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Appendix B: Troubleshooting
This section lists some problems that you might meet while
using your phone. If you feel that your phone do not operate
normally, please reset settings first, and then follow
Troubleshooting Guide. If you are still unable to solve
problems, please contact the authorized service center or the
store from where you purchased the phone.
Problems Solutions
Can not
answer
or make
a call
Make sure that the phone has been switched
on.
Make sure that the battery is charged.
Make sure that the signal intensity is high
enough.
Make sure the own number function in the
call setting is system preset or number
sending.
Make sure the line switch in call setting is the
system preset line. Check whether you have
set up call barring or fixed dialing or any
other safety function.
Check whether you have set up call diverts.
Check whether you have inserted the proper
SIM card correctly.
Low
voice
Check if the volume has been set too low.
No ring
Check whether you have set up the” Silent”
option.
Check whether the ring volume is not too low
Move away from a noisy place to check if
you can hear the phone ringing.
Check whether you have set up call diverts.
