not serious at this time Major Action is needed now Critical Action is needed now and the implications of the condition are serious Fatal Non Recoverable error or failure has occurred Time Time and date of the occ...

Страница 72: ...PAM PROE There are two ways to log out of WebPAM PROe Close your browser window Click Logout in the WebPAM PROe Header Clicking Logout brings you back to the Login Screen After logging out you must enter your user name and password in order to log in again ...

Страница 73: ...r warnings and enable disable warning buzzer Disk Arrays manage disk arrays Spare Drives manage spare drives Logical Drives Summary read only logical drive information display Click on the subsystem IP address and model name listed under the Subsystems top level menu icon in Tree View In the Information tab the following information for the subsystem appears Alias Vendor Model Serial Number World ...

Страница 74: ...y affects I O performance VIEW CURRENT BACKGROUND ACTIVITIES To view current background activities 1 Click the Subsystem icon of the subsystem on which you want to view Background Activities 2 In the Subsystem menu click the Background Activities tab Background Activities currently running are displayed in the top portion of the menu You can also view the current Background Activities parameter se...

Страница 75: ...ivities tab and the Scheduler tab and select the Settings option The following settings can be conﬁgured Rebuild Rate High Medium Low Background Synchronization Rate High Medium Low Logical Drive Initialization Rate High Medium Low Redundancy Check Rate High Medium Low Migration Rate High Medium Low PDM Rate High Medium Low Transition Rate High Medium Low Reassigned Block Threshold Error Block Thr...

Страница 76: ...ysical drive When a physical drive in a disk array fails and a spare drive of adequate capacity is available the disk array begins to rebuild automatically using the spare drive If there is no spare drive of adequate capacity but the Auto Rebuild function is ENABLED the disk array begins to rebuild automatically as soon as you remove the failed physical drive and install an unconﬁgured physical dr...

Страница 77: ... it is initiating Initialization is normally done to logical drives after they are created from a disk array Initialization sets all data bits in the logical drive to zero The action is useful because there may be residual data on the logical drives left behind from earlier conﬁgurations For this reason Initialization is recommended whenever you create a logical drive Logical Drive Initialization ...

Страница 78: ...ick the menu expander to the right of the Scheduler tab and select Redundancy Check Schedule Redundancy Check Rate To change Redundancy Check Rate setting the in Background Activities Settings menu 1 Click the Redundancy Check Rate drop down menu and choose a rate Low Fewer system resources to Redundancy Check more to data read write operations Medium Balances system resources between Redundancy C...

Страница 79: ...More system resources to PDM fewer to data read write operations 2 Highlight the current values in the block threshold ﬁelds and input new values Reassigned Block Threshold range is 1 to 512 blocks Error Block Threshold range is 1 to 2048 blocks 3 Click the Submit button TRANSITION Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconﬁ...

Страница 80: ... Media Patrol click on the Subsystem in Tree View then click on the Background Activities menu tab Click to check the Enable Media Patrol option Notice also that the Auto Rebuild option is here as well If you want to automatically begin rebuilding a logical drive as soon as a faulty drive is replaced make sure this option is enabled To begin Media Patrol manually click on the menu expander to the ...

Страница 81: ...k on the Scheduler menu expander to the right of the Scheduler tab Scroll down to the schedule option you want to view that menu Schedule options are Add Media Patrol Schedule Add Redundancy Check Schedule Add Spare Check Schedule and Delete Schedule VIEW OR MODIFY AN EXISTING ACTIVITY SCHEDULE To view existing schedules including the recurrence start time and status of existing schedules click on...

Страница 82: ...systems To view save or clear subsystem event logs click on the subsystem in Tree View then click on the Event menu expander Choose to display Runtime Events or NVRAM Events Event logs can be saved as a simple text ﬁle by clicking the Save button in either menu To clear the log and start fresh click the Clear Event Log button ...

Страница 83: ...Restore Factory Defaults link to reveal a new menu 3 Check mark the option boxes for the settings you want to return to the factory default values Default Settings options include 4 Click the Submit button to return the selected settings to default values To deselect all options and start over click the Reset button CLEAR STATISTICS To clear all subsystem statistics for controllers ports physical ...

Страница 84: ...NG USER SETTINGS To change settings of other users 1 Log into WebPAM PROe as the Administrator or a Super User 2 Click the Administrative Tools icon 3 Click the User Management icon 4 Click the Information tab 5 In the list of users click the link of the user whose settings you want to change The Settings screen for the chosen user displays 6 Enter or change the settings for this user Enable disab...

Страница 85: ...name or mail address 6 Click the Submit button CHANGING YOUR OWN PASSWORD To set or change your own password 1 Log into WebPAM PROe under your own user name 2 Click the Administrative Tools icon 3 Click the User Management icon 4 Click the Password tab in Management View 5 Enter the current password in the Old Password ﬁeld 6 If you do not have a password leave this ﬁeld blank 7 Enter the new pass...

Страница 86: ...his user in the New Password and Retype Password ﬁelds A password is optional If you do not assign password tell this user to leave the password ﬁeld blank when he she logs into to WebPAM PROe 7 Check the Enabled box to enable this user on this subsystem 8 Enter a display name in the Display Name ﬁeld A display name is optional but recommended 9 Choose a privilege level from the Privilege drop dow...

Страница 87: ...es and the controller Super Allows the user full access to all functions including create and delete users and changing the settings of other users and delete disk arrays and logical drives The default administrator account is a Super User DELETING A USER There is always at least one Super User account You cannot delete the user account you used to log in To delete a user 1 Log into WebPAM PROe as...

Страница 88: ...GEMENT The Software Management menu is used to manage settings for Email SNMP settings and Web services The Email function is used for sending notiﬁcations of events The Web service is used for remote network connection to the WebPAM PROe management interface This is also where you can export and import conﬁguration script ﬁles and user database ﬁles If the port is enabled disabled If the link is ...

Страница 89: ... one Vess subsystem export it and then import it to automatically conﬁgure your other Vess subsystems To import a conﬁguration script 1 Click the Administrative Tools icon 2 Click the Software Management icon 3 Click the Import tab in the Service Management menu 4 Choose Conﬁguration Script from the Type drop down menu 5 Click the Choose File button and select the conﬁguration script on the Host P...

Страница 90: ...ck the Administrative Tools icon 2 Click the Software Management icon 3 Click the Export tab in the Service Management menu 4 Choose Conﬁguration Script from the Type drop down menu 5 Click the Export button 6 Select a location on the Host PC for the downloaded ﬁle and save the ﬁle The ﬁle is saved to your PC as Conﬁgscript txt Cautions Do NOT attempt to write or modify a conﬁguration script until...

Страница 91: ...address and device name in Tree View to open the Subsystem Information display 2 Click the Save button in the Save System Service Report row of the information display Information for the report is gathered and compiled This action takes up to a few minutes depending on the size of your RAID system 3 Determine where you want to store the ﬁle on the Host PC then click the Save button in the pop up ...

Страница 92: ... Runtime LogDrive Info Basic logical drive information LogDrive Dump Info Diagnostic information Logical Drive Verbose Info Full logical drive information Network Info Virtual port Phydriv Info Basic physical drive information Phydriv Verbose Info Full physical drive SWMGT Info Software management Service Setting Email Service Setting Webserver Spare Info Basic spare drive information Spare Dump I...

Страница 93: ...e Stop button under Service Status Email 5 Click the Conﬁrm button To start the Email service after stopping it 1 Click the Administrative Tools icon 2 Click the Software Management icon 3 Click on Email in the Service List of the Service Management menu 4 Click the Start button under Service Status Email 5 Click the Conﬁrm button RESTARTING EMAIL SERVICE To restart the Email service 1 Click the A...

Страница 94: ... enables authentication The No option disables SMTP Authentication under Email Server Settings Username Required if SMTP authentication is enabled SMTP Authentication Password Required if SMTP authentication is enabled Under Email Content Customization Email Sender From Address The sender s name shown on notiﬁcation messages Email Subject The subject line of the notiﬁcation message 5 Click the Sub...

