Forward (External)
Forward calls to an external phone number when you are
away from your office.
1 Press 43.
2 Enter the external line access code.
3 If prompted, enter the appropriate voice mail
password.
4 Dial the external destination phone number,
then press
.
Forward (Internal)
Forward calls to another extension when you are away from
your phone.
1 Press 43.
2 Dial the destination extension.
Forward (Cancel - Internal/External)
Cancel any of the Forward settings.
Press 44.
Forward (Follow Me)
From any phone in the system, specify an extension to which
you want your calls forwarded.
1 Press 78.
2 Enter the destination extension.
3 If prompted, enter the appropriate voice mail
password, then .
Forward (Cancel - Follow Me)
Press 79
.
Conference
Set up a conference call with up to 4 participants including
yourself.
With a party on the line:
1 Press
FLASH
.
2 Dial the phone number of conference member.
3 Press
FLASH
, then
71.
4 Repeat for each additional conference member.
If you dial a member that is not available:
Press
FLASH
, then
72 to return to
the conference.
REMEMBER, WHILE ADDING MEMBERS...
• Conference members can talk with each other as you
add more people to your conference call.
FORWARDING CALLS
CONFERENCE CALLS
TAP (Erase Last Digit Dialed)
When dialing a number, use TAP to erase dialed digits as needed.
Press
TAP
to delete the last digit dialed.
- OR -
Press
TAP
twice to erase all digits.
Voicecall (intercom)
Make a voice announcement to a specified extension.
1 Press
VOICECALL
,
OR
82.
2 Dial the target extension.
Respond
Pick
up
handset.
Call Park (Directed)
Place a call in a parked state on any extension for retrieval from any
Vertical Wave phone.
With a party on the line:
1 Press
DIRECTED PARK
,
OR
FLASH
, then
66.
2 Dial the extension.
3 Listen for two beeps.
4 Hang up.
Retrieval
1 Press
DIRECTED PARK
,
OR
65.
2 Dial the extension.
Call Park (Self)
Place a call in a parked state on your extension for retrieval from any
Vertical Wave phone.
With a party on the line:
1 Press
SELF PARK
,
OR
FLASH
, then
64.
2 Listen for two beeps.
3 Hang up.
Retrieval
1 Press
SELF PARK
,
OR
65.
2 Dial your extension.
Call Park (System)
Place a call in one of ten parking slots on the Vertical Wave system
for retrieval from another phone.
With a party on the line:
1 Press
SYSTEM PARK
,
OR
FLASH
, then
62.
2 Note the displayed slot number.
Retrieval
1 Press
SELF PARK
,
OR
63.
2 Dial the slot number.
REMEMBER, WHEN PLACING A CALL ON HOLD...
• Be sure to let the caller know he/she is being placed on hold
and why.
• Try not to keep a caller on hold too long without letting them
know the current status of their call.
MAKING CALLS (continued)
PLACING CALLS ON HOLD
This guide describes how to use Vertical Edge digital phones with the
Vertical Wave phone system. See your phone system administrator for
information on which features are available on your specific Vertical
Edge phone model.
The FLASH button is utilized in many of the features of this phone
(such as when making calls, transferring calls, or placing calls on
hold). It is often used in conjunction with “star codes” (see Star Code
Reference listing on the back of this guide).
The location of the FLASH button may vary from model to model.
Contact your system administrator to for details about whether or not
(and where) a FLASH button exists on your phone.
Caller ID Blocking
Keep your caller ID information private when making a phone call.
This feature applies only during the time of the current call. You must
re-apply this setting each time you want to make a call.
1 Press 67
.
2 Dial the destination phone number.
Call Return
Call back the last extension that called you.
Press
CALL RETURN
,
OR
69.
Camp-On (Callback)
Automatically call back an extension that is busy, does not answer, or
forwards you to voice mail.
After receiving a busy signal or no answer:
1 Press
CAMP-ON
,
OR
FLASH
, then
76.
2 Hang up.
When the target extension becomes available your
phone will ring:
3 Answer the ring to retry your call.
Cancel
Press 77.
Redial
Places a call to the last number dialed from the phone.
Press
REDIAL
,
OR
.
System Speed Dial
Dial frequently used phone numbers using a predefined code.
1 Press
SYSTEM DIAL
,
OR
89.
2 Enter the code used to represent the phone number.
System Speed Dial (Preview)
Review the list of existing Speed Dial numbers.
1 Press
SYSTEM DIAL
.
2 Use the volume arrow keys to scroll through list of
Speed Dial numbers.
3 Press
SYSTEM DIAL
again to dial the selected speed dial
number.
INTRODUCTION
THE FLASH BUTTON
MAKING CALLS
Hold
Put the current call on hold while you use other phone features.
Press
HOLD
.
Reconnect
Press
TAP
,
OR
the line or call appearance key
corresponding with the held call.
• Press TAP to retrieve the most recently held call, then press
HOLD if more than one call has been placed on hold. Press
HOLD repeatedly (while not connected to a call) to scroll
through the held calls. Press TAP to retrieve a specific call.
Transfer (Blind)
Place a call on hold while you dial the destination extension, then
transfer the call without announcing the call to the recipient.
With a party on the line:
1 Press
TRNS/CONF
,
OR
FLASH
.
2 Dial the destination extension.
3 Hang up to complete the transfer.
Transfer (Consultation)
Place a call on hold while you dial the destination extension, then
announce the call to the recipient before transferring.
With a party on the line:
1 Press
TRNS/CONF
,
OR
FLASH
.
2 Dial the destination extension.
3 Wait for the destination extension to answer.
4 Announce the call.
5 Hang up to complete the transfer.
If voice mail answers:
Hang up to transfer the call to Voice Mail.
- OR -
Press
FLASH
, then
72 to reconnect to the caller.
Transfer to Voice Mail
Transfer a party directly into a voice mailbox (without ringing the
destination extension).
With a party on the line:
1 Press
TRANSFER VM
.
2 Dial the destination extension.
3 Hang up to complete the transfer.
Page (System)
Send a page over all digital phones and the overhead public address
system.
1 Press
SYSTEM PAGE
,
OR
11.
2 Begin speaking.
3 Hang up to end the page.
Page (Zone)
Send a page over all digital phones and the overhead public address
system in a specific group of digital phones.
1 Press
PAGE (ZONE)
,
OR
12.
2 Enter zone number (always 2 digits).
3 Begin speaking.
4 Hang up to end the page.
PLACING CALLS ON HOLD (continued)
TRANSFERRING CALLS
PAGING
Company confidential draft document
For review only - do not distribute
7/11/07