VCom Inc.
BST1918 Manual; ml_bst1918_02 (Sept 2005)
Approved: C.H.
12
5.0 WARRANTY AND SERVICE POLICIES
5.1 Warranty Statement
VCom warrants its products to be free from defects in workmanship or materials for a period of two years.
The warranty begins on the date of the original shipment from VCom to its customer. No claim may be
allowed for expenses incurred in installation or use. No other expressed or implied warranties shall apply to
the goods sold. VCom is not responsible for delayed shipments, other loss beyond VCom’s control, or
consequential damages of any kind arising in connection with the use of its products. This warranty is a
return-to-factory warranty only. During the warranty period VCom will at its option, replace, repair or refund
the price paid for any item which is returned for service. This warranty does not apply to units that have been
physically or environmentally abused.
5.2 Service Policies: How to Return an Item for Service:
Before returning any item for service, an R.M.A. (Returned Material Authorization) number must be assigned
by VCom. A unique R.M.A. number will be assigned for each item being returned. When requesting an
R.M.A. number, please be prepared to provide the model, VCom serial number, original invoice number, your
purchase order number and an adequate fault description. The serial number of a unit can be found on a
barcode label similar to the one pictured below. R.M.A. service is available Monday to Friday from 8:30 a.m.
to 4:30 p.m. CST (statutory holidays excepted).
To obtain an R.M.A. number you may:
Call: (306) 955-7075, press ‘0’ for Operator, or ‘3’ for Service Dept.
Fax: (306) 384-0086 — Attention: R.M.A. Request
Email: [email protected]
Once an R.M.A. number has been assigned, please refer to it in all correspondence and make certain that all
applicable R.M.A. numbers are clearly marked on the outside of each package being returned. You must
also ensure that each product is shipped to VCom in its original shipping container (or equivalent) via Prepaid
carrier, with appropriate insurance and customs documentation (where required). VCom will not accept
collect shipments, damaged shipments or shipments unaccompanied by an R.M.A. number.
For items still under Warranty
– Items will be returned from VCom Inc. to its customer via prepaid ground
carrier. The customer is responsible for any additional costs incurred, including custom clearance and duties.
Any alternate means of shipment must be requested by the customer and will be subject to additional
charges.
For items no longer under Warranty
– Items will be returned from VCom Inc. to its customer via prepaid
ground carrier at the customer’s expense. The customer is responsible for any additional costs incurred,
including custom clearance and duties. Any alternate means of shipment must be requested by the customer
and will be subject to additional charges.
Shipping Instructions will be provided by the repair center when the RMA number is sent to the
customer.