Страница 95: ...oring icon 3 Click the Information tab for aggregated statistics or choose the Read Write tab to view speciﬁc Read and Write performances separately 4 Under Logical Drive choose the metric you want to see from the Measurement drop down menu 5 Check the boxes for the logical drives you want to see Total of all logical drives Up to 4 devices Information Bandwidth in MB s Cache usage by Dirty cache u...

Страница 96: ...t does not accumulate information and there is no clear or save function To save performance statistics for analysis or troubleshooting save a Service Report See Saving a Service Report Information Bandwidth in MB s Maximum latency in ms Average latency in ms Minimum latency in ms I Os per second Read Write Read bandwidth Write bandwidth Maximum Read latency in ms Maximum Write latency in ms Avera...

Страница 97: ...ge controller settings See the following sections View Controller Information Viewing Controller Statistics Controller Settings VIEW CONTROLLER INFORMATION To view controller information 1 Click the Controllers icon 2 Click the speciﬁc Controller icon of the controller for which you want to view information 3 The Information tab will present basic controller information ...

Страница 98: ...cols Supported Install Package Version Install Package Build Date Memory Type Memory Size Flash Type Flash Size Preferred Cache Line Size Cache Line Size Coercion Enabled Disabled Coercion Method SMART Log Enabled Disabled SMART Polling Interval Write Back Cache Flush Interval Enclosure Polling interval Host Cache Flushing Enabled Disabled Forced Read Ahead Enabled Disabled Spin Down Type HDD Powe...

Страница 99: ...3 At the top of the Information display menu between the Information and Settings tabs click on the menu expander to reveal the Statistics link Reveal Statistics link Controller statistics include Data Transferred Read Data Transferred Errors Read Errors I O Requests Read IO Requests Statistics Start Time Write Data Transferred Non Read Write Errors Write Errors Non Read Write Requests Write I O R...

Страница 100: ...ate GrpRounding TableRounding Write Back Cache Flush Interval Enter a value into the ﬁeld 1 to 12 seconds HDD Power Saving Choose time periods from the drop down menus After an HDD has been idle for the set period of time Power Saving Idle Time Parks the read write heads Power Saving Standby Time Lowers disk rotation speed Power Saving Stopped Time Spins down the disk stops rotation Host Cache Flu...

Страница 101: ...OSURE To locate an enclosure in the list click the Locate button The LED indicators on the front panel of the enclosure will blink for one minute ENCLOSURE INFORMATION The Enclosure Information read only display menu provides key real time information about current hardware status of the enclosure Click on the expanders buttons to reveal current conditions and status of the enclosure power supplie...

Страница 102: ...ld 90 95 C If the enclosure temperature reaches this threshold a warning message is sent and an event is recorded in the event log Controller Critical Temperature Threshold 100 105 C If the enclosure temperature reaches this threshold a warning message is sent an event recorded is recorded in the event log BUZZER SETTINGS The audible enclosure alarm buzzer can be enabled or disabled To enable or d...

Страница 103: ... To see the Physical Drives List expand the individual Enclosure icon in Tree View to see the Physical Drives icon for the enclosure To display the information for any populated slot you can expand the Physical Drives icon in Tree View to reveal links to each slot or click on the slot in the Physical Drives List or click on the populated slot in the virtual enclosure displayed in the menu View ind...

Страница 104: ... Bytes Operational Status Conﬁguration Status Model Drive Interface Serial Number Firmware Version Protocol Version Visible To Controller Write Cache Enabled Disabled Read Look Ahead Cache Enabled Disabled SMART Feature Set SMART Self Test SMART Error Logging Command Queuing Support Command Queuing Enabled Disabled Queue Depth Maximum Multiple DMA Mode Supported Maximum Ultra DMA Mode Supported DM...

Страница 105: ... logical drives using WebPAM PROe please refer to the Quick Start Guide Use the top level Disk Arrays menu to view the Disk Array List to delete existing arrays and to create new disk arrays using the Automatic Express or Advanced disk array creation menus Note that there must be physical drives available in order to use any of the disk array creation menus View information for existing disk array...

Страница 106: ...ver the logical drive has lost redundancy fault tolerance You must determine the cause of the problem and correct it Rebuilding This condition is temporary When a physical drive has been replaced the logical drive automatically begins rebuilding in order to restore redundancy fault tolerance When a logical drive is rebuilding it will function and your data is available However access will be slowe...

Страница 107: ... icon for the Subsystem Click on any Logical Drive LD in the list to view Information and Statistics to change Settings Alias Read Policy Write Policy to start Background Activities Initialization Redundancy Check or to view the Check Table for the LD Information displayed in the menu includes Logical Drive ID Alias Raid Level Operational Status Capacity Physical Capacity Number of Axles Number of...

Страница 108: ...re Drive Information includes Spare Drive ID Operational Status Physical Drive ID Capacity Revertible Yes No Type Dedicated to Disk Arrays RUNNING SPARE CHECK A Spare Check veriﬁes the operational status of your spare drives You can also schedule a Spare Check To check a spare drive 1 Click the Spare Drives icon 2 Click the Spare Check tab 3 From the Physical Drive drop down menu choose the spare ...

Страница 109: ...isplays a list of all logical drives in the Subsystem This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located The menu functions in the same way as the Logical Drives menu discussed in Logical drive management on page 101 ...

Страница 110: ...U management on the Vess A2000 Series subsystem insert a USB keyboard into any USB port and connect a monitor using either the VGA or HDMI port USB HDMI and VGA interfaces on rear panel USB ports Connect to USB keyboard VGA port Connect to VGA monitor HDMI port Connect to HDMI monitor Vess A2200 A2200s Vess A2600 A2600s 104 Vess A2000 Series Product Manual ...

Страница 111: ... then click the Open button 4 Click the OK button in the Run dialog box The CLI window opens See Using the CLU below for instructions for instructions on how to access the CLU interface Access CLI Interface Linux After the Vess system is fully booted up a login screen appears Type in the default user name root and default password password to continue to the desktop of the installed Linux OS To us...

Страница 112: ...s administrator 2 At the Password prompt type the password and press Enter The default password is password The CLI screen appears 3 At the administrator cli prompt type menu and press Enter The CLU Main Menu appears 4 Use the arrow keys or tab key on your keyboard to scroll the highlighted text to a command then select or activate that command by pressing Enter 106 Vess A2000 Series Product Manua...

Страница 113: ... the text selector indicated by the highlighted line of text Tab Key Use the tab key to scroll down the list of text options Enter Key Press the Enter key to select or activate the highlighted text action command or option CTRL X Press the Control key and X key to return to the previous menu CTRL E Press the Control key and E key to bring up the Help menu CLU Main Menu 107 Promise Technologies Man...

Страница 114: ...w keys to highlight the given command then pressing enter to view another list of CLU command selections or parameter options For example listed below are the steps used to create a new user account Notice that Step 1 lists the path of CLU menu items to get to the Create New User menu while Step 2 presents the various parameters to conﬁgure for the newly created user It is implied in Step 1 that t...

Страница 115: ...rrorThreshold Disk Array Management page 127 Create New Array Delete Array Spare Drive Management page 139 Create New Spare Drive Logical Drive Management page 143 Logical Drive Summary Network Management page 162 Network Port Summary Background Activities page 150 Background Activity Settings Media Patrol AutoRebuild Rebuild Rate Migration Rate PDM Rate Transition Rate Sync Rate Initialization Ra...

Страница 116: ... CLI When you shut down or restart the Vess A2000 Series subsystem you are automatically logged out of the CLI To manually log out of the CLI no shut down or restart At the username cli prompt type logout and press Enter The prompt changes to cli Logging Back Into the CLI and CLU To log into the CLI and CLU after a manual logout 1 At the cli prompt type login followed by your user name and press E...

