Limited Warranty Policy
Veco NA, LLC (Company) warrants that if any part of a new system that includes the accompanying
product proves to be defective to the original user in material or workmanship within the limits of the
schedule below, the company will, at the company's option, either replace or repair that part without
charge.
Compressor (excluding Controller): ….. 5 years from date of purchase or purchase of a new vessel
Electronic components: ………………. 2 years from date of purchase or purchase of a new vessel
Mechanical components: ……………… 1 year from date of purchase or purchase of a new vessel
Note
-
Items sold individually, i.e. not as part of a complete system, carry a one year warranty only.
- Items replaced or repaired under warranty are covered only for the remainder of the term of
the original warranty.
This warranty does not cover:
Any field labor or other costs for inspection, testing, removal, transportation, or installation of any
component unless pre-authorized by the Company and issuance of an RMA number.
Damage, failure, or malfunction due to, or arising from, improper, faulty, or unapproved
installation, servicing, and/or application, and from failing to strictly follow the guidelines
included with the equipment and in the Installation & Instruction Manual.
Any component of a system that is not comprised solely of Frigoboat supplied refrigeration parts,
or parts supplied or expressly approved by Coastal Climate Control, Inc.
Damage, failure, or malfunction resulting from accident, misuse, abuse, neglect, mishandling,
alteration, modification, Acts of God, or service by personnel other than those pre-authorized by
the Company.
Damage, failure, or malfunction resulting from inadequate or faulty power supply to the system, or
improper, faulty, or unsafe vessel wiring.
Damage, failure, or malfunction due to foreign substances being injected into the system,
including, but not limited to; additional refrigerant oil, “conditioner”, flushing fluid, Thawzone,
leak stopper and/or leak detecting liquid, etc.
No responsibility is assumed for injury, illness or death due to medical supplies and/or drugs being
subjected to incorrect temperatures while stored in an application cooled by a Frigoboat refrigeration
system.
No responsibility is assumed for any special, incidental, or consequential damages.
Note
Some states do not allow the exclusion or limitation of incidental or consequential damages so
the above exclusion or limitation may not apply.
In the event of a component or system failure or malfunction, please contact the dealer you purchased
the system from. If further help is required, please call Veco NA, LLC at 301 352 6962. If requested, return
faulty part, freight pre-paid, together with proof of purchase. No returns will be accepted without prior
authorization and the issuance of an RMA number by Veco NA. Damage due to shipping is not covered in this
warranty and so it is suggested that the shipment be insured by the sender. If the part(s) is found to be defective
due to faulty materials or workmanship, it will be repaired or replaced free of charge and shipped freight pre-
paid to an address within the contiguous USA.
If warranty service is required in areas other than North America and the Caribbean, please visit the
manufacturer’s web site at www.veco.net.
