VeriFone E235, Руководство по установке

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T
ROUBLESHOOTING
G
UIDELINES
Transactions Fail to Process
E
285 I
NSTALLATION
G
UIDE
29
Transactions
Fail to Process
There are several reasons why the device may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the e235 card reader, the
black magnetic stripe on the card should face down and outward, away from
the keypad (see
Figure 7 ).
•
Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•
Contact your Verifone distributor or service provider.
•
If the manual transaction does not work, proceed to Check the Signal
Strength .
Check the Smart Card Reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•
Ensure the SIM card is properly inserted (see Installing micro SIM and/or SAM
Cards ).
•
Contact your Verifone distributor or service provider.
•
If the manual transaction does not work, proceed to Check the Signal
Strength .
Check the Signal Strength
•
On-screen signal-strength indicator displays at least one bar to indicate
connectivity to the radio network.
•
Ensure that the radio has been activated by your service provider.