Страница 117: ... 112 Making Subsystem Settings CLU An alias is optional To set an Alias for this subsystem 1 Main Menu Subsystem Management Subsystem Settings 2 Make changes as required Type and alias into the Alias ﬁeld Maximum of 48 characters Use letters numbers space between words and un derscore 3 Press Control A to save your settings 111 Promise Technologies Management with CLU ...

Страница 118: ... including sessions with the same user from making a conﬁguration change to the controller until the lock expires or a forced unlock is done When the user who locked the controller logs out the lock is automatically released Setting the Lock To set the lock 1 Main Menu Subsystem Management Lock Management 2 In the Lock Time ﬁeld type a lock time in minutes 1440 minutes 24 hours 3 Highlight Lock an...

Страница 119: ...ease somebody else s lock 1 Main Menu Subsystem Management Lock Management Force Unlock 2 Press the Spacebar to toggle to Yes Unlock View Subsystem Date andTime CLU This is a display only screen to view current Date and Time Main Menu Subsystem Management System Date Time 113 Promise Technologies Management with CLU ...

Страница 120: ...ummary information includes Alias if assigned Operational Status OK means normal Might show BGA running Not present indicates a malfunction or no controller is installed Readiness Status Active or Standby is normal N A means not accessible 2 Highlight the controller you want and press Enter To access additional controller information highlight Advanced Information and press Enter To access control...

Страница 121: ...aracters Use letters numbers space between words and un derscore An alias is optional Highlight Coercion and press the spacebar to toggle between Enabled and Disabled For more information see Capacity Coercion Highlight Coercion Method and press the spacebar to toggle through GB Truncate Reduces the capacity to the nearest 1 GB boundary 10 GB Truncate Reduces the capacity to the nearest 10 GB boun...

Страница 122: ... and the spacebar to choose a time period After an HDD has been idle for a set period of time Power Saving Idle Time Parks the read write heads Power Saving Standby Time Lowers disk rotation speed Power Saving Stopped Time Spins down the disk stops rotation You must also enable Power Management on the disk array See Creating a Disk Array Advanced CLU on page 130 and Enabling Media Patrol PDM and P...

Страница 123: ...emperature Sensor Status CLU on page 120 Viewing Voltage Sensor Status CLU on page 120 Locating an Enclosure CLU on page 121 Viewing the Enclosures Summary CLU Enclosure Management includes information status settings and location To access Enclosure Management 1 Main Menu Subsystem Management Enclosure Management The following information is shown Enclosure ID number Enclosure Type Operational St...

Страница 124: ...rning and Critical temperature thresholds See Making Enclosure Settings below Making Enclosure Settings CLU To make Enclosure settings 1 Main Menu Subsystem Management Enclosure Management 2 Highlight the enclosure you want and press Enter 3 Highlight Enclosure Settings and press Enter 4 Highlight the Temperature Warning threshold you want to change 5 Press the backspace key to erase the current v...

Страница 125: ... power supply or supplies If any status differs from normal or the fan speed is below the Healthy Threshold value there is a fan power supply malfunction Viewing Cooling Unit Status CLU To display the status of the power supply fans Main Menu Subsystem Management Enclosure Management This is a read only menu The screen displays the status and speed of cooling units If fan speed is below the Health...

Страница 126: ...re exceeds the Healthy Threshold value there is an overheat condition in the enclosure ViewingVoltage Sensor Status CLU To display the status of the voltage sensors Main Menu Subsystem Management Enclosure Management This is a read only menu If any voltage is outside the Healthy Threshold values there is a voltage malfunction in the enclosure 120 Vess A2000 Series Product Manual ...

Страница 127: ... working with through the CLU 1 Main Menu Subsystem Management Enclosure Management and press Enter 2 Highlight the enclosure you want and press Enter 3 Highlight Locate Enclosure and press Enter The LEDs on the front of the Vess A2000 Series blink for one minute 121 Promise Technologies Management with CLU ...

Страница 128: ...bal Physical Drive Settings CLU on page 123 Viewing Physical Drive Information CLU on page 124 Setting an Alias CLU on page 125 Locating a Physical Drive CLU on page 125 Viewing a List of Physical Drives CLU To view a list of physical drives Main Menu Physical Drive Management The list of physical drives displays 122 Vess A2000 Series Product Manual ...

Страница 129: ...nabled and Disabled Highlight MediumErrorThreshold and press the backspace key to remove the current value then type a new smaller value Highlight DMA Mode and press the spacebar to toggle through UDMA 0 to 6 and MDMA 0 to 2 3 Press Control A to save your settings See Viewing Physical Drive Information below to determine which functions your physical drives support Medium Error Threshold is the nu...

Страница 130: ... about a physical drive 1 Main Menu Physical Drive Management 2 Highlight the physical drive you want and press Enter Basic information displays 3 Highlight Advanced Information and press Enter Advanced information displays 124 Vess A2000 Series Product Manual ...

Страница 131: ...Highlight the physical drive you want and press Enter 3 Type an alias into the ﬁeld provided Maximum of 32 characters Use letters numbers spaces and underscores 4 Press Control A to save your settings Locating a Physical Drive CLU This feature helps you identify a physical drive within the Vess A2000 Series enclosure you are working with through the CLU To locate a physical drive 1 Main Menu Physi...

Страница 132: ...00s Front Left side all drive carriers have status and activity LEDs Drive Status one LED per carrier Activity one LED per carrier HDD Status LEDs Vess A2200 2200s Left panel LED 126 Vess A2000 Series Product Manual ...

Страница 133: ...age 133 Viewing Disk Array Information CLU on page 134 Enabling Media Patrol PDM and Power Management on a Disk Array CLU on page 135 Rebuilding a Disk Array CLU on page 136 Running Media Patrol on a Disk Array CLU on page 136 Locating a Disk Array CLU on page 138 Viewing a List of Disk Arrays CLU To view a list of disk arrays Main Menu Disk Array Management The list of disk arrays displays 127 Pr...

Страница 134: ...y all parameters for a new disk array logical drives and spare drives See Creating a Disk Array Advanced Creating a Disk Array Automatic CLU To create a disk array using the Automatic feature 1 Main Menu Disk Array Management Create New Array Conﬁguration Method 2 Press the spacebar to toggle to Automatic 3 Press Control A to save your settings and move to the next screen 4 Review the proposed con...

Страница 135: ...the number of logical drives you want 4 Highlight Application Type and press the spacebar to toggle though the applications and choose the best one for your disk array File Server Video Stream Transaction Data Transaction Log Other 5 Press Control A to save your settings and move to the next screen 6 Review the proposed conﬁguration of disk array and logical drives To accept the proposed conﬁgurat...

Страница 136: ...dvanced Step 1 Disk Array Creation 1 If you want to specify an alias to the disk array highlight Alias and type a name Maximum of 32 characters letters numbers spaces and underscores 2 Choose whether to enable Media Patrol PDM and Power Management 3 Choose a Media Type HDD or SSD 4 Highlight Save Settings and Continue and press Enter Step 2 Select Physical Drives 1 Highlight a physical drive you w...

Страница 137: ...ghlight Sector and press the spacebar to toggle through sector sizes and choose 512 B 1 KB 2 KB or 4 KB Highlight Write Policy and press the spacebar to toggle write cache policy between WriteBack and WriteThru write through Highlight Read Policy and press the spacebar to toggle read cache policy though ReadCache ReadAhead and NoCache 6 Highlight Save Logical Drive and press Enter Step 4 Summary R...

Страница 138: ...fore deleting a disk array 1 Main Menu Disk Array Management and press Enter 2 Highlight the disk array you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 3 Highlight Delete Marked Arrays and press Enter 4 Press Y to conﬁrm the deletion 5 Press Y again to reconﬁrm 132 Vess A2000 Series Product Manual ...

