WARRANTY, SERVICE AND SUPPORT
Thank you for purchasing the GPV-1 RTR™. We want to assure you that your model is backed by first-class customer
service and support.
If you have questions or concerns about your GPV-1 RTR™, simply call us at 800.705.0620, Monday – Friday, 9:00am to
4:00pm Pacific Standard Time. You can also e-mail us at [email protected]. For hands on service and
faster access to replacement parts, please visit your local hobby shop.
Venom Group™ Limited Warranty
Venom Group™ warrants this product to be free of material
and workmanship defects when new. If a component is
found to be defective or was not correctly made, Venom™
will, at its sole discretion, repair or replace it free of charge
within 90 days from date of purchase. If you believe a
defect became evident only after operation, please contact
us to discuss the situation.
The GPV-1 RTR™ is a hobby-class model™ and not a
“toy”. Because this product is intended to be used over a
wide range of operating conditions and situations, Venom
Group™ does not offer any warranty, express or implied,
that covers damage caused by normal use or wear, or cover
or imply how long any component of the GPV-1 RTR™ will
last before requiring replacement due to wear or breakage.
Any and all warranty coverage does not cover replacement
of parts and components damaged by water, neglect,
improper use, chemical damage, crash damage,
unauthorized modification or the use of any non Venom™
product in association with the GPV-1 RTR™.
A dated & itemized sales receipt must accompany
any product returned for warranty work.
Repair
For all non-warranty repairs, Venom Group™ charges
$20/hr plus the cost of the replacement parts and $10 for
return shipping to US/Canada or $30 International.
When sending in a product for warranty and/or repair,
please follow these steps:
1) Call Venom Group™ Customer Service at 800-705-0620
to receive a Return Merchandise Authorization Number
(RMA #).
2) Include a short summary of the problem.
3) Include your return address, ***We can NOT return ship
to PO Boxes***.
4) Include a daytime telephone number and/or e-mail
address.
5) When preparing the GPV-1 RTR™ for shipment, please
use the following guidelines to assist us in expediting your
repair and keeping any repair costs for you to a minimum:
• Remove all batteries from the GPV-1 RTR ™.
• Remove any non Venom™ after-market parts.
• Package all items in original box as arranged upon
purchase.
• If you are sending loose items, please seal them in a
bag to avoid loss. Make sure to secure all parts to
prevent further damage.
• Ship your package “Insured” and ask for “Delivery
Confirmation” with a tracking number. Venom Group™
will not be responsible for lost or damaged
packages in transit to us.
Venom Group™ and its affiliates, partners and
subsidiaries cannot control the use, application or
installation of this product and shall not be held liable
for any property damage or personal injury resulting
from the improper use of this product or failure to follow
the supplied instructions.
By the act of using this product, the user accepts
all resulting liability. In no case will Venom Group™
liability be greater than the actual purchase price of the
product.
WARNING
Venom Group International
North America
600 West Buckles Road
Hayden, ID 83835
Australia
P.O. Box 7325
Alexandria NSW 2015 Australia
CONTACT
Customer Service
800.705.0620
www.venom-group.com
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