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Forward (External) 

Forward calls to an external phone number when you are 
away from your office. 

1 Press 43.
2 Enter the external line access code.
3 If prompted, enter the appropriate voice mail 

password.

4 Dial the external destination phone number, 

then press 

.

Forward (Internal) 

Forward calls to another extension when you are away from 
your phone.

1 Press 43.
2 Dial the destination extension. 

Forward (Cancel - Internal/External)

Cancel any of the Forward settings.

 Press 44. 

Forward (Follow Me) 

From any phone in the system, specify an extension to which 
you want your calls forwarded. 

1 Press 78.
2 Enter the destination extension.
3 If prompted, enter the appropriate voice mail 

password, then  .

Forward (Cancel - Follow Me)

 Press  79

.

Conference 

Set up a conference call with up to 4 participants including 
yourself. 

With a party on the line: 

1 Press 

FLASH

.

2 Dial the phone number of conference member.

3 Press 

FLASH

, then 

71. 

4 Repeat for each additional conference member. 

If you dial a member that is not available:

 Press 

FLASH

, then 

72 to return to 

the conference. 

 

 REMEMBER, WHILE ADDING MEMBERS...

• Conference members can talk with each other as you 

add more people to your conference call.

FORWARDING CALLS

CONFERENCE CALLS

TAP (Erase Last Digit Dialed)

When dialing a number, use TAP to erase dialed digits as needed.

 Press

 

TAP

 to delete the last digit dialed.

- OR - 

 Press 

TAP

 twice to erase all digits.

Voicecall (intercom)

Make a voice announcement to a specified extension. 

1 Press 

VOICECALL

OR

 

82.

2 Dial the target extension.

Respond

 Pick 

up 

handset.

Call Park (Directed)

Place a call in a parked state on any extension for retrieval from any 
Vertical Wave phone.

With a party on the line:

1 Press 

DIRECTED PARK

OR

 

FLASH

, then 

66.

2 Dial the extension.
3 Listen for two beeps.
4 Hang up.

Retrieval

1 Press 

DIRECTED PARK

OR

 65.

2 Dial the extension.

Call Park (Self)

Place a call in a parked state on your extension for retrieval from any 
Vertical Wave phone. 

With a party on the line:

1 Press 

SELF PARK

OR

 

FLASH

, then 

64.

2 Listen for two beeps.
3 Hang up.

Retrieval

1 Press 

SELF PARK

OR

 65.

2 Dial your extension.

Call Park (System)

Place a call in one of ten parking slots on the Vertical Wave system 
for retrieval from another phone. 

With a party on the line:

1 Press 

SYSTEM PARK

OR

 

FLASH

, then 

62.

2 Note the displayed slot number.

Retrieval

1 Press 

SELF PARK

OR

 63.

2 Dial the slot number.

 REMEMBER, WHEN PLACING A CALL ON HOLD...

• Be sure to let the caller know he/she is being placed on hold 

and why.

• Try not to keep a caller on hold too long without letting them 

know the current status of their call.

MAKING CALLS (continued)

PLACING CALLS ON HOLD

This guide describes how to use Vertical Edge digital phones with the 
Vertical Wave phone system. See your phone system administrator for 
information on which features are available on your specific Vertical 
Edge phone model.
 

The FLASH button is utilized in many of the features of this phone 
(such as when making calls, transferring calls, or placing calls on 
hold). It is often used in conjunction with “star codes” (see Star Code 
Reference listing on the back of this guide).

The location of the FLASH button may vary from model to model.  
Contact your system administrator to for details about whether or not 
(and where) a FLASH button exists on your phone.   

 

Caller ID Blocking

Keep your caller ID information private when making a phone call.  
This feature applies only during the time of the current call.  You must 
re-apply this setting each time you want to make a call.

1 Press 67

.

2 Dial the destination phone number. 

Call Return 

Call back the last extension that called you. 

 Press 

CALL RETURN

OR

 69.

Camp-On (Callback) 

Automatically call back an extension that is busy, does not answer, or 
forwards you to voice mail. 

After receiving a busy signal or no answer:

1 Press 

CAMP-ON

OR

 

FLASH

, then 

76.

2 Hang up.

When the target extension becomes available your 
phone will ring:

3 Answer the ring to retry your call. 

Cancel

 Press 77.

Redial

Places a call to the last number dialed from the phone.

 Press 

REDIAL

OR

  .

System Speed Dial

Dial frequently used phone numbers using a predefined code. 

1 Press

 

SYSTEM DIAL

OR

 89.

2 Enter the code used to represent the phone number.

System Speed Dial (Preview)

Review the list of existing Speed Dial numbers.

1 Press

 

SYSTEM DIAL

.

 

2 Use the volume arrow keys to scroll through list of 

Speed Dial numbers.

3 Press 

SYSTEM DIAL

 again to dial the selected speed dial 

number.

INTRODUCTION

THE FLASH BUTTON

MAKING CALLS

Hold

Put the current call on hold while you use other phone features.

 Press 

HOLD

.

Reconnect

 Press 

TAP

OR

 the line or call appearance key 

corresponding with the held call.

• Press TAP to retrieve the most recently held call, then press 

HOLD if more than one call has been placed on hold. Press 
HOLD repeatedly (while not connected to a call) to scroll 
through the held calls. Press TAP to retrieve a specific call.

Transfer (Blind) 

Place a call on hold while you dial the destination extension, then 
transfer the call without announcing the call to the recipient.

With a party on the line:

1 Press 

TRNS/CONF

OR 

FLASH

.

2 Dial the destination extension.
3 Hang up to complete the transfer. 

Transfer (Consultation)

Place a call on hold while you dial the destination extension, then 
announce the call to the recipient before transferring. 

With a party on the line:

1 Press 

TRNS/CONF

OR

 

FLASH

.

2 Dial the destination extension.
3 Wait for the destination extension to answer.
4 Announce the call.
5 Hang up to complete the transfer. 

If voice mail answers:

 

Hang up to transfer the call to Voice Mail.

- OR - 

 Press 

FLASH

, then 

72 to reconnect to the caller. 

Transfer to Voice Mail

Transfer a party directly into a voice mailbox (without ringing the 
destination extension). 

With a party on the line:

1 Press 

TRANSFER VM

.

2 Dial the destination extension.
3 Hang up to complete the transfer.

Page (System)

Send a page over all digital phones and the overhead public address 
system.

1 Press 

SYSTEM PAGE

OR

 

11.

2 Begin speaking. 
3 Hang up to end the page.

Page (Zone)

Send a page over all digital phones and the overhead public address 
system in a specific group of digital phones. 

1 Press 

PAGE (ZONE)

OR

 12.

2 Enter zone number (always 2 digits).
3 Begin speaking. 
4 Hang up to end the page. 

PLACING CALLS ON HOLD (continued)

TRANSFERRING CALLS

PAGING

Company confidential draft document    

For review only - do not distribute      

7/11/07

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