Страница 139: ... and press the spacebar to toggle between enable and disable PDM Highlight and press the spacebar to toggle between enable and disable Power Management Highlight and press the spacebar to toggle between enable and disable 4 Press Control A to save your settings Notes You can also enable or disable Media Patrol for the entire RAID system Power Management must be enabled on the disk array for the HD...

Страница 140: ...ht the disk array you want and press Enter The information and settings screen appears 3 Highlight any of the following and press Enter to view a list of Physical drives in this array Logical drives in this array Spare drives of the disk array 134 Vess A2000 Series Product Manual ...

Страница 141: ...DM and Power Management are enabled by default Enabled is the recommended setting for both features To enable Media Patrol PDM and Power Management on a disk array 1 Main Menu Disk Array Management 2 Highlight the disk array you want and press Enter 3 Highlight Media Patrol and press the spacebar to toggle between Enable and Disable 4 Highlight PDM and press the spacebar to toggle between Enable a...

Страница 142: ...ult source and target drives are shown with possible alternative choices 4 To choose different drive highlight the drive press the backspace key to remove the current number then type a new number 5 Highlight Start and press Enter Running Media Patrol on a Disk Array CLU Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive If Media Patrol encounters a c...

Страница 143: ... the disk array you want and press Enter 3 Highlight Background Activities Predictive Data Migration and press Enter Default source and target drives are shown with possible alternative choices 4 To choose different drive highlight the drive press the backspace key to remove the current number then type a new number 5 Highlight Start and press Enter See Enabling Media Patrol PDM and Power Manageme...

Страница 144: ...nd Activities Transition Default source and target drives are shown with possible alternative choices 4 To choose different drive highlight the drive press the backspace key to remove the current number then type a new number 5 Highlight Start and press Enter For transition rate see Making Background Activity Settings CLU on page 151 Locating a Disk Array CLU This feature helps you identify the ph...

Страница 145: ...w a list of spare drives Main Menu Spare Drive Management A list of the current spare drives appears including the following parameters ID number Operational Status Physical Drive ID number Conﬁgured Capacity Revertible The spare drive returns to spare status after you replace the failed drive in the disk array Type Global all disk arrays or Dedicated to speciﬁed disk arrays Dedicated to Array The...

Страница 146: ...d press the spacebar to toggle between Yes and No A revertible drive can be returned to spare status after you replace the failed drive in a disk array 4 Highlight Spare Type and press the spacebar to toggle between Dedicated and Global Dedicated means this spare drive can only be used with the speciﬁed disk arrays Global means this spare drive can be used by any disk array If you chose Dedicated ...

Страница 147: ...ive can only be used with the speciﬁed disk arrays Global means this spare drive can be used by any disk array 4 Press the spacebar to toggle between the choices 5 For dedicated spares type the array number the spare is assigned to 6 Press Control A to save your settings Running Spare Check CLU To run Spare Check 1 Main Menu Spare Drive Management A list of the current spare drives appears 2 Highl...

Страница 148: ...drive To delete a spare drive 1 Main Menu Spare Drive Management A list of the current spare drives appears 2 Highlight the spare drive you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 3 Highlight Delete Marked Spare Drives and press Enter 4 Press Y to conﬁrm the deletion 142 Vess A2000 Series Product Manual ...

Страница 149: ...ogical drive from an existing disk array 1 Main Menu Disk Array Management 2 Highlight the disk array in which you want to create a logical drive and press Enter 3 Logical Drives in the Disk Array Create New Logical Drive The Disk Array ID number and Maximum capacity available for the new logical drive are displayed 4 Highlight the following parameters and press the backspace key to erase the curr...

Страница 150: ...icy Press spacebar to choose Write Back or Write Through Read Policy Press spacebar to choose No Cache Read Cache or Read Ahead Cache 6 RAID 30 50 and 60 only Highlight Number of Axles and press the spacebar to choose the number of axles 7 Highlight Save Logical Drive and press Enter Note If you did not use all of the available capacity of the disk array you can create an additional logical drive ...

Страница 151: ... and press Enter 4 Highlight the logical drive you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 5 Highlight Delete Marked Logical Drives and press Enter 6 Press Y to conﬁrm the deletion Press Y again to re conﬁrm Caution When you delete a logical drive you delete all the data it contains Back up all important data before deleting a logical dri...

Страница 152: ...ite Check and Inconsistency Check Tables Logical Drive Statistics Background Activities Locate Logical Drive Viewing Logical Drive Statistics CLU To view logical drive information 1 Main Menu Logical Drive Management 2 Highlight the logical drive you want and press Enter The information and settings screen appears 3 Highlight Logical Drive Statistics and press Enter The statistics screen appears T...

Страница 153: ...and press the spacebar to toggle between WriteBack and WriteThru write though Highlight ReadPolicy and press the spacebar to toggle though ReadCache ReadAhead and None 4 Press Control A to save your settings Viewing the Logical Drive CheckTable CLU To view logical drive information 1 Main Menu Logical Drive Management 2 Highlight the logical drive you want and press Enter 3 Highlight Check Table a...

Страница 154: ...on parameters appear Initialization pattern The default 00000000 is best for most applications Quick Initialization Yes means only the ﬁrst and last sections of the logical drives are initialized No means the entire logical drive is initialized To change a parameter highlight it and press the backspace key to erase the current value then type the new value 4 Highlight Start and press Enter If nece...

Страница 155: ...ght it and press the backspace toggle between Yes and No 4 Highlight Start and press Enter If necessary you can pause and resume or stop and restart the Redundancy Check You can use the logical drive while Redundancy Check is running For Redundancy Check rate see Making Background Activity Settings CLU on page 151 Locating a Logical Drive CLU This feature helps you identify the physical drives ass...

Страница 156: ...U on page 143for more information about how and when to use background activities Background Activity Management includes the following functions Viewing Current Background Activities CLU on page 150 Making Background Activity Settings CLU on page 151 Viewing Current Background Activities CLU Main Menu Background Activities A count of current background activities appears including Rebuild PDM Pre...

Страница 157: ...s data to a replacement physical drive in a disk array PDM Migrates data from a suspect physical drive to a replacement drive in a disk array Transition Returns a revertible spare drive to spare status Synchronization Checks the data integrity on disk arrays Initialization Full initialization sets all data bits in the logical drive to a speciﬁed pattern such as all zeros Redundancy Check Checks re...

Страница 158: ...ted NVRAM Events A list of and information about the most important events over multiple subsystem startups NVRAM events are stored in non volatile memory Event Severity Levels Level Description Fatal Non recoverable error or failure has occurred Critical Action is needed now and the implications of the condition are serious Major Action is needed now Minor Action is needed but the condition is no...

Страница 159: ...ice Disk Array Logical Drive Physical Drive by its ID number Severity See the table above Timestamp Date and time the event happened Description A description of the event in plain language 2 Press the up and down arrow keys to scroll through the log Clearing Runtime Events CLU To clear the Runtime Event log 1 Main Menu Event Viewer Clear Runtime Event Log 2 Press Y to conﬁrm 153 Promise Technolog...

Страница 160: ... Sequence number Begins with 0 at system startup Device Disk Array Logical Drive Physical Drive by its ID number Severity See the table on the previous page Timestamp Date and time the event happened Description A description of the event in plain language 2 Press the up and down arrow keys to scroll through the log Clearing NVRAM Events CLU To clear the Runtime Event log 1 Main Menu Event Viewer ...

Страница 161: ...gs CLU on page 157 Changing User Password CLU on page 158 Deleting a User CLU on page 159 Viewing User Information CLU Each user types their user name and password to log into the CLI To view a list of current user accounts 1 Main Menu Additional Info and Management User Management A list of the current users appears 155 Promise Technologies Management with CLU ...

Страница 162: ...mation User name Maximum 31 characters use letters numbers and underscores No spaces Password Optional Maximum 31 characters Use letters numbers and underscore Display name Optional User s email address 3 Highlight Privilege and press the space bar to toggle though the options See the Table on the next page 4 Press Control A to save the user 156 Vess A2000 Series Product Manual ...

