VersaLogic VL-EPH-V6, Справочное руководство, Страница: 3 / 17

VL-EPH-V6 Reference Manual iii
Release Notes
Revision Comments
Rev 1.0 Initial release of document
Rev 1.1
Corrected 1280x800 screen resolution nomenclature in
Table 6
and
Table 7
; replaced
the term “SXGA” with “WXGA”.
Rev 1.2 Added a note stating that there is no backlight control on page 8.
Customer Support
If you are unable to solve a problem after reading this manual or searching the KnowledgeBase, contact
VersaLogic Technical Support at (503) 747-2261. VersaLogic support engineers are also available via e-
mail at
Support@VersaLogic.com .
Repair Service
If your product requires service, you must obtain a Returned Material Authorization (RMA) number by
calling 503-747-2261. Please provide the following information:

Your name, the name of your company, your phone number, and e-mail address

The name of a technician or engineer that can be contacted if any questions arise

The quantity of items being returned

The model and serial number (barcode) of each item

A detailed description of the problem

Steps you have taken to resolve or recreate the problem

The return shipping address
Warranty Repair
All parts and labor charges are covered, including return shipping charges for
UPS Ground delivery to United States addresses.
Non-warranty Repair
All approved non-warranty repairs are subject to diagnosis and labor charges,
parts charges and return shipping fees. Specify the shipping method you
prefer and provide a purchase order number for invoicing the repair.
Note:
Mark the RMA number clearly on the outside of the box before returning.