Maintenance, Troubleshooting and Warranty
Troubleshooting
348
Dimension 3100 Manual
Rev. D
18.2.2 Common Problems
Bent stage flexures
– The X or Y stage flexure can be accidentally bent if an object like a tool or
tweezers is left on the granite base and the X-Y stage is driven into it. Stage flexures can also
become bent due to improper shipping. The X-Y flexures are removed before a new system is
shipped for this reason. A bent stage flexure will cause noise in the image due to a vacuum leak
between the granite stage base and the chuck manifold. Bent flexures will also cause not repeatable
movement in the X-Y stage motion.
Optics Zoom system does not work smoothly
– The clutch that couples the zoom motor to the
drive gear is slipping. Refer to
of this chapter for instructions
on adjusting the clutch.
No Laser light from scanner
– Possible Explanations:
•
The software is not running.
•
The microscope mode is set to STM in software.
•
The scanner is tilted more than 45 degrees.
•
A microscope other than a D3100 is selected in software.
No stage illumination
– Possible Explanations:
•
Manual override is on.
•
Blown illuminator bulb. Refer to
for instructions on changing the
illuminator bulb.
•
Blown fuse on illuminator circuit board. A spare fuse is provided next to the fuse holder.
No chuck vacuum
– Possible Explanations:
•
The fuse that powers the vacuum pump is blown. Verify that F1 on the main circuit
board in the stage controller is good. Replace with the spare fuse if it’s blown.
•
The vacuum pump is bad.
•
The air and vacuum hoses are not connected.
•
One of the four screws on the chuck is missing. The center screw and the four small
Phillips screws plug various holes that direct the vacuum to the chuck.
Fluid spills
– Fluid spills will cause numerous problems. The most common problem is that the
piezo electric element in the Dimension scanner can become permanently damaged. Avoid fluid
contact with the end of the scanner at all times.
Cables
– The wires inside the cable connector on the Dimension scanner can be broken from the
21-pin plug. Disconnecting or connecting the scanner by pulling on the cable can cause this.
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