Cyan
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Yellow
Black
PMS 1795 C
PMS Cool Gray
11 C
Die Cut
LH:
In Progress
Save Date:
10-31-2013 1:26 PM
Previous User:
Rafaniello, Tammy (NYC-MR)
Document Path:
Macintosh HD:Users:bob.
mantz:Desktop:13070_CCF_9849_eONT_Guide.
indd
Job #:
CCF13070-9849
Client:
Verizon
Job Name:
eONT Guide Manual
Studio Artist:
B. Mantz
Proof #:
7_release
CCF13070 eONT Self-Install Guide (Top)
PHONE SERVICE — TROUBLESHOOTING NO DIAL TONE
•
If this is a cordless phone system, please check that the handset is charged. If the
handset does not charge, you may need to replace the battery.
•
If there is no dial tone, move the telephone to another wall jack in the house. Lift the
receiver and listen for a dial tone again. Repeat as necessary for other wall jacks.
•
If there is a dial tone on at least one jack, but not all, then there is most likely a
problem within the home wiring. Verizon can repair the jacks for a charge, or you
can contact another vendor to repair the wiring.
•
If you don’t hear a dial tone on any jacks, disconnect the base unit from the telephone
jack and connect an alternate phone to verify if it is working or not.
•
If there is still no dial tone, call the Verizon Support Center.
INTERNET SERVICE — TROUBLESHOOTING ROUTERS AND PCs.
Coax WAN light on router does not illuminate:
1.
Check the coax connections at the coax wall outlet and the router. Make sure the
connectors are hand-tightened and not easily separated.
2.
The coax wall outlet may not be connected to the home network; install the router
at a different wall outlet.
Ethernet LAN lights on router do not illuminate:
1.
Make sure the Ethernet cable is plugged into one of the four yellow ports (not the
white port) on the back of the router.
2.
For additional help, go to fioshelp.verizon.com and look under the FiOS Router Setup
section, or call the Verizon Support Center.
Troubleshooting Phone and Internet
20
T:13 in
T:5.375 in
B:13.25 in
B:5.625 in
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10/31/13 1:29 PM
10/31/13 1:29 PM
