VCom Inc.
BTR5857 Manual; ML_BTR5857_02 (Mar 2004)
Approved: G.C.
18
3.0 WARRANTY AND SERVICE POLICIES
3.1 Warranty Statement
VCom warrants its products to be free from defects in workmanship or materials for a period of two years. The
warranty begins on the date of the original shipment from VCom to its customer. No claim may be allowed for
expenses incurred in installation or use. No other expressed or implied warranties shall apply to the goods sold.
VCom is not responsible for delayed shipments, other loss beyond VCom’s control, or consequential damages of
any kind arising in connection with the use of its products. This warranty is a return-to-factory warranty only. During
the warranty period VCom will at its option, replace, repair or refund the price paid for any item which is returned for
service. This warranty does not apply to units that have been physically or environmentally abused.
3.2 Service Policies: How to Return an Item for Service:
Before returning any item for service, an R.M.A. (Returned Material Authorization) number must be assigned by
VCom. A unique R.M.A. number will be assigned for each item being returned. When requesting an R.M.A.
number, please be prepared to provide the model, VCom serial number, original invoice number, your purchase
order number and an adequate fault description. The serial number of a unit can be found on a barcode label
similar to the one pictured below. R.M.A. service is available Monday to Friday from 8:30 a.m. to 4:30 p.m. CST
(statutory holidays excepted).
To obtain an R.M.A. number you may:
Call: (306) 955-7075, press ‘0’ for Operator, or ‘3’ for Service Dept.
Fax: (306) 384-0086 — Attention: R.M.A. Request
Email: [email protected]
Once an R.M.A. number has been assigned, please refer to it in all correspondence and make certain that all
applicable R.M.A. numbers are clearly marked on the outside of each package being returned. You must also
ensure that each product is shipped to VCom in its original shipping container (or equivalent) via Prepaid carrier,
with appropriate insurance and customs documentation (where required). VCom will not accept collect shipments,
damaged shipments or shipments unaccompanied by an R.M.A. number.
For items still under Warranty –
Items will be returned from VCom Inc. to its customer via prepaid ground
carrier. The customer is responsible for any additional costs incurred, including custom clearance and duties. Any
alternate means of shipment must be requested by the customer and will be subject to additional charges.
For items no longer under Warranty –
Items will be returned from VCom Inc. to its customer via prepaid
ground carrier at the customer’s expense. The customer is responsible for any additional costs incurred, including
custom clearance and duties. Any alternate means of shipment must be requested by the customer and will be
subject to additional charges.
Shipping Instructions will be provided by the repair center when the RMA number is sent to the customer.