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FAQs
13
Warning:
To reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance/troubleshooting checks.
AU: 1300 361 505
vax.com.au
NZ: 0800 800 900
vax.co.nz
For troubleshooting please
call or visit our website:
we’re here to help
Problem
Check
What To Do
Vacuum will not run.
• Not plugged in properly.
• No electricity in wall outlet.
• The Brushroll is blocked.
• Be sure power cord is firmly plugged into wall outlet.
• Check electrical source (fuse or circuit breaker).
• Clear blockage. Unit will reset. (See page 12.)
Vacuum does not
pick up.
• Did the vacuum shutdown on very
dense material or large obstruction,
and did the lights flash?
• Disposable Inner Bag is full.
• Nozzle or intake pivot clogged.
• Brush is worn.
• Bag tube clogged.
• Bag pores are clogged with fine dust.
• Impeller fan is broken.
• Brushroll is not even at both ends.
• See steps on clearing an obstruction on page 12. Turn the unit off
and wait 5 seconds and vacuum will reset. You can also unplug
unit and vacuum will reset.
• Replace Disposable Inner Bag. (See page 7-8.)
• Clear blockage. (See page 12.)
• Contact us on AU: 1300 361 505 / NZ: 0800 800 900
• Clear blockage. (See page 12.)
• Change Disposable Inner Bag. (See page 7-8.)
• Contact us on AU: 1300 361 505 / NZ: 0800 800 900
• Contact us on AU: 1300 361 505 / NZ: 0800 800 900
Vacuum still does not
operate properly.
• Check all the above points.
• Contact us on AU: 1300 361 505 / NZ: 0800 800 900
Unit stops and front
lights flash.
• Jammed brushroll
• Clear blockage. (See page 12 for instructions.)
All accessories and replacement parts are sold separately. To order contact us
Please have your model number from the rating label located on the machine.