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VeriFone Omni 37xx, Руководство по установке, Страница: 36 / 39

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ROUBLESHOOTING

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UIDELINES

Transactions Fail To Process

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MNI

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NSTALLATION

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Содержание Omni 37xx

Страница 1: ...RIX DEVELOPMENT TOOLS DEVELOPER TOOLKIT VERISHIELD SECURITY ARCHITECTURE OMNI 33XX MULTI APPLICATION APPLIANCES VERICENTRE APPLIANCE MANAGEMENT SUITE VERIX MANAGEMENT MULTI APP CONDUCTOR SYSTEM MULITPLE APPLICATION OMNI 37XX HAND OVER COUNTER MULTI APPLICATION APPLIANCES Omni 37xx Installation Guide ...

Страница 2: ... example or sample program before placing the software into productive use This document including without limitation the examples and software programs is supplied As Is VeriFone Inc 2455 Augustine Drive Santa Clara CA 95054 3002 www verifone com VeriFone Part Number 22399 Revision B Omni 37xx Installation Guide 2002 VeriFone Inc VeriFone the VeriFone logo and Omni are registered trademarks of Ve...

Страница 3: ...tions 10 Unpack the Shipping Carton 10 Examine Terminal Features 11 Front Panel 11 Back Panel 12 Establish Telephone Line Connections 13 Install Paper Roll 13 Install Replace MSAM Cards 16 Connect Optional Device s 18 Connect PIN Pad Smart Card Reader or Bar Code Wand 18 Connect Check Reader 19 External Printers Supported 20 Connect Terminal Power Pack 20 Routing The Cables Using Wire Clips 22 Sma...

Страница 4: ...NDEX 37 LIST OF FIGURES Figure 1 Omni 37xx Product Components 10 Figure 2 Omni 37xx Terminal Features Front Panel 11 Figure 3 Connection Ports Back Panel 12 Figure 4 Direct Telephone Connection 13 Figure 5 Printer Latch Button 14 Figure 6 Removing Partial Paper Roll 15 Figure 7 Loading Paper Roll 15 Figure 8 Closing Paper Roll Cover 16 Figure 9 MSAM Compartment Door and Locking Screw 17 Figure 10 ...

Страница 5: ...rt Provides information on contacting your local VeriFone representative or service provider You will also find information on how to order accessories or documentation from the VeriFone Chapter 6 Troubleshooting Guidelines Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration Related Documentation To learn more about Omni 37xx refer the foll...

Страница 6: ...sed to highlight important information RS232 type devices do not work with the PIN Pad port The caution symbol indicates hardware or software failure or loss of data The terminal is not waterproof or dustproof and is intended for indoor use only The lighting symbol is used as a warning when bodily injury might occur Due to risk of shock do not use the terminal near water Table 1 Document Conventio...

Страница 7: ...terminal The Omni 37xx provides the right combination of features and functions at the right price This includes a vertical magnetic stripe card reader smart card reader integrated PINpad and a quiet fast integrated thermal printer NOTE VeriFone ships variants of the Omni 37xx terminal for different markets Your terminal may have a different configuration The following devices may or may not be pr...

Страница 8: ...character based languages VeriCenter Appliance Management Suite employs advanced file compression to streamline downloads of application software simultaneously to hundreds of terminals Integrated PINpad offers added convenience to handle PIN based applications Ensures uncompromising reliability from VeriFone the worldwide leader in e payment True Multi Application Capability 1 5 MB of memory and ...

Страница 9: ...ansactions See Smart Card Transaction and Magnetic Card Reader Use Select Terminal Location Follow the guidelines described in the following section while selecting a location for your terminal Ease of Use Select a location convenient for both merchant and cardholder Select a flat support surface such as a countertop or table Select a location near a power outlet and a telephone modem line connect...

Страница 10: ...roduct and any tampering may cause the terminal to cease to function the way it should Figure 1 Omni 37xx Product Components 1 Remove and inspect the following items see Figure 1 Omni 37xx terminal Power pack Telephone line cord Wire clips 2 Remove all plastic wrapping from the terminal and other components 3 Remove the clear protective film from the LCD screen WARNING Due to risk of shock or term...

Страница 11: ...r unlabeled programmable function PF keys above the keypad Three color coded function keys below the keypad icons at right left to right CANCEL OFF BACKSPACE ENTER ON An ALPHA key centered at the top of the keypad A magnetic card reader built into the right side The icon at right shows the proper swipe direction with the stripe facing inward toward the keypad A green red indicator LED Light Emitti...