Страница 163: ...gs of other users and delete disk arrays and logical drives The default administrator account is a Super User Changing User Settings CLU The Administrator or a Super User can change other users settings To change user settings 1 Main Menu Additional Info and Management User Management 2 Highlight the User whose settings you want to change and press Enter 3 Highlight Privilege and press the space b...

Страница 164: ...hlight the User whose password you want to change and press Enter 3 Highlight Change Password and press Enter 4 Highlight New Password and type a new password Maximum 31 characters Use letters numbers and underscore 5 Highlight Retype Password and type the new password again to verify 6 Press Control A to save the new password Note To reset the Administrator s password to the factory default see R...

Страница 165: ...bling a user account To delete a user 1 Log in under a user name other than the one you want to delete 2 Main Menu Additional Info and Management User Management 3 Highlight the user you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 4 Highlight Delete Marked Users and press Enter 5 Press Y to conﬁrm the deletion 159 Promise Technologies Managem...

Страница 166: ...nd press the backspace key to erase the current value then type the new value SMTP server IP address or server name Server Port number 25 is the default 4 Highlight Authentication and press the spacebar to toggle between Yes and No If you selected Yes type in a User name and Password in the ﬁelds provided 5 The following items are optional but recommended Highlight and press the backspace key to e...

Страница 167: ...u Additional Info and Management Software Management Startup Type 2 Press the spacebar to toggle between Automatic and Manual 3 Highlight the following and press the backspace key to erase the current value then type the new value HTTP Port 8090 is the default Session Time Out 24 minutes is the default 1440 minutes 24 hours 4 Highlight SSL and press the spacebar to toggle between Enabled and Disab...

Страница 168: ...following and press the backspace key to erase the current value then type the new value Port Number 161 is the default System Name optional Type a system name in this ﬁeld System Location Type a country name in this ﬁeld System Contact Type the email address of your system administrator in this ﬁeld Read Community Type a community name in this ﬁeld 4 Press Control A to save your settings To start...

Страница 169: ... then type the new IP address in this ﬁeld 3 Highlight Trap Filter and press the spacebar to toggle through the severity levels See the Table below 4 Press Control A to save the Trap Sink Event Severity Levels Level Description Fatal Non recoverable error or failure has occurred Critical Action is needed now and the implications of the condition are serious Major Action is needed now Minor Action ...

Страница 170: ...t SNMP Trap Sinks CLEARING STATISTICS CLU This function clears the statistical counts for the RAID controller iSCSI ports physical drives and logical drives To clear statistics 1 Main Menu Additional Info and Management Clear Statistics 2 Press Y to conﬁrm the deletion 164 Vess A2000 Series Product Manual ...

Страница 171: ...re only when necessary 1 Main Menu Additional Info and Management Restore Factory Defaults 2 Highlight the setting groups you want to restore and press the spacebar to toggle between Yes and No Yes means this setting is restored to the default value No means the current setting remains untouched 3 Highlight Restore Factory Defaults and press Enter 4 Press Y to conﬁrm the reset 165 Promise Technolo...

Страница 172: ...ontrollers appears with the current buzzer setting and status 2 Highlight Enabled and press the spacebar to toggle between Yes and No 3 Press Control A to save your settings Silencing the Buzzer Caution This action disables the buzzer for all events To silence the buzzer follow the procedure above for disabling the buzzer 166 Vess A2000 Series Product Manual ...

Страница 173: ... management is much easier with the CLU or WebPAM PROe OPENING THE CLI ON WINDOWS To open the CLI click the CLI icon on the desktop right or 1 Go to Start Run and click the Browse button 2 Navigate to the C PromiseApp clitest folder 3 Click clitest exe ﬁle then click the Open button 4 Click the OK button in the Run dialog box The CLI window opens Use the default user name administrator and default...

Страница 174: ...roduct Manual OPENING THE CLI ON LINUX To open the CLI 1 Open a terminal window 2 Type clitest and press Enter The CLI runs in the terminal window Use the default user name administrator and default password password to login ...

Страница 175: ...table View logical drive error tables conﬁg For express or automatic conﬁguration For advanced conﬁguration please see the array command ctrl View or edit controller information and settings enclosure View or edit enclosure and SEP information and settings Locate an enclosure via LEDs event View or clear events logs export Subsystems only Export ﬁles to remote tftp host factorydefaults Restore set...

Страница 176: ...View spare check status Start spare check spare Create or modify hot spare drives spath Discover and change subsystem path stats View or reset statistics subsys View or edit subsystem information and settings swmgt View start or stop software component sync View logical drive synchronization status and progress transit View transition status and progress Start stop pause or resume a transition pro...

Страница 177: ... sensitive help type one of the following commands command h command help command That action will display full context sensitive help for the speciﬁc command Each command when used alone such as array will display a summary of relevant information If more information is desired the v verbose mode can be used This will provide information for all relevant aspects of that command Usage terminology ...

Страница 178: ... del d DaId list array a locate d DaId array a accept d DaId t condition type array a addld d DaId c Ld count l list of ld settings array a delld l LdId list Summary The array command is the main command for performing advanced conﬁguration and maintenance tasks on disk arrays This command lists creates modiﬁes deletes and locates disk arrays It also adds and deletes logical drives Note that you c...

Страница 179: ...erform list Default Displays a summary of all arrays a speciﬁed number of arrays or a speciﬁc array add Adds creates an array This action might also create logical drives at the same time addld Adds creates a logical drive to an existing array delld Deletes a logical drive from an array mod Modiﬁes array settings del Deletes an array and all its associated logical drives locate Locates an array ac...

Страница 180: ...default is enable disable pdm Enables or disables PDM for this array enable The default is enable disable l option value Speciﬁes logical drive settings when adding a logical drive to an existing array addld or during array creation add Options are comma separated LD ID list Speciﬁes a list of Logical Drive IDs Requires the a delld option ID Assigns a speciﬁc ID to an array Overrides automatic ID ...

Страница 181: ...ached ReadPolicy Speciﬁes logical drive read policy readahead Reads extra data to help reduce read times of sequential data readcache Caches reads the data in case the same request is made again nocache No caching algorithm Axle A member element when creating a RAID10 or RAID50 or RAID60 RAID10 have 2 axles RAID50 and RAID60 may have up to 16 axles with up to 16 drives per axle PreferredCtrlId Sub...

Страница 182: ... in the array v Verbose mode Displays all array properties requires a list option Examples array v c 1 array a add s alias MyArray mediapatrol enable p 1 3 5 9 l raid 5 capacity 50gb stripe 256kb sector 1kb array a add p 1 3 5 9 l raid 5 capacity 50gb stripe 256kb array a mod d 1 s alias YourArray mediapatrol disable array a del d 3 array a locate d 0 array a addld d 0 l raid 1e capacity 125gb str...

Страница 183: ... for all conﬁgured SATA drives Options a action Speciﬁes the action to perform list Default List the BBM information clear Clears the BBM list For conﬁgured SATA drives only p PdId Speciﬁes the physical drive id For the a list option the default is all physical drives For the a clear option you must specify a physical drive id Examples bbm p 1 bbm a clear p 3 ...

Страница 184: ... one of the settings s option value Speciﬁes which background activity settings to change autorebuild Enable or disables auto rebuild and auto transition Auto rebuild will rebuild an array when an unconﬁgured drive is inserted into the slot of a dead drive Auto transition will start transitioning on a used revertible spare in the following condition 1 When the rebuild has completed using the rever...

Страница 185: ...Block 1 512 Threshold value to trigger PDM when re assign map exceeds the threshold value ErrorBlock 1 2048 Threshold value to trigger PDM when number of medium error on the PD exceeds the threshold value bg task rate Background task rates determine what percentage of the IO load on the controller should be dedicated to the background task A lower number will mean the task takes longer to complete...

