Velleman® Service and Quality Warranty
Since its foundation in 1972, Velleman®
acquired extensive experience in the
electronics world and currently distributes its
products in over 85 countries.
All our products fulfil strict quality requirements
and legal stipulations in the EU. In order to
ensure the quality, our products regularly go
through an extra quality check, both by an
internal quality department and by specialized
external organisations. If, all precautionary
measures notwithstanding, problems should
occur, please make appeal to our warranty
(see guarantee conditions).
General Warranty Conditions Concerning
Consumer Products (for EU):
• All consumer products are subject to a 24-
month warranty on production flaws and
defective material as from the original date of
purchase.
• Velleman® can decide to replace an article
with an equivalent article, or to refund the retail
value totally or partially when the complaint is
valid and a free repair or replacement of the
article is impossible, or if the expenses are out
of proportion.
You will be delivered a replacing article or a
refund at the value of 100% of the purchase
price in case of a flaw occurred in the first year
after the date of purchase and delivery, or a
replacing article at 50% of the purchase price
or a refund at the value of 50% of the retail
value in case of a flaw occurred in the second
year after the date of purchase and delivery.
• Not covered by warranty:
- all direct or indirect damage caused after
delivery to the article (e.g. by oxidation,
shocks, falls, dust, dirt, humidity...), and by the
article, as well as its contents (e.g. data loss),
compensation for loss of profits;
- consumable goods, parts or accessories that
are subject to an aging process during normal
use, such as batteries (rechargeable, non-
rechargeable, built-in or replaceable), lamps,
rubber parts, drive belts... (unlimited list);
- flaws resulting from fire, water damage,
lightning, accident, natural disaster, etc.…;
- flaws caused deliberately, negligently or
resulting from improper handling, negligent
maintenance, abusive use or use contrary to
the manufacturer’s instructions;
- damage caused by a commercial,
professional or collective use of the article (the
warranty validity will be reduced to six (6)
months when the article is used
professionally);
- damage resulting from an inappropriate
packing and shipping of the article;
- all damage caused by modification, repair or
alteration performed by a third party without
written permission by Velleman®.
• Articles to be repaired must be delivered to
your Velleman® dealer, solidly packed
(preferably in the original packaging), and be
completed with the original receipt of purchase
and a clear flaw description.
• Hint: In order to save on cost and time,
please reread the manual and check if the flaw
is caused by obvious causes prior to
presenting the article for repair. Note that
returning a non-defective article can also
involve handling costs.
• Repairs occurring after warranty expiration
are subject to shipping costs.
• The above conditions are without prejudice
to all commercial warranties.
The above enumeration is subject to
modification according to the article (see
article’s manual).
Velleman® service- en kwaliteitsgarantie
Velleman® heeft sinds zijn oprichting in 1972
een ruime ervaring opgebouwd in de
elektronicawereld en verdeelt op dit moment
producten in meer dan 85 landen. Al onze
producten beantwoorden aan strikte
kwaliteitseisen en aan de wettelijke bepalingen
geldig in de EU. Om de kwaliteit te
waarborgen, ondergaan onze producten op
regelmatige tijdstippen een extra
kwaliteitscontrole, zowel door onze eigen
kwaliteitsafdeling als door externe
gespecialiseerde organisaties. Mocht er
ondanks deze voorzorgen toch een probleem
optreden, dan kunt u steeds een beroep doen
op onze waarborg (zie waarborgvoorwaarden).
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