Страница 12: ...pporting multiple stored value card programs or other merchant card requirements Back Panel If you turn the terminal around and view it from just under the hinges of the paper roll cover you will notice different ports that connect the Omni 37xx to a communications line optional devices and the power supply see Figure 3 Figure 3 Connection Ports Back Panel Communications Port can be identified by ...

Страница 13: ...onnections Connect the telephone cord VeriFone Part Number 00124 17 to the communication port on the terminal then route it directly to a telephone wall jack see Figure 4 This is a direct connection and the line is dedicated to the terminal Figure 4 Direct Telephone Connection Install Paper Roll A fast quiet thermal printer is built in to the Omni 37xx There are no additional printer cables to con...

Страница 14: ... button on the side of the terminal to unlatch the paper roll cover then rotate the cover up back on its hinges see Figure 6 Figure 5 Printer Latch Button WARNING Poor quality paper jams the printer To order high quality VeriFone paper refer the Accessories and Documentation section CAUTION Store thermal paper in a dry dark area Handle thermal paper carefully impact friction temperature humidity a...

Страница 15: ...Roll 4 Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper and cut a straight edge across its leading end 5 Hold the roll so the paper feeds from the bottom of the roll 6 Drop the paper roll into the printer tray leaving 7 centimeters about two inches of paper sticking up past the serrated metal tear strip see Figure 7 Figure 7 Loading Paper Roll ...

Страница 16: ... size security access module MSAM cards or you may need to replace old cards with new ones To change or install SAMs 1 Remove the power cord from the back of the terminal 2 Place the terminal upside down on a soft clean surface to protect the lens from scratches 3 Remove the locking screw and remove the MSAM compartment door see Figure 9 NOTE To prevent damage to the print roller on the paper roll...

Страница 17: ...emove any previously installed MSAM card by sliding the card from the cover 8 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted MSAM LOCKING SCREW COMPARTMENT DOOR OPENING THE REMOVING A INSTALLING A CLOSING THE CARDHOLDER SAM CARD SAM CARD CARDHOLDER NOTE Before inserting the MSAM card position it as shown in Figure 11 wit...

Страница 18: ... Code Wand 1 If necessary insert the small modular plug on one end of the PIN pad cable into the PIN pad s modular jack For a bar code wand insert the RJ45 type cable into the PIN pad serial port on the back panel 2 If installing a PINPad 101 PINpad 201 or PINpad 1000 position and insert the grommet to secure the cable connection CAUTION Before connecting any peripheral device remove the power cor...

Страница 19: ...ovides an example of a Smart Card Reader connection to a Bar code and PIN pad serial port Figure 12 Smart Card Reader Connection Connect Check Reader The Omni 37xx base supports two VeriFone check readers CR 600 and CR 1000i Contact your VeriFone representative or visit the online store at www verifone com for information on these devices Figure 13 provides an example of a peripheral connection to...

Страница 20: ...gure 13 Connect Terminal Power Pack When you have finished connecting any optional peripheral s you are ready to connect the Omni 37xx to a power source 1 Insert the round barrel connector see Figure 14 into the power port identified by the icon at right CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified Before connecting check to ensure th...

Страница 21: ...es on and off if the printer has no paper or stays lit if paper is loaded If an application is loaded in the terminal it starts after the initial VeriFone copyright screen and displays a unique copyright screen If no application is loaded in the terminal DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen WARNING Do not plug the power pack into an outdoor outlet or operat...

Страница 22: ...d and power cable into the grooves inside the wire clip 2 Close the wire clip and press the halves together until the it snaps closed 3 Unsnap the wire clip to reposition as necessary Smart Card Transaction The smart card transaction procedure may vary from one application to an another Verify with your application provider before you perform a smart card transaction To Conduct a Smart Card Transa...

Страница 23: ...rd Magnetic Card Reader Use To Conduct a Credit Debit Card Transaction 1 Position a magnetic card with the stripe facing down and inward toward the keypad 2 Swipe it through the magnetic card reader see Figure 17 Figure 17 Using the Magnetic Card Reader CAUTION Leave the smart card in the card reader until the transaction is completed Premature removal invalidates the transaction ...

Страница 24: ...TERMINAL SETUP Magnetic Card Reader Use 24 OMNI 37XX INSTALLATION GUIDE ...

Страница 25: ...wer Supply Input rated 100 240 V ac 50 60 Hz Output rated 24 V dc 1 5 A Barrel Connector Polarity Temperature Operating temperature 0 to 40 C 32 to 104 F Storage temperature 18 to 66 C 0 to 150 F Relative humidity 15 to 90 no condensation External Dimensions Length 210 mm 8 3 in Width 104 mm 4 1 in Depth 83 mm 3 3 in Weight 760 gms 1 675 lb Weight Terminal unit weight 1 28 kg 2 82 lb Shipping weig...