Страница 186: ...un low 25 medium 50 high 75 low medium high syncrate Synchronization rate determines the rate at which synchronization will run low 25 medium 50 high 75 low medium high initrate Initialization rate determines the rate at which initialization will run low 25 medium 50 high 75 low medium high rcrate Redundancy check rate determines the rate at which redundancy check will run low 25 medium 50 high 75...

Страница 187: ...st buzz a enable buzz a disable buzz a on buzz a off Summary The buzz command displays the status of the buzzer and enables disables turns on or turns off the buzzer Options a action Speciﬁes the action to perform list Default List the status of the buzzer enable Enable the buzzer disable Disable the buzzer on Turn on the buzzer off Turn off the buzzer ...

Страница 188: ...the error check tables of a logical drive Options t tableType Speciﬁes which error table to display The default displays all tables rct Displays the read check table wct Displays the write check table ibt Displays the inconsistent block table l LdId Speciﬁes the logical drive ID Examples checktable l 10 t rct checktable l 10 ...

Страница 189: ...ical drives RAID 1 10 1E 5 50 6 or 60 The capacity option enables optimizes the logical drives for capacity The performance option optimizes the logical drives for performance If you choose all three options redundancy gets highest priority and capacity gets lowest priority Note that you cannot combine HDDs and SSDs in the same disk array If your system has both type of drives it will create separ...

Страница 190: ...om read write mix small to medium sized IO log Sequential small block write other Random read write mix small to medium sized IO ﬁleserver Random read write mix small to medium sized IO l num of LDs Speciﬁes how many logical drives to include in the conﬁguration Array capacity is divided evenly among the logical drives Examples conﬁg a auto conﬁg a expr ry p y c n sy t data l2 ctrl Usage ctrl a ac...

Страница 191: ...settings to change alias A user speciﬁed name for the controller Up to 48 characters long alpha numeric characters blank spaces and underscores The beginning and ending blank spaces are discarded coercion Enables or disables disk coercion Disk coercion will truncate the size of the physical drives Makes different size drives appear to be the same size For example a 90 1 GB drive would appear as th...

Страница 192: ...mber of minutes to poll the drive SMART status cacheﬂushinterval 1 12 Sets the time interval in seconds to ﬂush the controller writeback cache ddf Uses the DDF area on the physical drives of the disk array nvram Uses the NVRAM on the controller enable disable pollinterval Sets interval in seconds to poll enclosure SEP information adaptivewbcache Enables or disables adaptive writeback cache enable ...

Страница 193: ...s or disables common WWNN For high availability products only enable All controllers report one common WWNN disable Each controller reports its own WWNN alua Subsystems only Enables or disables asymmetric logical unit access Enabling ALUA will enable LUN afﬁnity automatically enable disable t condition type Speciﬁes the type of condition to clear Valid only when the command action is clear l Displ...

Страница 194: ...us and information about the various components of the enclosure unit It is also sets temperature threshold values for JBOD enclosures and displays Vendor Provided Data VPD f FRU id Speciﬁes id of FRU to locate Requires a locate option Valid values are 1 and 2 v Verbose mode Requires a list option VPD information is displayed Examples enclosure enclosure v enclosure a mod e 10 s tempwarning 35 tem...

Страница 195: ... clear Clear events for a speciﬁed location l location Speciﬁes the location from which to display or clear events ram All events are stored in RAM These events are lost after rebooting nvram Some events are also stored in NVRAM These events remain after rebooting and are a subset of the RAM events i sequence ID Speciﬁes a speciﬁc event by its sequence number This is a starting point Requires the ...

Страница 196: ...list action the default is for all enclosures if unspeciﬁed s option value Speciﬁes the settings to change Applies to the JBOD enclosures only tempwarning 25 45 Enclosure warning theshold temperature in degrees Celsius tempcritical 30 51 Enclosure critical theshold temperature in degrees Celsius ctrltempwarning 90 95 Controller warning theshold temperature in degrees Celsius ctrltempcritical 100 1...

Страница 197: ...an only be exported to a remote host servicereport System service report ﬁle This ﬁle is exported to remote host for embedded and local host for in band f ﬁle name Speciﬁes the name of the ﬁle to be exported s TFTP server Speciﬁes TFTP server s IP or host name Do not specify TFTP server for in band p port num The port number of the TFTP server Default is 69 Do not specify port number for in band E...

Страница 198: ... Speciﬁes the type of settings to restore all All settings allfw All ﬁrmware settings allsw Subsystems only All software settings Following are individual Firmware settings bga Background activity settings ctrl Controller settings encl Enclosure settings including temperature thresholds netiscsi Subsystems only Network settings of iSCSI ports netmgmt Subsystems only Network settings of management ...

Страница 199: ...Subsystems bgascheduler Background activity scheduler settings service Service startup type settings webserver Web server settings snmp SNMP settings Linux only telnet Telnet settings Linux only email Email settings user User settings Examples factorydefaults a restore t phydrv factorydefaults a restore t all ...

Страница 200: ...a remoter TFTP host Options t ﬁle type userdb User database ﬁle conﬁgscript Conﬁguration script s TFTP server Speciﬁes tftp server s IP or host name f ﬁle name Speciﬁes the name of the ﬁle to import p port num The port number of the TFTP server Default is 69 i Get format validation information about imported ﬁle only File is not really applied to subsystem yet ...

Страница 201: ... depending on the size of the logical drive A quick initialization writes to the ﬁrst and last few megabytes of the logical drive Typically a quick initialization is completed in moments Options a action Speciﬁes the action to perform list Displays a list of the initialization processes in progress or paused and their status The default action start Start an initialization stop Stop an initializat...

Страница 202: ...e 1 1024 Speciﬁes the amount of data in megabytes MB for a quick initialization p pattern Speciﬁes the pattern for a full initialization The pattern can range from 1 to 128 bytes HEX string and is padded to even number of bytes such as fff padded to 0fff Pattern is not supported for quick initialization Examples init init a stop l0 init a start l0 p5a5a0101 ...

Страница 203: ... one or more logical drives mod Changes logical drive settings locate Locates a logical drive within the enclosure by ﬂashing drive carrier LEDs l LD ID Logical drive ID c LD count Logical drive count Requires the a list option s option value Speciﬁes the logical drive settings to change alias A user speciﬁed name for the logical drive Up to 32 characters containing alpha numeric characters blank ...

Страница 204: ...l data readcache Caches reads in the case the same request is made again nocache No caching algorithm PreferredCtrlId Speciﬁes which controller the LD is prefers for LUN afﬁnity Valid value is 1 or 2 v Verbose mode Used with a list Examples logdrv logdrv v logdrv a mod l0 s readpolicy readahead logdrv a locate l2 logout Usage logout Summary The logout command is used to logout the current user fro...

Страница 205: ...pts to repair the error If it fails to correct the error Media Patrol attempts to remap the sector Note Sector remapping is not currently supported You can start stop pause or resume Media Patrol and monitor its progress and status Options a action Speciﬁes the action to perform list Default Displays the status and progress of Media Patrol start Starts Media Patrol stop Stops Media Patrol pause Pa...

Страница 206: ...ask can be displayed Options a action Which action to perform list Default Displays a list of IP conﬁgurations for all or the speciﬁed ports p port ID To specify which Ethernet port to view or change settings 1 Port 1 2 Port 2 3 Port 3 4 Port 4 v Verbose mode Used with a list Examples net shows a list of ip info for all network ports Type more at the end of each command to display info page by pag...

Страница 207: ... pdm Usage pdm a action d DaId s SeqNo pdm a start d DaId s SeqNo p PdId pdm a stop d DaId s SeqNo pdm a pause d DaId s SeqNo pdm a resume d DaId s SeqNo Summary The pdm command activates Predictive Data Migration PDM PDM replaces a suspect physical drive such as a drive with a PFA condition with a different drive The replacement drive can be an unconﬁgured drive a global spare or a dedicated spar...

