
43
Battery
Not Charging
Battery or Charger
is damaged.
Contact the
manufacturer.
The phone’s
temperature is below
32°F or above 112°F.
Move the phone/
battery to a less
extreme environment.
Poor contact
between the charger
and battery.
Check
connectors.
Phone does
not turn on
Battery has
been depleted.
Recharge the battery.
Unable to
connect to
the Network
Poor signal.
Move to another
location.
You are outside
the network
coverage area.
Check on coverage
areas with your
service provider.
SIM card is invalid or
improperly inserted.
Check SIM
installation or contact
your service provider.
Phone crashes,
reboots, freezes
Some downloaded
third party software
is not compatible
with your phone.
Uninstall the
software that may be
causing the issue.
Make sure you
have downloaded
the latest
software updates
Power the phone off
and restart. Or, reset
to factory status.