Troubleshooting
Why doesn't the thumb turn rotate after installation completed?
•
When the lock is learning wrong orientation of the door, the thumb turn
won't rotate. Please reset your lock by following the steps:
1. Keep the door opened and make sure the latch is retracted and thumb
turn vertical.
2. Press and hold the reset button with one hand and the other hand take
out one battery and place it back.
3. Do not release the reset button after battery is connected, instead,
keep holding it until the latch automatically extend.
•
If resetting doesn't solve the issue, you may need to re-install the whole
lock.
Please make sure when you start to install, the lock is in unlocked status;
Please make sure the thumb turn is vertical.
Why does the keypad work improperly? No backlights and no
beeping sound.
There's no power supplied your lock.
Please make sure the cable is properly connected.
We would suggest to use 4 brand-new AA standard alkaline batteries and
please do not mix up used batteries.
What if I forget my Master Codes?
If you forget your Master code, resetting your lock, then the original master
code (12345678) works, and all previous user codes will be deleted.
• Protect your User Codes and Master Code.
• Restrict access to your lock’s interior assembly and routinely check your
settings to ensure they have not been altered without your knowledge.
• Do not use an electric screwdriver during installation.
• This manufacturer advises that no lock can provide complete security by
itself.
• This lock may be defeated by forcible or technical means, or evaded by
entry elsewhere on the property.
• No lock can substitute for caution, awareness of your environment, and
common sense.
• Care should be taken to ensure a long-lasting finish. When cleaning is
required use a soft, damp cloth. Using lacquer thinner, caustic soaps,
abrasive cleaners or polishes could damage the coating and result in
tarnishing.
• The lock meets IP54 water-resistance. It can withstand water splashes ;
however, do not let water and liquids get into the lock.
• Avoid exposure to direct sunlight. Long-term exposure to direct sunlight
may damage the lock.
• The temperature range of the lock is between -4°F to 131°F.
Information & Safety Warnings
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