www.vax.co.uk
11. UK Service & Help
Vax Care 0870 6061248
Monday-Friday
8.00am to 8.00pm
Saturday-Sunday
9.00am to 5.00pm
Any queries or concerns about using your Vax machine/ vacuum
cleaner, call the Vax Careline. Calls are charged at the UK
national rate.
Please make a note of the model number and serial number of
your Vax before calling. There are over 400 approved Vax Service
Agents in the UK. For the nearest Vax Service Agent, please call
the Vax Careline or visit www.vax.co.uk
Technical Specification
Voltage:
Wattage:
1500W
Capacity:
Filters:
Cyclone separator baffle – wipe clean
Pre-motor filter – washable
Anti- bacterial HEPA Post-motor filter – washable
Cord Length:
6.5m (approx)
Weight:
7.4 Kg (approx)
Subject to technical change without notice
10. FAQs
!
WARNING:
to reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance/ FAQ checks
What do I do if an accessory/the unit becomes damaged
or broken?
• Visit www.vax.co.uk for parts and spares.
• Please call our Vax careline to purchase new spares or order a
replacement:
0870 606 1248
why won’t the accessories pick up properly?
• The accessory may be blocked: Refer to ‘Cleaning Blockages’
(Page 5).
• The accessory may be faulty: call our Vax Careline to order a
replacement:
0870 606 1248
Why will the vacuum cleaner not run?
• It may not be plugged into the electrical outlet correctly: Ensure
that the plug is pushed into the electrical outlet securely.
• The electrical outlet may not be working: Check the fuse or
breaker and consult an electrician.
• The motor thermostat may have tripped: Switch off and
unplug the cleaner. Leave for one hour before switching the
vacuum cleaner back on.
If none of these questions apply to you, or for further
assistance please call our Vax Careline team on:
0870 606 1248
6
troubleshooting / service / specification
220 - 240 50H ~
2.6 litres (approx)
Z
~
Is there an accessory missing?
• check the parts Overview page in this guide to make sure that
the part is definitely included with your unit.
• If it is missing, please call our Vax Careline to order a
replacement: 0870 606 1248 or visit
www.vax.co.uk
to
order online.
Why won’t the vacuum cleaner pick up ?
• The filters may be clogged: Refer to ‘The Filters: Maintenance’
• The Dirt Container is full or blocked: Refer to ‘Dirt Container:
• The Dirt Container may be incorrectly installed: Refer to ‘Dirt
Container: Maintenance’ (Page 4).
Why is dust escaping from the vacuum?
• The filters may not be installed correctly. Refer to
• The dirt container may be incorrectly installed: Remove the Dirt
Container from the unit by pressing the Dirt Container Release
Button (7) and reattach it to the unit, ensuring it is locked
firmly back into place.
• The filters may be clogged: Refer to ‘The Filters: Maintenance’
(Page 5).
Maintenance’ (Page 4).
The Filters: Maintenance’ (Page 5).
(Page 5).
‘