24
Wi-Q User’s Manual
Troubleshoot
Subwoofer’s blue display light (on front panel) doesn’t light up
1.
Verify that the subwoofer is plugged into a live power outlet.
2.
Verify that the subwoofer power switch (on the back of the subwoofer) is in the ON position.
3.
Verify that the power cord is not damaged. If damaged, replace the cord.
4.
Press the LIGHT button on the remote to verify that the subwoofer isn't in LED-off mode.
Subwoofer isn’t producing sound and blue display light (on front panel) is on
1.
Verify that the transmitter is plugged into a live power outlet.
2.
Verify that the transmitter’s inputs are connected to the audio receiver’s output. This wire may have become
accidentally disconnected.
3.
Increase the subwoofer’s VOLUME level.
4.
Increase the receiver’s LFE or SUB OUT volume level, if it’s adjustable.
5.
If your receiver has a switch or menu to enable its LFE or SUB OUT, make sure this switch or menu is set to
ON or YES.
6.
Verify that the transmitter’s light is on solid. If the transmitter’s light isn’t on solid and the same
CHANNEL is selected on both the transmitter and receiver, select another matching CHANNEL
for the transmitter and receiver.
7.
Verify that your audio receiver or processor is in a bass management surround mode/input, and that the LFE
or SUB terminals are producing output. Typically "Direct" surround connections/modes bypass this and there
will be no output at these terminals.
8.
Verify that the subwoofer is not in mute mode by pressing the MUTE button on the remote control.
Bass doesn’t sound loud enough
1.
Increase the subwoofer’s VOLUME level.
2.
Increase the receiver’s LFE or SUB OUT volume level, if it’s adjustable.
3.
Put the subwoofer closer to a corner of your room.
Subwoofer output is distorted, intermittent or stops:
•
The subwoofer may have shut down due to the protection circuitry.
1.
Reduce the volume setting; or
2.
Shut the subwoofer off until normal operating conditions return.
•
The transmitter and audio receiver may have lost their broadcast connection.
1.
Turn off power to the subwoofer, transmitter, and audio receiver.
2.
Turn power back on to the transmitter, then the audio receiver, and then the subwoofer.
3.
If cycling the power doesn’t re-establish the broadcast connection, select another matching CHANNEL
for the transmitter and subwoofer.
4.
If selecting another CHANNEL doesn’t re-establish the broadcast connection, decrease the distance
between the subwoofer and the transmitter to increase the broadcast signal strength between them.
5.
Verify that the transmitter and subwoofer aren’t in close proximity to other electronic devices
that could interfere with wireless transmission and reception. Turn all devices off except for the Wi-Q
transmitter, the audio receiver, and the subwoofer. Next, turn each of the other devices on/off until you
find the interfering device, and then increase the distance between the interfering device and the audio
system.
