What to do if it goes wrong
Solution
Problem
There is an
accessory missing
Why won’t my pressure
washer turn on?
Why won’t the water
/detergent dispense?
Why won’t my
pressure washer reach
operating pressure?
• Check the ‘This pack contains’ panel on the box to make sure the part
is included with your machine.
• Make sure the On/Off switch is set to the ‘I’ position.
• The trigger has not been squeezed. The pressure washer will be
silent, to activate squeeze the trigger handle.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with
a British 13amp fuse.
• Check if your RCD has been tripped, if it has tripped, reset it.
• The power cord maybe damaged. Please contact our Customer Care
Line on (UK) 0330 026 8455 (ROI) 1-800 928 308.
• Lance and nozzle not attached. A lance and nozzle must be
attached to the hose for pressurised water to be produced. Go to
‘Using your machine’.
• Hose may be blocked or kinked, check for leaks in the hose and clear
any blockages. Straighten out the hose to ensure no kinks and check
the hose pipe connections to the tap and water inlet.
• Nozzle/accessory may be blocked, clear any blockages and clean with
nozzle cleaning tool. Go to the ‘Lets talk technical’ page.
• Remove and clean the water inlet filter. Go to the ‘Taking care of your
machine’ page.
• Check the water flow rate to your water supply.
• The pump may have stopped, make sure the On/Off switch is set to
the ‘I’ position and check the plug fuse.
• The pump may have stopped. This may be because of overheating due
to poor water supply. Check the water flow rate to your water supply.
• Hose may be blocked or kinked, check for leaks in the hose and clear
any blockages. Straighten out the hose to ensure no kinks and check
the hose pipe connections to the tap and water inlet.
• There may be an air lock. To remove, unlock the trigger safety lock
and squeeze the trigger to release water before the machine is
switched on.
• Check assembly of solution application bottle Go to the ‘Using
your machine’ pages. Nozzle/accessory may be blocked, clear
any blockages and clean with nozzle cleaning tool. Go to ‘Lets talk
technical’ page.
• Turbo nozzle attached, remove and attach jet nozzle. No solution will be
released when using the turbo nozzle, go to ‘Using your machine’ page.