Страница 208: ...ition To clear the PFA conditon of a physical drive please refer to phydrv command Note that the destination drive must be the same media type HDD or SSD as the other physical drives in the disk array Options a action Speciﬁes the action to perform list Default Displays the active and paused PDMs and their status start Starts a manual PDM stop Stops a PDM pause Pauses a PDM resume Resumes a paused...

Страница 209: ...cates individual drives and forces a drive to an online or ofﬂine state Options a action Speciﬁes the action to perform list Default Displays all physical drives their make model number and array they belong to Their status is also shown mod Modiﬁies physical drive settings locate Flashes the physical drive s LED so you can location it online Forces a drive from an Ofﬂine to an Online state ofﬂine...

Страница 210: ...the a mod option Defaults to be all if d is not speciﬁed sata SATA related setting s writecache rlacache and cmdqueuing The SATA settings apply to all SATA physical drives all All drives where is applicable s option value Speciﬁes which settings to change alias User speciﬁed name only for conﬁgured physical drives Up to 32 characters containing alpha numeric characters blank spaces and underscores...

Страница 211: ...If value is 0 polling is disabled For high availability products only mediumerrorthreshold 0 4294967294 Medium error threshold If the threshold is reached the physical drive is marked as dead The default value is 0 indicating that physical drive is not marked as dead for medium errors For high availability products only v Verbose mode Used with a list Examples phydrv phydrv v phydrv a locate p 9 p...

Страница 212: ...ive and paused Redundancy Checks and their status start Starts a Redundancy Check stop Stops a Redundancy Check pause Pauses a Redundancy Check resume Resumes a paused Redundancy Check l Ld ID Speciﬁes the logical drive ID on which to run the Redundancy Check n Do not ﬁx inconsistent data This option causes Redundancy Check to run without correcting inconsistent data All inconsistency errors are r...

Страница 213: ...gress of a running Rebuild Note that the replacement drive must be the same media type HDD or SSD as the other physical drives in the disk array Options a action Speciﬁes action to perform list Default Displays the running and paused Rebuilds and their status start Starts a manual Rebuild stop Stops a Rebuild pause Pauses a Rebuild resume Resumes a paused Rebuild d DA ID Speciﬁes which disk array ...

Страница 214: ...sc Usage sc a action i SpareId sc a start i SpareId Summary The sc command starts a Spare Check and monitors the status of a running Spare Check Options a action Speciﬁes the action to perform list Default Displays Spare Check status start Starts the Spare Check i Spare ID Speciﬁes the spare ID on which to run Spare Check Valid value range is 0 255 Examples sc sc a start i 3 ...

Страница 215: ...dedicated hot spare is assigned to one or more redundant disk arrays and can only replace a drive that belongs to one of the assigned arrays A revertible hot spare can be transitioned back to spare status after it replaces a failed drive in a disk array See the transit command The hot spare drive must be of equal or greater size than the drive it replaces The spare drive must be the same media typ...

Страница 216: ...option Displays a list of global spares and spares dedicated to this disk array When used with other actions it speciﬁes the disk array IDs to which this spare is dedicated t type Speciﬁes the type of hot spare drive g A global hot spare drive d A dedicated hot spare drive r revertible Speciﬁes whether the spare drive is revertible y Yes n No s option value Speciﬁes options for the spare drive med...

Страница 217: ...ame swmgt a restart n component name Summary The swmgt command allows a user to view and modify setting of software components Options a action Which action to perform list Default Displays all software components start Start a software component stop Stop a software component restart Restart a software component mod Change a component s startup type when system boots n component name Speciﬁes the...

Страница 218: ... address serverport SMTP server port number authentication SMTP server authentication no yes username Username if using SMTP authentication password Password if using SMTP authentication senderaddr Sender s email address subject Email subject webserver settings httpport Port number for web server sessiontimeout Session time out in minutes Maximum 1440 ssl Turn on or off SSL for web server enable d...

Страница 219: ...nks trapsinkip Trap sink IP address For snmp only trapﬁlter Trap ﬁlter level It implies the level and above For snmp only info warning minor major critical fatal Examples swmgt swmgt n webserver swmgt a start n webserver swmgt a stop n webserver swmgt a mod n webserver t automatic swmgt a mod n webserver s httpport 8090 Type more at the end of each command to display info page by page ...

Страница 220: ... zero Options a action Speciﬁes the action to perform list Default Displays the statistics clear Resets the statistics count to zero t type Speciﬁes the device type ctrl Controller logdrv Logical drive phydrv Physical drive all All the above options i devId Speciﬁes the device ID Default is the ﬁrst available device ID c Count Speciﬁes the device count Default is all devices Examples stats t logdr...

Страница 221: ...action to perform list Default Displays information for the speciﬁed subsystem mod Modiﬁes subsystem settings lock Locks the subsystem so other users cannot apply changes Other users must wait for you to unlock the system or for your lock to expire unlock Clears a subsystem lock chklock Checks the status of the lock s option value Speciﬁes which subsystem settings to change alias User speciﬁed nam...

Страница 222: ... lock option Default is 30 minutes r Renews the lock timer Requires the a lock and t number of mins options f Speciﬁes a forced unlock Requires super user privilege v Speciﬁes verbose mode Examples subsys subsys v subsys a mod s alias MySubsystem subsys a lock t 60 subsys a lock r t 35 subsys a unlock subsys a chklock ...

Страница 223: ...s read and write operations on the logical drive If an initialization starts the background synchronization pauses until the initialization has ﬁnished Since background synchronization is starts pauses and resumes automatically there is no need for start stop pause or resume functions Options a action Speciﬁes the action to perform list Default Displays the current background synchronization activ...

Страница 224: ...n be restored to spare drive status The destination drive can be an unconﬁgured drive a non revertible global spare or a non revertible spare dedicated to the array During transition the data on the revertible spare is transferred to the destination drive while the disk array remains online After transition the destination drive becomes the part of the array and the revertible spare is a spared dr...

Страница 225: ...used transition d DA ID Speciﬁes the id of disk array which contains the revertible spare drive s sequence Num Speciﬁes the sequence number of the revertible spare drive in the array p PD ID Speciﬁes the physical drive ID of the destination drive Examples transit transit a start d 0 s 2 p 10 transit a stop d 0 s 2 ...

Страница 226: ... username Specify the user account to display edit or delete p privilege Specify the privilege lavel of the user super Designates user has complete administrative control power Designate user cannot modify user accounts or delete conﬁgurations maintenance Designates the user can perform background tasks only view Designates the user can only view information has no administrative or write capabili...

Страница 227: ...e p privilege s option value Summary The user command is used to list modify create and delete user accounts on the subsystem Usage a action u username p privilege s option value Summary The user command is used to list modify create and delete user accounts on the subsystem ...

Страница 228: ...MAINTENANCE This chapter covers the following topics Replacing a Power Supply Change System Fan Vess A2200 A2200s 222 Vess A2000 Series Product Manual ...

Страница 229: ... loosen and tighten the PSU set screw instead of your ﬁngers if you prefer Removing the Old Power Supply To remove the power supply 1 Verify that the PSU status LED is red 2 Unplug the power cord 3 Turn the set screw counter clockwise to loosen it The screw is retained on the power supply housing 4 Grasp the handle and pull the power supply straight out of the enclosure Power supply for Vess A2600...

Страница 230: ...fully slide the power supply into the enclosure 2 Turn the set screw clockwise to tighten DO NOT over tighten 3 Plug in the power cord 4 Switch on the power supply 5 Verify that the new power supply LED is green Insert fresh PSU 224 Vess A2000 Series Product Manual ...

Страница 231: ... bays 1 Use the tubular key to unlock the cover Turn counterclockwise to unlock 2 Slide the cover to the right about 4 mm 3 Pull the cover straight back to remove Be careful not to drop the cover Open security cover Pull back cover to remove With the cover removed you can access the System Fan module from the front System Fan module 225 Promise Technologies Maintenance ...

