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Vertu Concierge Terms & Conditions
V E R T U C O N C I E R G E
T E R M S & C O N D I T I O N S
1. Vertu Concierge
As a registered member of Vertu Concierge (“VC”) provided by
Vertu and its associated companies (“Vertu”), you (“you”) agree to
abide by these Terms and Conditions (the “Terms and
Conditions”), and when ordering anything through VC from a
supplier of products and services (a “Supplier”) you agree that the
Terms and Conditions shall apply to your order.
2. Membership Information
You are obliged to provide correct details when you register for
membership of VC and your failure to do so may invalidate your
membership and any subsequent transaction. Your responsibility
to provide accurate information is a continuing obligation and you
must notify Vertu in the event that any information provided by you
in the course of registration changes.
3. Subscription
Initial and ongoing subscription fees, if applicable, are due at the
time of initial subscription and annually thereafter (the “Renewal
Date”) unless you notify Vertu of your intention not to renew.
Payment must be made annually in advance and may be made
using any major credit/debit and charge cards. Any subscription
fee is non refundable, however, Vertu may at its sole discretion
elect to refund any subscription fee in whole or in part depending
on the circumstances relating to the cancellation of any
subscription. You authorize Vertu to deduct renewal subscription
fees from your credit card up to 28 days prior to your Renewal
Date. If Vertu does not hold your payment details you will be
contacted directly to renew your subscription. Subscription fee
rates will be notified to you from time to time and the subscription
fee payable will be the subscription fee in force at the time of the
Renewal Date.
You agree that you will only use your VC membership for the
purposes for which it is issued.
4. VC Services
As a member of VC, you are entitled to all of the products and
services as advised by us from time to time as approved by the
relevant product/service Supplier.
5. Services Subject to Change
As a member, note that:
>
Services are subject to availability and may change
from time to time;
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Suppliers may change from time to time;
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Suppliers may impose their own terms and conditions
and you are required to comply with these at all times.
6. Payment for Services
Please note that some Suppliers may charge you a deposit, entry
fee or other sum for the services they provide. You will be solely
liable for payment of any such sums. At your request Vertu will
authorise Suppliers to debit your nominated credit/debit or
charge card in order for you to take advantage of their services.
7. Availability of Services
Vertu aims to ensure that the services remain available at all times
and will use reasonable endeavours to ensure that you receive the
most from your membership. If any of the services become
unavailable, we will do all we can to ensure that prior
commitments are honoured to the fullest extent possible, but shall
not be responsible for any actions of Suppliers outside Vertu's
reasonable control. From time to time the procurement or
provision of certain services may incur a VC handling charge of
which you will be notified - in these cases you hereby authorise
Vertu to debit your nominated credit/debit or charge card with any
such handling charges. Unless otherwise agreed by the Supplier,
you shall not be entitled to cancel any services requested where,
on your instructions, performance has already begun.
8. Right of Withdrawal
Vertu reserves the right to withdraw any service that may be
offered and/or to refuse to supply any service requested.
9. Requests
If Vertu is unable to deal with any request, it will inform you as soon
as reasonably practicable.
10. Dealing with VC Suppliers
Suppliers are responsible for providing you with the goods and
services you select. Vertu will assist you in any way it can in all of
your dealings with Suppliers.
11. Personal Membership
VC membership is personal to the registered Vertu phone user.
You are responsible for ensuring that no one (other than your
personal assistant, where applicable) uses your membership to
access membership services and benefits.
12. Cancellation of Membership
Vertu reserves the absolute right to cancel or suspend your
membership (at its sole discretion) for any reason whatsoever. If
Vertu cancels your membership it shall refund the balance of the
annual subscription fee, if any, on a time apportionment basis in
respect of the unexplored period to which the annual subscription
fee applies.
13. Changes to Terms and Conditions
Vertu may vary these Terms and Conditions from time to time.
Vertu will notify you of any changes in a timely manner. Notification
will be by some or all of the following media:
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newsletter;
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mail,
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e-mail or other personal delivery service.
14. Payment Details
If we do not have your credit/debit or charge card details we may
not be able to provide or procure those benefits, goods or
services that require payment.
You may only make transactions using VC during your period of
membership. When ordering a product or service you will be
required to provide your credit/debit or charge card details. You
undertake that all details you provide to us for the purpose of
booking, ordering or purchasing goods or services are correct,
that the credit/debit or charge card you are using is your own and
that there are sufficient funds to cover the cost of the product or
the service.
15. Supply of Details
Vertu may pass on your credit/debit or charge card and any other
essential booking details to its agents, employees,
subcontractors and Suppliers, and you consent to us passing on
such details to deal with your orders. You must inform Vertu as
soon as possible of any changes to the details supplied by you.
16. Payments Due
The purchase price of all products and services obtained through
VC is due for payment on acceptance of your order by Vertu and/
or a Supplier, as applicable.
17. Delivery
By placing your order for a product or service through VC you
agree that the time taken for delivery or performance shall be as
stipulated when the purchase is made. We want you to get your
order as soon as possible. If delivery or performance will take
longer than the time set out (or the product or services are
unavailable), the Supplier (or Vertu acting for the Supplier) will
notify you of this at the earliest opportunity and you will have the
unequivocal right to withdraw your order and receive a full refund.
18. Limited Warranty
Vertu warrants to you that Vertu shall use its reasonable
endeavours to provide the VC services with reasonable care and
skill and, as far as reasonably possible, in accordance with your
request and instructions from time to time. Where Vertu supplies
you with any goods or services supplied by a third party, then
Vertu is acting as your agent in sourcing the goods or services.
Vertu will use reasonable care in selecting the Supplier and
ensuring the order is placed in accordance with your wishes. For
the avoidance of doubt, Vertu does not and will not provide any
representations or recommendations in relation to any of the
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