Wave Server Hardware Reference Guide
Appendix B
Connecting Audio Devices
This appendix discusses the following third-party audio topics:
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•
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Music-on-hold systems
Music-on-hold systems provide background music or custom messages for callers to listen to
when they are placed on hold and during a transfer. A user places a caller on hold by pressing
the Flash, Link, or Hold buttons or by pressing the flash hook.
A music-on-hold system consists of a device that plays prerecorded music or messages, either
from a tape or CD. A radio can also be connected to the Wave system to provide background
audio for callers on hold.
Note:
Many music-on-hold suppliers provide royalty-free music or a custom message.
The Wave music-on-hold feature is compatible with most standard music-on-hold devices.
Music-on-hold must be enabled in the General Settings applet of the Management Console.
Refer to the
Wave Global Administrator Guide
or the online Help system for information about
enabling music-on-hold.
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April 2011
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