Страница 232: ...ght out Pull out fan module To replace the fan repeat the same steps in the reverse order Slide the module straight into the open module space so that it is ﬁrmly seated then swing the handle back into place so it is ﬂush with the front of the module Replace fan module 226 Vess A2000 Series Product Manual ...

Страница 233: ...lready failed it will need to be replaced Follow the instructions in Installing Disk Drives on page 29 to swap out bad hard drives Note Hard drives on all Vess A2000 Series models can be hot swapped that is they can be replaced without ﬁrst shutting down the system Note Follow the instructions in Installing Disk Drives on page 29 to swap out bad hard drives This chapter includes the following trou...

Страница 234: ...on display Or you can simply check the status LED of the drives on the device CHECK DRIVE STATUS LEDS The quickest way to check drive status if you are near the device is to simply look at the hard drive status LED indicators then use the other LED indicators to help diagnose any problems that might exist Status LEDs on Vess A2200 Vess A2200 front Status LEDs on Vess A2600 Disk Status and Activity...

Страница 235: ...GE indicates the drive is rebuilding and a dark LED indicates either no drive is installed or the drive is not conﬁgured A RED LED here means that drive should be replaced System Status Lights GREEN when healthy RED if there is a critical problem LD ofﬂine fan malfunction voltage out of range system temperature alert blinks RED for HDD high temperature alert remains dark when not ready This will b...

Страница 236: ...problem LD ofﬂine fan malfunction voltage out of range system temperature alert blinks RED for HDD high temperature alert remains dark when not ready This will be RED if a hard drive has failed or has critical errors Replace the drive corresponding to the RED HDD Status indicator Global RAID Status Lights GREEN when healthy or RED if any RAID volume is ofﬂine ORANGE for critical state of any logic...

Страница 237: ...he individual Enclosure icon in Tree View to see the Physical Drives icon for the enclosure To display the information for any populated slot you can expand the Physical Drives icon in Tree View to reveal links to each slot or click on the slot in the Physical Drives List or click on the populated slot in the virtual enclosure displayed in the menu To see information about physical drives using th...

Страница 238: ...n Web PAM PROe Media Patrol is enabled or disabled using the Background Activities menu you can also create a schedule to run Media Patrol Note In order that hard disk problems can be anticipated and dealt with smoothly it is highly recommended to make sure that Media Patrol is enabled and running and Auto Rebuild is enabled if you are not using a spare drive If using a spare drive make sure it is...

Страница 239: ...k on the Subsystem in Tree View then click on the Background Activities menu tab Click to check the Enable Media Patrol option Notice also that the Auto Rebuild option is here as well If you want to automatically begin rebuilding a logical drive as soon as a faulty drive is replaced make sure this option is enabled Enable PDM and Media Patrol ...

Страница 240: ...n click on the Start button To schedule Media Patrol click on the menu expander to the right of the Scheduler tab and scroll down and select Add Media Patrol Schedule to open the schedule menu Use this menu to add a Media Patrol schedule To run Media Patrol using the CLU menu go to Main Menu Subsystem Management Media Patrol and choose Start Stop Pause or Resume If you choose Stop press Y to conﬁr...

Страница 241: ...atically using the spare drive If there is no spare drive of adequate capacity but the Auto Rebuild function is ENABLED the disk array begins to rebuild automatically as soon as you remove the failed physical drive and install an unconﬁgured physical drive in the same slot See Making Rebuild Settings If there is no spare drive of adequate capacity and the Auto Rebuild function is DISABLED you must...

Страница 242: ... requires a Spare Drive then you must rebuild the array manually after the affected drive has been replaced Follow the instructions here to rebuild an array You will know that a logical drive is critical by looking at the Operational Status in the Logical Drive Information display To begin rebuilding the drive go to the Local Host menu the Background Activities and move the cursor to select Start ...

Страница 243: ...ine the source and target for the rebuild In the new menu choose the Source Physical Drive and Target Physical Drive from the menus and click on the Submit button The progress of the rebuild is displayed in the Background Activities information display ...

Страница 244: ...a service report for the purpose of diagnosis and troubleshooting To save a system conﬁguration ﬁle 1 Click on the Subsystem icon IP address and device name in Tree View to open the Subsystem Information display 2 Click the Save button in the Save System Service Report row of the information display Information for the report is gathered and compiled This action takes up to a few minutes depending...

Страница 245: ...Phydriv Info Basic physical drive information Phydriv Verbose Info Full physical drive SWMGT Info Software management Service Setting Email Service Setting Webserver Spare Info Basic spare drive information Spare Dump Info Diagnostic information Spare Verbose Info Full spare Drive information Statistic Info Subsystem info User Info 3 Determine where you want to store the ﬁle on the Host PC then cl...

Страница 246: ...continuous tone sounds there are multiple alarm patterns sounding at the same time see example number 1 illustrated below Alarm buzzer patterns Other alarm patterns include three short buzzes followed by a longer silence then repeated example number 2 above This can indicate a serious problem that requires immediate action such as high enclosure temperature or the system fan is not installed If yo...

Страница 247: ...Buzzer menu expander scroll to Settings and click the Enable Buzzer option box to remove the check mark Click the Submit button To disable the buzzer in the CLU 1 From the Main Menu use the arrow keys to go to Buzzer a list of Controllers appears with the current buzzer setting and status 2 Highlight Enabled and press the spacebar to toggle No 3 Press Control A to save your settings ...

Страница 248: ... the PROMISE website online To download Windows Image Writer software and boot image go to the Global English site for PROMISE and click on PromiseLink in the top link banner In the PromiseLink home page log in and follow the download instructions to get the Vess A2000 Series boot image for the OS you are using Note In order to get the image ﬁle from PROMISE you will need to have a PromiseLink acc...

Страница 249: ... the USB ﬂash memory device then use the Select Image button to locate the image ﬁle you downloaded When you have the USB drive letter and image ﬁle location selected click Write to begin The process takes a few minutes A boot image is written to the USB device 5 Insert the USB drive into the Windows Vess A2000 Series and boot up 6 During the boot a dialog menu asks if you want to reinstall Window...

Страница 250: ...menu to choose the drive letter of the USB ﬂash memory device then use the Select Image button to locate the image ﬁle you downloaded When you have the USB drive letter and image ﬁle location selected click Write to begin The process takes a few minutes A boot image is written to the USB device 5 Insert the USB drive into the Linux Vess A2000 Series and boot up 6 You are prompted to select a desti...

Страница 251: ...ritical threshold System fan failure Replace system fan module CPU fan failure Replace CPU fan One or more LD ofﬂine Contact Technical Support One or more LD is critical Replace failed HDD and rebuild LD LD rebuilding Wait until the rebuild is ﬁnished When the rebuild is completed both indicators will light green NOTE Each power supply unit PSU located on the backplate has a Status LED indicator I...

Страница 252: ...es Product Manual System Status Fan Status Global RAID Status HDD Status LEDs Vess A2600 drive carrier front LED Vess A2200 front LED Drive Status critical Global RAID Status Power System Status Vess A2600 LED right side ...

Страница 253: ...e Users need to consult PROMISE tech support and follow installation guide to complete the setup Q When I rebuild the Window embedded OS image a product key is required A No users do not have to enter any product key during re installation You need to get all the required software package like OS image license built in RAID and device drivers from PROMISE Surveillance Storage web page for installa...

Страница 254: ... reach local tech support for assistance Q What s the standard warranty of Vess A2200 2600 A We provide the same standard three 3 years hardware warranty from the time of the delivery of the product to the original end user Q Can I purchase extended warranty package to Vess A2200 2600 A Yes we provide 2 year extended warranty program that uses the same order and support practice as Vess product se...

Страница 255: ...2F No 30 Industry E Rd IX Science Based Industrial Park Hsinchu 30075 Taiwan R O C Tel 886 3 5782 395 Fax 886 3 5782 390 www promise com 2013 Promise Technology Inc All Rights Reserved Version 1 0 ...

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