Страница 26: ...SPECIFICATIONS 26 OMNI 37XX INSTALLATION GUIDE ...

Страница 27: ...leaner For best results use a Verifone Cleaning Kit refer to the Accessories and Documentation section Smart Card Reader Do not attempt to clean the smart card reader Doing so may void any warranty For smart card reader service contact your VeriFone distributor or service provider CAUTION Never use thinner trichloroethylene or ketone based solvents they may deteriorate plastic or rubber parts Do n...

Страница 28: ...MAINTENANCE Smart Card Reader 28 OMNI 37XX INSTALLATION GUIDE ...

Страница 29: ...he bottom of each Omni 37xx terminal to be returned Product ID including the model and part number For example OMNI 3700 and PTID xxxxxxxx Serial number S N xxx xxx xxx 2 Within the United States call VeriFone toll free at 1 800 834 9133 3 Select the MRA option from the automated message The MRA department is open Monday Friday 8 A M 7 P M EST 4 Give the MRA representative the information gathered...

Страница 30: ...ories and Documentation VeriFone produces the following accessories and documentation for the Omni 37xx terminal as listed below When ordering please refer to the part number in the left column VeriFone Online Store at www store verifone com USA VeriFone Customer Development Center 800 233 0522 Monday Friday 7 A M 5 P M MST International Contact your VeriFone representative Download Cables 05651 x...

Страница 31: ...26 Rev A Wire clip Thermal Printer Paper CRM0039 High grade thermal printer paper 58 mm 2 25 inch width 25 meter 82 feet length single roll CRM0039 01 CRM0039 in 30 roll bulk package CRM0040 High grade thermal printer paper 58 mm 2 25 inch width 33 meter 108 26 feet length single roll Paper Roll Spindle 02117 03 Plastic spindle for 58 mm 2 25 inch rolls of thermal printer paper orange color VeriFo...

Страница 32: ...VERIFONE SERVICE AND SUPPORT Accessories and Documentation 32 OMNI 37XX INSTALLATION GUIDE ...

Страница 33: ...cal VeriFone service provider for assistance Terminal Does Not Dial Out If the terminal does not dial out Check the telephone line connections Check to make sure the telephone line is working by plugging it into a working telephone and listening for a dial tone NOTE The Omni 37xx terminal comes equipped with tamper evident labels The Omni 37xx contains no user serviceable parts Do not under any ci...

Страница 34: ... the button on the side of the terminal to unlatch the paper roll cover then open the cover Remove the damaged paper from the paper roll and clear the feed mechanism Re install the roll of printer paper as described in Install Paper Roll If the problem persists it may be due to poor paper quality Install a new roll of higher quality paper See To Install a Paper Roll Peripherals Device Does Not Wor...

Страница 35: ...works the problem may be a defective card reader Contact your VeriFone distributor or service provider If the manual transaction does not work proceed to Check Telephone Line Check Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card Ensure that the card is inserted correctly Ensure the MSAM cards are properly inserted in th...

Страница 36: ...TROUBLESHOOTING GUIDELINES Transactions Fail To Process 36 OMNI 37XX INSTALLATION GUIDE ...

Страница 37: ...cables ordering 30 E electrostatic discharge 16 I installation 7 connecting a PINpad 18 connecting a smart card reader writer 18 connecting optional device s 18 connecting the terminal power pack 20 connecting the terminal to a telephone line 13 MSAM cardholders 16 MSAM cards 16 peripherals 19 setting up a direct telephone line connection 13 table of peripheral devices 18 terminal location 9 unpac...

Страница 38: ...erminal for repair or replacement 29 smart card reader writer connecting 18 T telephone line connections 13 direct 13 telephone line cord ordering 31 terminal accessories 30 cleaning 27 documentation 30 repair 29 replacement 29 service and support 29 troubleshooting 33 terminal features general 11 thermal printer about thermal printer paper 14 34 troubleshooting 34 troubleshooting display 33 guide...

Страница 39: ...OPER TOOLKIT VERISHIELD SECURITY ARCHITECTURE OMNI 37XX HAND OVER COUNTER MULTI APPLICATION APPLIANCES OMNI 33XX MULTI APPLICATION APPLIANCES VERICENTRE APPLIANCE MANAGEMENT SUITE VERIX MANAGEMENT MULTI APP CONDUCTOR SYSTEM MULITPLE APPLICATION VeriFone Inc 2455 Augustine Drive Santa Clara CA 95054 3002 Tel 408 330 6300 Fax 408 330 6406 www verifone com ...

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